• Perform nominal operations to maintain spacecraft health, the Kepler Network and service delivery • Address and resolve anomalies for rapid service restoration • Conduct trending and performance analysis of spacecraft platforms and payloads • Develop, implement, and continuously improve operations and processes for enhanced efficiency • Support launch and commissioning preparations for new spacecraft • Prepare and execute LEOP and commissioning of future Kepler spacecraft • Test spacecraft functionality throughout the development process • Participate in spacecraft conceptual studies and design input, focusing on onboard autonomy and FDIR • Update and develop tools to automate operational tasks, enhancing efficiency and reliability • Develop and validate operating procedures for all mission phases • Triage, support, escalate and resolve internal and customer-raised issues • Participate in rotating weekly on-call operations (including shiftwork and out-of-hours support) to monitor satellite health and the overall Kepler Network and operations

• Perform nominal operations to maintain spacecraft health, the Kepler Network and service delivery • Address and resolve anomalies for rapid service restoration • Conduct trending and performance analysis of spacecraft platforms and payloads • Develop, implement, and continuously improve operations and processes for enhanced efficiency • Support launch and commissioning preparations for new spacecraft • Prepare and execute LEOP and commissioning of future Kepler spacecraft • Test spacecraft functionality throughout the development process • Participate in spacecraft conceptual studies and design input, focusing on onboard autonomy and FDIR • Update and develop tools to automate operational tasks, enhancing efficiency and reliability • Develop and validate operating procedures for all mission phases • Triage, support, escalate and resolve internal and customer-raised issues • Participate in rotating weekly on-call operations (including shiftwork and out-of-hours support) to monitor satellite health and the overall Kepler Network and operations

• Manages and directs personnel. • Is responsible for the overall direction, coordination, and evaluation. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Lead the team and foster a culture centered on Safety and Quality. • Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks. • Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards. • Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the company’s strategic plan and departmental goals. • Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations. • Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs. • Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained. • Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real-time updates to customers as required. • Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager. • Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with car repair plans and priorities. • Supports continuous improvement initiatives, including maintaining/establishing visual management processes. • Identifies employee training needs and coordinates resolution with appropriate resources. • Ensures all billing is reported timely and accurately. • Responsible for completion of new hire onboarding process, including 30, 60, 90 reviews and Tank University (a comprehensive training program) attendance for supporting employee development. • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Abound Health is seeking a Director of Operational Excellence to join our Centralized Clinical Operations team. In this fully remote role, you will report to the VP of Centralized Clinical Operations and serve as a key strategic leader driving workflow innovation, operational consistency, and large-scale process improvements across the organization. If you thrive at the intersection of strategy, systems, and execution and love translating big ideas into measurable outcomes then this role is for you! - Lead the planning, execution, and rollout of workflow and process changes across Intake, DSP Recruiting, DSP Onboarding, and Scheduling. - Translate strategic direction into clear operational plans, timelines, milestones, and deliverables. - Manage cross-functional operational projects, ensuring strong coordination, communication, and execution. - Build and drive change-management plans, training strategies, and communication frameworks to ensure smooth adoption. - Leverage Dynamics, PowerBI, and dashboards to track performance, identify trends, and uncover improvement opportunities. - Partner with IT, Intake, Recruiting, Onboarding, and Scheduling teams to streamline end-to-end operations and reduce friction. - Conduct audits, monitor performance, and ensure operational standards are consistently maintained. - Support continuous improvement efforts with a data-driven, proactive mindset. Qualifications - Bachelor’s degree in Operations, Healthcare Administration, Business, or similar field. - 3–5 years of experience in operations, process improvement, project management, or change management. - Proven ability to implement workflow or system changes in a fast-paced environment. - Strong experience with CRM systems (Dynamics 365, Salesforce, etc.). - Experience in healthcare, I/DD services, or human services (strongly preferred). - Ability to balance cross-team collaboration with strong accountability and results focus. - Excellent communication, organization, and data-driven decision-making skills. Benefits - The target base salary range for this full-time, salaried position is $90,000–$110,000. - Base pay is determined by factors such as experience, job-related skills, and relevant training or education. - Total compensation may include additional incentives. - Abound Health offers a comprehensive benefits package, including competitive health, dental, and wellness benefits beginning on your 60th day of employment. - Our 401(k) plan becomes available after 12 months of employment. - To learn more about our total rewards package, please reach out to your Talent Acquisition Partner. Company Description - Abound Health is an equal opportunity employer. - We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.