• Develop a deep understanding of warehouse processes (e.g., picking, packing, inventory control, replenishment) and how TeamViewer’s solutions integrate with Warehouse Management Systems (WMS) to improve productivity and accuracy. • Deliver product demonstrations, workshops, and proof-of-concept engagements that show how our solutions address real-world challenges and deliver measurable value. • Participate in discovery conversations to identify customer needs, challenges, and goals, and translate these into clear, actionable solutions. • Collaborate on the development of custom workflows and demo environments that reflect customer use cases. • Work closely with Product Management, Customer Success, and R&D to ensure that proposed solutions are technically sound, scalable, and aligned with customer objectives. • Stay informed on industry trends, competitive offerings, and evolving technologies across IT and OT environments. • Support joint demos and customer engagements with strategic partners.

• Define end‑to‑end solution architectures that span multiple systems, platforms, and vendors, with a strong emphasis on integration and interoperability • Make architectural decisions across application integration, data movement, identity, security, error handling, resiliency, and operational monitoring • Lead the design of integration architectures using APIs, event‑driven patterns, messaging, and data synchronization approaches • Partner with business and functional stakeholders to align end‑to‑end business processes across applications • Provide architectural guidance to engineering teams to ensure integrations are buildable, testable, and operable • Partner with Sales to drive solution design during pursuits, including integration discovery, architecture definition, and estimation • Partner with Delivery teams to ensure the integration architecture defined in presales is carried through execution

• Define end-to-end solution architectures built on Microsoft Azure, emphasizing cloud-native design principles • Make architectural decisions across identity, security, networking, platform services, data access, resiliency, and cost governance • Ensure solutions are designed for scalability, reliability, observability, and long-term maintainability • Establish architecture standards, patterns, and guardrails aligned to Microsoft and Hitachi Solutions best practices • Lead the design and implementation of AI-enabled solutions using Microsoft technologies • Apply AI capabilities such as: Azure AI services and platform capabilities • Partner with clients to identify high-value AI use cases and translate them into deliverable architectures • Provide architectural guidance to engineering teams to ensure solutions are buildable, testable, and operable

• Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor. • Leading onboarding, ensuring customers achieve early and sustained value. • Developing and executing success plans, defining customer goals, value milestones and measurable outcomes. • Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention. • Delivering regular business reviews aligned to customer priorities, performance and value delivery. • Championing customer feedback, advocating for user needs and influencing product and service improvements. • Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment. • Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience. • Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS). • Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce).