TeamViewer

Title: Enterprise Account Manager (Northeast) - Remote, USA Location: Northeast United States Job Description: TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? You'll own a book of roughly 100 existing Enterprise customers across the Northeast - about $4M in ARR - and you'll be measured on what you do with it: how fast customers reach real adoption, how cleanly they renew, and how much you grow them. This is a high-velocity motion. You're not nursing a handful of accounts through year-long cycles; you're keeping a wide book moving - spotting the renewal that needs attention three quarters early, the team that's underusing what they bought, the adjacent use case nobody's asked about yet. Breadth is the job. The best people in this seat are organized, proactive, and relentless about working the whole book rather than the five accounts that shout loudest. You're measured against three things, the same three every Enterprise AM is measured against: - Time to value - getting customers to meaningful adoption and depth of use inside what they already own. You drive this; you don't wait for it. - Secure renewal - retention, multi-year capture, and forecast accuracy across your book. - Upsell and cross-sell - expansion within your existing customers: more users, adjacent products, new use cases inside the relationships you already hold. When an expansion grows large enough that running it well would pull you off the other 99 accounts, you partner with an Account Executive who runs that single cycle while you keep the rest of the book healthy. You source it, set it up, hand it off cleanly, and step back in as the relationship owner when it closes. Knowing when to pass and passing well is part of doing this job at a high level - it's how you protect the book, not a limit on what you close. What good looks like in year one: - You know your book cold - which accounts are healthy, which are quietly at risk, and where the next expansion is hiding - without being asked. - Renewals are forecast accurately and captured early, not scrambled in the final 30 days. - You're generating expansion across the book consistently, not leaning on whichever pillar is easiest. - Your customers describe you as the steady, proactive presence who made the product work for them - not the person who showed up at renewal. What you bring: - 2-4 years in Account Management, Customer Success, or a comparable customer-facing commercial role, ideally in B2B SaaS. - A track record of carrying retention and expansion targets, not just managing relationships. - The discipline to run a wide book - prioritizing across many accounts, not going deep on a few. - Clear, direct communication with customers and internal partners, especially at the handoff between teams. - Comfort with CRM hygiene and accurate forecasting as a core habit, not an afterthought. - Experience selling or supporting IT, security, or remote-connectivity software. - A history of partnering with AEs or sales counterparts on larger deals. - Multi-year and multi-product expansion experience. - Required Travel: Up to 40% domestic What we offer: - Work location is Remote, USA. (Ideal candidates are located in the Northeast Region, USA) - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings - Open door policy and business casual dress code - We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

• Lead enterprise integration projects end-to-end, aligning customer requirements, technical delivery, and post-launch support. • Serve as the primary liaison between customers, engineering, and stakeholders, driving cross-functional collaboration across APIs, mobile, and infrastructure. • Manage project scope, timelines, risks, and dependencies across multiple initiatives. • Facilitate technical discussions and support architecture, API design, and integration decisions (including OpenAPI). • Oversee testing, release coordination, and troubleshooting across application, integration, and network layers. • Communicate status, risks, and escalations clearly while promoting Agile best practices and strong team collaboration.

• You’ll play a key role in helping TeamViewer deliver solutions that solve our customers’ most complex challenges. • Partnering closely with Sales and Solution Engineers, you’ll shape Professional Services estimates, Statements of Work, and RFP responses across a global portfolio. • You’ll take the lead in translating customer needs into clear, practical, and scalable solutions—working hand-in-hand with cross-functional teams to define scope, align expectations, and keep proposals moving forward smoothly. • You’ll own the end-to-end estimation process, creating accurate, compelling Statements of Work that clearly define scope, timelines, assumptions, and delivery responsibilities. • Along the way, you’ll collaborate with Solution Engineers, Project Managers, and Product teams to lead discovery, refine estimates, and ensure every proposal is aligned to what we can deliver. • You’ll also create polished, executive-ready proposals that clearly communicate the value and impact of TeamViewer’s Professional Services—while continuously improving templates, tools, and processes to drive consistency and scale.

• Develop innovative strategies and plans for each target and win new customers to grow the overall value of the territory. • Engage at multiple levels within each customer account (e.g. CIO, CISO, CFO and CEO) to maximize account engagement and long-term success. • Build a network of executive relationships across industry, community, business groups, and with key partners and customers to identify opportunities to increase sales. • Monitor and take the necessary measures to ensure that you develop an adequate pipeline of opportunities via demand generation for consistent growth within your target accounts. • Stay current and informed on all new campaigns, understanding their objectives and relevance, communicate to your sales team and ensuring that all involved know their roles in the successful campaign. • Manage existing customers for upsell and cross sell expansion. • Build pipeline and forecast management, outbound lead generation. • Up to 50% travel requirement (domestic)

• Ensure the effective delivery of solutions by managing resources, collaborating with internal stakeholders, and driving operational excellence. • Foster cross-functional teamwork, monitor key metrics, and represent Solution Engineering at the executive level, all while promoting an inclusive, high-performance culture. • Oversee project timelines, resource allocation, and risk mitigation for timely solution delivery. • Act as the main liaison with Sales and Business Leaders, aligning technical pre-sales with business goals and providing strategic input. • Collaborate with Product, Engineering, and Marketing to drive cross-functional success. • Drive adoption of value-based selling frameworks such as MEDDPICC, Solution Selling and ensure consistency in execution of pre-sales methodologies. • Monitor and report on KPIs, ensuring efficient and scalable operations. • Represent Solution Engineering in executive-level customer and partner meetings, focusing on strategic alignment and supporting the team with complex challenges. • Promote an inclusive, high-performance team culture by supporting professional growth, coaching, and career development.

• Own the full project lifecycle for assigned accounts, managing scope, timelines, resources, risks, and stakeholder communication as the primary client contact • Coordinate internal teams and third-party vendors while overseeing project logistics, including workshops, training sessions, and technical reviews • Drive client engagement by providing updates, managing expectations, and ensuring implementations align with business goals and deliver early value • Lead onboarding and training to support successful adoption and long-term value realization • Manage the client relationship through implementation and lead a structured handoff to Customer Success or Account Management upon completion • Maintain accurate project documentation and ensure all deliverables, approvals, and artifacts are completed prior to project close

• Serve as the primary point of contact for assigned customers throughout their lifecycle • Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty • Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions • Monitor customer health, usage, and engagement to proactively address risks and identify opportunities • Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage • Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly • Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts • Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value • Track, analyze, and report on key customer success metrics

• Lead, coach, and develop a team of Mid-Market Account Managers • Support Account Managers to consistently exceed revenue targets • Own team-level ARR performance, including new business, expansion, and retention across the portfolio • Establish clear goals, KPIs, and performance standards, monitor results and drive accountability • Provide hands-on deal support for complex opportunities, including executive alignment, negotiation, and closing strategy • Build a high-performance culture focused on value-based selling, customer impact, and continuous improvement • Guide the team in identifying upsell and cross-sell opportunities, expanding customers into full platform adoption • Ensure proactive account management to anticipate customer needs, mitigate risk, and reduce churn • Coach the team on discovery, solution scoping, and delivering compelling customer engagements (demos, workshops, QBRs) • Drive adoption of structured sales methodologies (e.g., MEDDPICC, Sandler) and best practices • Partner cross-functionally with Marketing, Product, Finance, Legal, and Sales Engineering to support team success • Leverage partner ecosystems to expand reach and accelerate pipeline generation • Represent the organization at key customer meetings, industry events, and partner engagements • Maintain deep knowledge of the product portfolio, competitive landscape, and market trends • Oversee pipeline health, forecasting accuracy, and CRM discipline across the team • Analyze account and team performance, using data to refine strategy and improve outcomes • Recruit, onboard, and retain top sales talent

• Set and execute a global customer support strategy aligned to growth, cost efficiency, and customer experience. • Standardize global support operations across regions, products, and customer segments, including coverage models, tiers, processes, and tools. • Build and lead a high-performing, globally distributed support organization, developing strong regional leadership and talent pipelines. • Own global support performance and operations, including KPIs, forecasting, capacity planning, backlog management, and continuous improvement. • Deliver a consistent, omnichannel, end-to-end support experience across all customer segments and geographies. • Drive automation, AI, self-service, and platform modernization to improve efficiency, scale, and cost-to-serve. • Lead escalations, critical incidents, and executive-level customer engagements. • Use data, analytics, and customer insights to reduce repeat issues, improve product quality, and inform roadmap priorities. • Partner across Sales, Customer Success, Renewals, Product, Finance, Legal, RevOps, and IT to reduce churn, define SLAs, and optimize support economics. • Champion a customer-first, accountable, data-driven culture across global teams.

• Lead Project Planning: Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation, to be shared with clients and internal teams. • Manage Project Lifecycle: Oversee all aspects of the implementation process from kickoff to go-live, ensuring milestones are met on time and within scope and budget. • Stakeholder Communication: Serve as the main point of contact for clients, providing regular project updates, managing expectations, and building strong, trusted relationships. • Resource Coordination: Coordinate internal resources, technical teams, and third-party vendors to ensure efficient project execution. • Risk Management: Proactively identify, assess, and mitigate project risks and issues, escalating them to management as needed. • Drive Customer Success and Adoption: Act as a customer advocate, ensuring the implementation is aligned with their business goals to drive initial value. • Client Enablement: Organize and facilitate client training and onboarding sessions to ensure successful user adoption and a smooth transition to the customer success team. • Documentation and Reporting: Create and maintain thorough project documentation, including status reports, project plans, and change logs.