This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. - Educate patients on the services offered by the Shields Specialty Pharmacy Program - Protect Shields values by keeping information confidential - Communicate with patients over the phone and provide compelling reasons why the Shields Partner Pharmacy program is superior to other comprehensive pharmacy care models - Access patient's EMR and review chart notes prior to outbound calls to ensure familiarity with patient's condition and situation - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication - Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids - Ability to be flexible on shift times (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM; flexibility with occasional Sat: 11:00AM-4:00PM) - Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training) - Perform other duties as assigned Qualifications - Ability to verbally communicate a compelling reason why patients should use Shields pharmacy - Strong verbal communication and phone skills - Enjoys talking with patients and can empathize with their situation - Proactively engaging patients telephonically - Ability to quickly build rapport and relate with patients over the phone - Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy - Excellent communication, organizational, and prioritization skills - Attention to detail - Ability to learn new processes and implement them quickly - Results-oriented with a positive outlook - A clear focus on high quality - Proficient in Microsoft Office particularly Excel, Word, and Outlook - Prior customer service experience / outbound call experience Requirements - Active Mississippi Pharmacy Technician License Required - Nationally certified from PTCB or equivalent is strongly preferred but not required - 2+ years' experience as a Pharmacy Technician; cold calling experience preferred - High school diploma or GED required; Bachelor's Degree or PTCB/ExCPT License is strongly preferred Company Description

• Play a crucial role in driving the company's growth by proactively identifying, engaging, and qualifying new business opportunities within the US market • Responsible for consistent outbound outreach and the ability to find and qualify leads that directly contribute to JumpCloud's expanding customer base • Conduct targeted prospect research by continuously researching and identifying new target accounts and contacts within the US market • Execute multi-channel outreach campaigns through personalized cold calls, emails, and social media messaging to initiate conversations and uncover potential business needs • Qualify outbound leads by applying a structured qualification framework (e.g., BANT, MEDDPICC) • Articulate JumpCloud's value proposition clearly and concisely • Schedule and confirm qualified meetings for the sales team

• Proactively reach out to target accounts • Cold calling and prospecting for new business using account lists • Identifying and creating new qualified sales opportunities • Collaborate seamlessly with Account Executives for smooth transition of qualified leads • Work closely with BDR Managers to refine outreach strategies

• Business Development Lead Research: Identify and research potential referral sources, including private practices, behavioral health providers, community organizations, and healthcare partners. • Build and organize contact lists for import into Porch Light Health's CRM. • Gather key contact information, specialties, locations, and referral potential. • Community Outreach Research: Identify community-based organizations in rural and frontier markets that may be appropriate locations for educational materials and outreach efforts. • Research churches, community centers, food banks, libraries, recovery organizations, social service agencies, and other community touchpoints. • Develop organized market-by-market outreach lists. • Grant Opportunity Research: Research federal, state, local, and private foundation grant opportunities aligned with Porch Light Health's mission and services. • Summarize funding opportunities, eligibility requirements, deadlines, award amounts, and application considerations. • Maintain a grant opportunity tracking spreadsheet and prioritize opportunities based on strategic fit.