Zilliant

At Zilliant, we are on a mission to eliminate Pricing Anxiety—turning pricing from a chaotic, stressful process into a powerful driver of business growth. Pricing impacts everything - every deal, department, channel, and system - yet most organizations struggle to manage it effectively. That’s where Zilliant comes in. Our AI-driven pricing and revenue solutions bring precision, clarity, and speed to B2B companies, empowering them to make smarter pricing decisions, maximize revenue, and scale with confidence.   Zilliant is looking for a dynamic Customer Success Manager to join our dedicated Customer Success team. As a Customer Success Manager, you will be responsible for ensuring our clients derive maximum value from our premier pricing SaaS solutions. You'll guide customers through onboarding, provide strategic account management, deliver ongoing education and engagement, drive renewals and expansions, and serve as the voice of the customer within Zilliant. You'll work closely with our clients' key stakeholders, including executives, pricing managers, and sales teams, to understand their business objectives and help them achieve success with our platform. What You’ll Do: - Build and manage strong relationships with customer executive stakeholders (up to C-level) - Own overall customer health including contract renewal rate and gross revenue retention for your customers. - Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required - Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant. - Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion. - Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers. - Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals. - Develop expertise in Zilliant solutions, the business outcomes they facilitate, and the strategies and key capabilities customers must leverage to achieve those outcomes. - Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products. - Drive account expansion by identifying new opportunities and involving appropriate sales resources. Who You Are: - You are a strategic and customer-focused professional with a proven track record in customer success or account management - You excel at managing and renewing enterprise-level accounts, fostering relationships up to the C-suite, and providing consultative support to help clients achieve their goals. - Your ability to break down complex problems, identify root causes, and recommend effective solutions sets you apart. - You thrive in collaborative environments, working across multiple teams to drive customer success. Experience in B2B manufacturing and distribution is a plus. What You’ll Need: - 3-5+ years of experience in customer success or account management, specifically managing and renewing enterprise-level accounts. - Strong relationship-building skills, including experience engaging with C-level executives. - A consultative approach with the ability to diagnose issues, uncover root causes, and provide strategic solutions. - Experience supporting multiple SaaS products within an account. - Excellent communication skills and a proactive approach to customer engagement. - Background in B2B manufacturing and distribution is a plus. - Experience with SAP ERP platforms or Salesforce Revenue Cloud is a plus What You’ll Enjoy: - Generous Paid Time Off (PTO) policy to ensure a solid work/life balance - Monthly Zilliant Zen Days to rest and recharge - Comprehensive parental leave to provide time to bond with new family members - Volunteer Time Off (VTO) policy to give back and contribute to your local community - Remote or Hybrid work schedule, depending on team and personal preferences - The financial and strategic backing of Madison Dearborn Partners (MDP) Zilliant is committed to creating a culture of respect, belonging, and inclusivity. We are dedicated to revealing relevant opportunities to elevate equity, promote diversity, and lead with purpose. Zilliant is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

Role Description Zilliant is looking for a detail-oriented People Operations Specialist with a strong focus on payroll to join our HR team. In this role, you will serve as a key owner of global payroll operations while also supporting core People processes across the employee lifecycle. You’ll ensure accurate and compliant payroll delivery across multiple countries, while contributing to a seamless and high-quality employee experience. You’ll work closely with HR, Finance, and external payroll providers. - Own end-to-end payroll processing across the U.S. and international regions (ADP Workforce Now, ADP Celergo, OysterHR), including salary changes, bonuses, commissions, and terminations on a monthly and semi-monthly cadence. - Review and audit payroll data for accuracy and compliance, including severance, sign-on bonuses, retention bonuses, referral bonuses, and merit increases. - Manage ongoing payroll-related audits and processes including 401(k) contributions (weekly), UK pension updates and submissions (monthly), termination reporting, SOC, and benefits-related payroll changes. - Support global payroll cycles including variable/bonus payouts, year-end processing, ACA reporting, EEO-1 reporting, and distribution of tax documents across all countries. - Maintain and update employee records in HR systems, ensuring accuracy across payroll, benefits, and personnel data. - Support the employee and contractor lifecycle from onboarding through offboarding, including new hire paperwork, E-i9, system updates, and employee communications. - Partner cross-functionally with HR, Finance, and external vendors to resolve payroll issues, improve processes, and ensure compliance with local regulations. Qualifications - Highly detail-oriented with a strong commitment to accuracy, compliance, and data integrity. - Organized and able to manage multiple payroll cycles, deadlines, and global requirements simultaneously. - A proactive problem-solver who identifies discrepancies and drives resolution. - A strong communicator who can partner effectively with cross-functional stakeholders and external vendors. - Process-minded and always looking for ways to improve efficiency and scalability. Requirements - 3+ years of People Operations or payroll experience, with strong hands-on payroll ownership. - Experience with ADP Workforce Now required; experience with ADP Celergo, OysterHR, or similar global payroll platforms strongly preferred. - Knowledge of U.S. payroll regulations and familiarity with international payroll practices. - Experience auditing payroll data, benefits, and tax-related documentation. - Experience supporting broader HR processes such as onboarding, employee data management, and benefits administration. - Strong Excel skills and analytical mindset. Benefits - Full benefits package including medical, dental, and 401k plans with a company match. - Generous Paid Time Off (PTO) policy to ensure a solid work/life balance. - Monthly Zilliant Zen Days to rest and recharge. - Comprehensive parental leave to provide time to bond with new family members. - Volunteer Time Off (VTO) policy to give back and contribute to your local community. - Remote or Hybrid work schedule, depending on team and personal preferences. - The financial and strategic backing of Madison Dearborn Partners (MDP).

Zilliant is a SaaS company on a mission to eliminate Pricing Anxiety and turn pricing into a strategic advantage for our customers. Guided by our values—People First, Trust, Accountability, Impact, and Innovation—we deliver intelligent solutions that align teams, build confidence, and drive sustainable growth. We know our business is about more than just software—it’s about the people who power it, from our dedicated team to the customers we serve. Zilliant is looking for a Senior Solution Engineer to join our Pre-Sales Team in the US. Zilliant’s Solutions Engineers quantify the impact of the identified problem areas and the potential benefits of solving them and explain and demonstrate how Zilliant’s solutions fit within the customer's business to address those problems. What You’ll Do: - Conduct thorough discovery sessions to identify and quantify potential opportunities - Prepare and deliver compelling software demonstrations that highlight Zilliant’s capabilities and differentiators - Communicate solution recommendations and best practices to senior business leaders and stakeholders - Provide customer-driven insight to Zilliant’s product management team about feature-function enhancements for Zilliant's software solutions. What You Won’t Do: - Get bored – Zilliant’s Solution Engineers are actively engaged in many parallel sales pursuits and also work cross-functionally with other teams (Sales, Marketing, Product Management, etc.) to ensure every aspect of the pre-sales process is optimized and efficient. Who You Are: - Self-driven and able to thrive in a fast-paced and dynamic organization - Time-management focused and able to manage multiple competing priorities - An effective communicator (presentation, written, and video conference) - A detailed oriented individual with an eye toward accuracy and completeness - High integrity, high energy, and strong team-centered work ethic What You’ll Need: - Ability to independently develop and deliver compelling software demonstrations to a broad set of project stakeholders including senior business executives, strongly connecting the value of our solutions to the deepest needs of their business - Superior communication skills with the ability to bring insightful findings to prospects regarding their business leveraging best practices to help achieve their business objectives - Ability to relate customer success stories from varying industries as a means to explain the solution approach, overcome objections, and build confidence - A consultative approach with solving your customers business challenges and have a track record of successfully overcoming technical objections - 5 - 10 years overall, high-impact experience in a pre-sales role with a SaaS based, analytics-intensive software solution provider. Salesforce experience is a plus. What You’ll Enjoy: - Full benefits package including medical, dental, and 401k plans with a company match - Generous Paid Time Off (PTO) policy to ensure a solid work/life balance - Comprehensive parental leave to provide time to bond with new family members - Remote or Hybrid work schedule, depending on team and personal preferences - The financial and strategic backing of Madison Dearborn Partners (MDP) Zilliant is committed to creating a culture of respect, belonging, and inclusivity. We are dedicated to revealing relevant opportunities to elevate equity, promote diversity, and lead with purpose. Zilliant is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Zilliant is seeking a motivated and results-driven Business Development Representative to join our team. As a Business Development Representative, you will play a crucial role in generating new business opportunities and driving revenue growth. Your primary responsibilities will include: - Conduct research to identify potential leads and generate a pipeline of new business opportunities - Cold call, email, and engage in other proactive outreach methods to reach potential clients - Qualify leads and determine their suitability for Zilliant’s products or services - Build and maintain relationships with potential clients through regular communication - Understand client needs and effectively communicate the value proposition of our offerings - Collaborate with the sales team and BDR leadership to develop effective strategies for lead generation and conversion - Utilize selling and influencing skills to set up qualified appointments for the sales team, including solution selling tactics, asking relevant discovery questions, and highlighting customer pains through value-based conversations - Track and maintain accurate records of all sales activities and lead interactions in Salesforce - Provide timely and accurate feedback to the marketing and product teams regarding lead quality and market trends - Stay updated on industry trends, competitors, and market conditions to identify new business opportunities - Occasional travel for meetings, corporate events, and conferences Qualifications - Proven track record in a sales or business development role in a B2B environment - Strong prospecting and lead generation skills, c-suite prospecting preferred - Excellent communication and interpersonal skills - Persuasive and influential with the ability to build rapport quickly - Self-motivated and target-driven, with the ability to work independently and as part of a team - Proficient in using Salesforce, Salesloft Outreach and ZoomInfo 6Sense/Slintel or similar experience - Ability to adapt to changing priorities and handle multiple tasks simultaneously - Knowledge of the software industry and market trends is a plus Benefits - Full benefits package including medical, dental, and 401k plans with a company match - Generous Paid Time Off (PTO) policy to ensure a solid work/life balance - Monthly Zilliant Zen Days to rest and recharge - Comprehensive parental leave to provide time to bond with new family members - Volunteer Time Off (VTO) policy to give back and contribute to your local community - Remote or Hybrid work schedule, depending on team and personal preferences - The financial and strategic backing of Madison Dearborn Partners (MDP)

• Conduct research to identify potential leads and generate a pipeline of new business opportunities • Cold call, email, and engage in other proactive outreach methods to reach potential clients • Qualify leads and determine their suitability for Zilliant’s products or services • Build and maintain relationships with potential clients through regular communication • Understand client needs and effectively communicate the value proposition of our offerings • Collaborate with the sales team and BDR leadership to develop effective strategies for lead generation and conversion • Utilize selling and influencing skills to set up qualified appointments for the sales team, including solution selling tactics, asking relevant discovery questions, and highlighting customer pains through value-based conversations • Track and maintain accurate records of all sales activities and lead interactions in Salesforce • Provide timely and accurate feedback to the marketing and product teams regarding lead quality and market trends • Stay updated on industry trends, competitors, and market conditions to identify new business opportunities • Occasional travel for meetings, corporate events, and conferences

• Build and manage strong relationships with customer executive stakeholders (up to C-level) • Own overall customer health including contract renewal rate and gross revenue retention for your customers • Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required • Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant • Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion • Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers • Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals • Develop expertise in Zilliant solutions, the business outcomes they facilitate, and the strategies and key capabilities customers must leverage to achieve those outcomes • Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products • Drive account expansion by identifying new opportunities and involving appropriate sales resources

• Develop and Execute Growth Strategy: Define and implement a comprehensive BDR strategy aligned with corporate V2MOM to drive pipeline generation, revenue growth, and market expansion. • Lead with Vision: Build and scale a high-performing BDR organization by setting strategic priorities, establishing best practices, and fostering a culture of accountability, innovation, and excellence. • Drive Operational Excellence: Implement data-driven approaches to optimize team capacity, sequence planning, and outreach strategies, ensuring alignment with Sales and Marketing objectives. • Own Performance Insights & Reporting: Analyze weekly, quarterly, and annual KPIs to assess team performance, identify trends, and present actionable insights to executive leadership. • Leverage Technology for Scale: Maximize the impact of tools such as Outreach, ZoomInfo, and Salesforce to enhance prospecting, improve efficiency, and refine engagement strategies. • Enhance Targeting & Market Penetration: Ensure the BDR team is focused on high-value target accounts, leveraging market intelligence and ABM principles to prioritize outreach efforts that yield high-converting opportunities. • Optimize Talent Development & Coaching: Implement advanced training programs, mentorship initiatives, and performance frameworks to continuously develop BDR skills, drive career progression, and elevate team effectiveness. • Align Cross-Functionally: Partner closely with Sales, Marketing, and Revenue Operations to refine processes, enhance lead conversion rates, and ensure seamless handoffs between teams. • Innovate & Scale: Identify and implement new strategies to enhance pipeline creation, optimize conversion metrics, and expand market presence, positioning the BDR function as a key revenue driver.