Role Description SundaySky is the leading enterprise video personalization platform for CX, Marketing, Sales, and more. The company's mission is Unlocking Video for Business: empowering teams to deploy data-rich video programs that drive valuable outcomes. Our customers have achieved breakthrough results from personalized video including: - Banking: Digital banking adoption — video education driving enrollment in online banking, mobile app, eStatements, and bill pay. Outcomes: 12–15% increase in digital enrollment. - Financial Services: Financial literacy and vesting education — explaining vesting schedules, catch-up contributions, and investment basics. Outcomes: 3x plan enrollment rates vs. traditional communications, 2x deferral increases. - Healthcare: Member health engagement — personalized video communications driving participation in wellness programs, preventive care, and chronic condition management. Outcomes: 271% increase in response rates, 800% increase in digital engagement, 2x improvement in customer health scores. Results like these are made possible by close partnership between SundaySky's customers and our Customer Success team. You'll work in strategic partnership with customers, helping them launch successful programs that are attributable to clear and defensible business value. The ideal candidate has a SaaS Customer Success background with experience defining and executing on strategic plans and working with customers to repeatedly deliver measurable value. - Serve as a strategic consultant to customers, helping them design, deliver, and measure personalized video programs. - Inspire initial adoption and ongoing usage of SundaySky's platform for new and existing customers. - Develop deep platform expertise and apply it to help each customer reach their goals. - Grow customer lifetime value through adoption, sustained usage, satisfaction, and NPS scores. - Partner with the product team to share market feedback to aid the development and prioritization of the roadmap. - Secure a 90%+ Gross Dollar Retention rate for your territory. Plan and execute data-led churn reduction tactics, with an eye toward scale and process optimization. - Identify new user groups and expand usage into new teams within existing accounts. Qualifications - Minimum 3 years of customer success experience across Enterprise accounts. - Practiced at running executive business reviews, building mutual success plans, and walking sponsors through outcome data. - Hands-on experience designing A/B tests, hold-out comparisons, and attribution methodologies that tie program performance to clear business outcomes. - A track record of meeting or exceeding renewal and expansion quotas in a CSM or hybrid commercial role. - Strong communication skills across all levels of an organization, up to C-level. - Self-motivated and able to thrive in a results-driven environment. - Comfortable context switching and working with customers across core industries including Banking, Financial Services, Healthcare, Insurance, and SaaS/Tech. Requirements - Customer Success experience at a creative software company (video, design, media) - Nice to have. - Familiarity with video distribution and measurement including embeds, viewership metrics, and video engagement optimization (or a willingness to learn) - Nice to have. Benefits - Location: Remote (U.S.-based candidates only) - Compensation: 95K-110K base + Commission (plus equity, health insurance incl. dental and vision, 401k match) Company Description SundaySky is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Incontestable Life Claims Manager? American Income Life is looking for an Incontestable Life Claims Manager to join the team! This role is responsible for leading, motivating, and developing a team of claims associates, providing technical and regulatory guidance to ensure accurate and timely processing of insurance claims. Working with general oversight from senior management, the supervisor will coordinate daily work tasks and align staff with business priorities. The successful candidate will also build strong relationships with cross-functional partners and foster a team environment that drives high performance. This is a remote/work-from-home position. What You Will Do: - Supervise team of AIL Life claims associates and oversee daily operations to ensure achievement of performance/productivity standards. - Understand, interpret, and effectively communicate contractual language in Life and Accident policies. - Provide expertise and leadership support to team in resolving complex claim issues. - Evaluate daily workflow in Onbase platform and load balance claims as needed to ensure even distribution of work. - Review high cost claims and claims over the authority level of individual examiners for accuracy and compliance adherence. - Ensure each associate is equipped with the tools, knowledge and resources to be successful in their role while also recognizing training gaps and opportunities for retraining. - Provide constant feedback to associates and counsel on matters of performance, attendance, and/or conduct. - Ensure Mainframe & Onbase systems are functioning properly and partner with IT to address system issues. - Utilize effective written and oral communication to respond professionally and with a sense of urgency to escalated claim issues received via mail, fax, or email. - Proactively communicate with management regarding problems such as staffing, high/low work volume, emergency situations, etc. - Identify process improvement opportunities and use logic and reasoning to compare strengths/weaknesses of alternative resolutions. - Conceptualize innovative technical solutions that translate into efficiencies within the unit. - Develop and maintain strong relationships with cross functional partners in Policy Services, Customer Service, Agency Offices, and Legal to accomplish organizational goals. - Cultivate a positive, high-performing team by modeling cultural expectations of accountability, continuous improvement, collaboration, and creativity. - Motivate and provide development direction to team members while fostering an environment of continuous growth. - Support culture and employee engagement activities and promote employee development. - Delegate additional responsibilities and stretch assignments to high potential examiners to position them for successful advancement within the organization. - Perform off-cycle quality review claim audits to ensure proper coding, documentation, and compliance with regulatory standards. - Maintain and monitor diary of questionable, sensitive, or possible fraudulent claims. - Collaborate with manager and Human Resources to develop action plans for underperforming associates and ensure adherence to progressive disciplinary guidelines. - Write value-based performance appraisals and conduct effective colleague performance discussions. - Support organizational training initiatives and ensure staff is updated on mandatory role-appropriate training. - Complete monthly/adhoc reports with data interpretation to identify trends and issues to facilitate management in strategic decision making. - Develop contingency plans to meet objectives during challenging circumstances (i.e. staffing shortages, high work volumes, system implementation, etc.). - Effectively present complex information to key stakeholders to influence acceptance of innovative suggestions. - Lead and partner on claims and other business projects as needed, concurrently with daily responsibilities. - Partner with manager to retain staff and build bench strength within the organization to achieve overall turnover goals. - Interview, hire, and mentor new claims associates. - Performs other duties as assigned. - Some travel may be required. What You Can Bring: - Bachelor's degree from a four-year college or university preferred; or 5–7 years of related experience and/or training; or an equivalent combination of education and experience. - At least 3 years of experience handling claims. - Experience interpreting contractual language in Life and Accident policies. - Supervisory experience, a plus. - High technical aptitude and ability to learn new systems quickly. - Strong problem-solving skills with advanced analytical and interpretive abilities, using a combination of analysis, experience, and judgment to develop feasible solutions. - Excellent oral, written, and presentation skills, including the ability to communicate complex ideas to upper management in a professional manner. - Strong knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Access, etc.). - Ability to work independently, make autonomous decisions with minimal supervision, and take ownership of tasks, projects, and relationships while following through on obligations. - Ability to manage competing priorities and adjust plans, goals, and actions to meet changing situations while delivering results under rigorous deadlines. How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401k plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

• Own the creative function • Lead all creative output for the marketing organization, including brand identity and governance, campaign assets, sales enablement materials, event collateral, presentations, web design, and social graphics. • Maintain and evolve the Blackboard brand system, ensuring every customer-facing asset is on-brand, on-message, and production-ready. • Translate strategic priorities from the VP, GTM Marketing into a clear creative roadmap and prioritized backlog. • Manage two video producers: one focused on product-level videos (demos, tutorials, feature walkthroughs) and one focused on brand and campaign videos (sizzle reels, customer stories, launch films). • Set the creative direction for video work across both lanes, review output, and ensure quality and brand consistency. • Build and maintain a scalable video production model that mixes in-house work, AI-assisted production, and external partners. • Integrate generative AI into the day-to-day creative workflow for ideation, asset production, copy variants, image generation, and video editing. • Establish reusable AI workflows and prompt libraries that allow the team to produce more output at higher quality without expanding headcount. • Stay current on emerging tools (image, video, motion, voice) and bring forward the ones that meaningfully improve speed or quality. • Set clear standards for when AI-generated content is appropriate, how it gets reviewed, and how brand integrity is protected. • Work closely with GTM Marketing, Revenue Marketing, Customer Growth, and Sales to deliver creative that drives pipeline, expansion, and brand equity. • Manage relationships with external agencies, freelancers, and production partners when specialized work is needed. • Run a tight intake and prioritization process so the team operates on the highest-leverage work.

Role Description Wir besetzen aktuell eine Rolle als Licensing Manager (m/w/x) bei einem führenden IT-Lösungsanbieter aus Österreich. In dieser Position wirst du maßgeschneiderte Lizenzierungsempfehlungen erarbeiten und als zentrale Schnittstelle zwischen Kunden, Technik-Teams und internationalen Software-Lieferanten fungieren. Dein Fokus liegt dabei auf der proaktiven Beratung, der Koordination von Partnerprogrammen sowie dem gesamten Prozessmanagement im Lizenzbereich. - Als zentrale Schnittstelle zwischen Kunden, internen Technik-Teams und internationalen Software-Lieferanten agieren. - Das gesamte Prozessmanagement im Lizenzbereich verantworten, von der Beratung bis zur Implementierung. - Maßgeschneiderte Lizenzierungsempfehlungen entwickeln und bestehende Modelle zur Kundenoptimierung anpassen. - Partnerprogramme koordinieren und Beziehungen zu Softwareherstellern pflegen, um Marktentwicklungen zu verfolgen. - Lizenzbestellungen bearbeiten und relevante Lizenzportale administrieren. - Proaktive Beratung bei Lizenzanfragen für interne und externe Stakeholder bieten. - Neue Lizenzierungsmöglichkeiten identifizieren und Dienstleistungen weiterentwickeln. - Prozesse und Vereinbarungen transparent und nachvollziehbar dokumentieren. - Interne Schulungen zum Lizenzmanagement durchführen. Qualifications - Mehrjährige Berufserfahrung im Lizenz-, Partner- oder Sales-Management im IT-/Softwareumfeld. - Eine abgeschlossene Fachausbildung (technisch, IT-affin oder betriebswirtschaftlich). - Ausgeprägte technische Affinität und fundiertes Interesse an modernen IT-Systemen. - Proaktive und serviceorientierte Kommunikation gegenüber Kollegen und Kunden. - Versierter Umgang mit Microsoft-Produkten und deren Lizenzportalen. - Praxiserfahrung in der Administration und Nutzung diverser Hersteller-Lizenzportale. - Bereitschaft zur kontinuierlichen Weiterbildung und Zertifizierung im Microsoft Licensing. - Sicherer Umgang mit ERP-Systemen (z.B. BMD) für Prozessdokumentation und Auftragsabwicklung. - Verhandlungssichere Deutschkenntnisse für Kommunikation und Dokumentation. Benefits - Attraktives Gehalt bis 70.000 €, ggf. verhandelbar. - Optionaler Firmenwagen. - Bike-Leasing für ein topmodernes Firmenrad. - Möglichkeit zur 4-Tage-Woche (nach Absprache mit dem Teamleiter). - Sportzuschuss für Fitnessstudio, Alpenverein oder Sportvereine. - Flexibles Remote Setup mit viel Raum für individuelle Flexibilität & hohe Mitarbeiterzufriedenheit. - Vielfältige Weiterbildungs- und Zertifizierungsmöglichkeiten. Remote Work Policy In dieser Rolle arbeitest du vollständig remote aus Österreich. Solltest du für diese Rolle umziehen oder reisen, werden deine Relocation- bzw. Reisekosten selbstverständlich übernommen. Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen. Wenn Du weiterhin interessiert bist, laden wir Dich zu einem ersten Gespräch ein.