Yempo - Your Employees Offshore

• Architect and oversee technical solutions for projects and service delivery requirements, including technology stack and implementation decisions. • Remain actively involved in development activities, code reviews, troubleshooting, and maintaining development standards. • Develop project plans, delivery timelines, estimations, and risk mitigation strategies to ensure successful execution. • Coordinate across design, QA, engineering, and stakeholder teams to manage expectations, dependencies, and deliverables. • Track project progress, identify blockers proactively, and implement solutions to maintain momentum and delivery timelines. • Manage scope changes and communicate technical and business trade-offs clearly to stakeholders. • Maintain detailed documentation of technical decisions, workflows, processes, and project learnings. • Adapt communication style effectively for both technical and non-technical audiences. • Evaluate and recommend tools, technologies, and process improvements to enhance efficiency and product quality. • Work collaboratively with internal teams, contribute to a positive workplace culture, and support overall business goals.

• Act as the first point of contact for all IT-related queries and issues, ensuring prompt and efficient resolution or escalation to the appropriate support teams when necessary. • Provide exceptional customer service by actively listening, understanding end-users' needs, and creating memorable experiences. • Collaborate with other IT support teams to escalate and follow up on unresolved issues, ensuring timely and effective problem resolution. • Continuously improve your technical skills and knowledge to provide the best support. Take ownership of your work and contribute to the success of the team and the company.

• Act as a super-user for People systems (e.g. Employment Hero, Culture Amp, Greenhouse), supporting system adoption and troubleshooting issues. • Coordinate and manage onboarding and offboarding processes for employees, contractors and temporary staff, including ensuring every employee file is set up and managed in line with the compliance requirements. • Manage the centralized PPH support inbox responding to queries or escalating to other PPH team members as required. • Prepare employment letters and other HR documents and correspondence. • Maintain and audit all HR records, files, registers and databases, as well as HR forms and templates in line with document and naming conventions, ensuring data integrity is upheld at all times. • Monitor and track completion of activities, such as compliance and probation reviews on the HRIS, and undertake administration related to cyclical people activities such as performance and salary reviews. • Send reminders and follow up with employees to ensure timely completion. • Support in managing leave in line with company policy including parental leave requests; monitoring and communicating excessive leave; and following up managers on pending leave in the HRIS. • Ensure organisational charts are kept up to date on Lucidchart. • Support with supplier questionnaires. • Supplying information for monthly Town Hall presentations, ensuring new starters, birthdays and anniversaries are listed and assisting with creating content in Canva. • Administer and coordinate all people-related surveys (e.g. onboarding, exit), managing the end-to-end process from setup and communication through to response collection and reporting. • Accountable for data integrity of the HR change report and updating details on HRIS (Employment Hero) and Culture Amp. • Run regular audits on employee records and compliance requirements. • Raise PO’s and enter invoices for approval and payment in Derive related to HR providers. • Create and send employee recognition gift cards for new starters, birthdays and special events. • Manage employee discount staff spend process. • Add new starters and remove leavers in YuLife and Vitality programs ensuring they reflect current and accurate employee data. • Remove leavers from the ClassPass platform. • Coordinate and manage employee variations and documents on the ATS system (Greenhouse). • Maintain the ATS and onboarding platform with respect to management of onboarding and the addition and removal of users. • Support the Talent Team by posting jobs on various channels and scheduling interviews. • Facilitate compliance checks, working rights, references and background verifications as per outlined processes. • Add new starters and remove leavers on our LMS Learning Platforms (Litmos).

• Process supplier invoices accurately and efficiently • Monitor AP inboxes and maintain organised workflows • Follow up approvals with managers and clients • Reconcile supplier statements • Maintain clean and accurate supplier records • Perform daily and weekly bank reconciliations • Investigate and resolve reconciliation discrepancies • Maintain accurate reconciled balances across multiple entities • Assist with inbox management across clients • Maintain organised financial records and supporting documentation • Support transactional processing across multiple entities • Assist with month-end preparation and reconciliation tasks • Communicate professionally with clients via email and virtual meetings • Follow up on missing information and approvals on time • Build strong working relationships with internal and external stakeholders • Assist with payroll processing across weekly and fortnightly payrolls • Validate payroll data, timesheets, and supporting documentation • Assist with payroll reconciliations and reporting preparation • Process payroll changes, including new starters and employee updates • Use technology, Google, and AI tools proactively to solve problems and improve productivity

• Assist with accounts receivable and accounts payable processes, ensuring timely and accurate transactions. • Assist in the preparation of working papers. • Assist with end-of-month reconciliations to ensure financial accuracy. • Provide assistance in managing supplier and service provider relationships. • Support payroll processing for Modoras' internal operations. • Collaborate with the finance supervisor to maintain proper structure and oversight of financial operations.

• The Accounts Receivable Specialist is responsible for collecting payments from customers within agreed terms and maintaining accurate accounts receivable records. • This role prepares and issues invoices, processes daily receipts and banking, reconciles customer accounts, and works closely with internal teams to resolve billing discrepancies and overdue balances. • The position also ensures compliance with company quality, safety, and regulatory standards while supporting a professional and customer-focused service. • Prepare and issue customer invoices accurately and on time. • Contact customers by phone, email, and mail regarding overdue accounts, clearly communicate payment terms, and maintain accurate records of all correspondence and customer interactions. • Process daily receipts and banking, ensuring accurate allocation of payments in the accounting system. • Prepare customer account reconciliation statements upon request and reconcile accounts receivable ledger balances, customer deposit ledgers, and suspense registers. • Investigate and resolve billing discrepancies, payment issues, and disputed invoices in coordination with internal departments; escalate unresolved matters to relevant managers as needed. • Review final statements and Deeds of Release prior to handover to ensure the correct final debt is acknowledged and paid. • Identify high-risk debts and escalate to collections specialists or external debt collection agencies when recovery efforts have been unsuccessful. • Ensure compliance with company quality, safety, and regulatory standards, including OH&S policies, ISO 9001, AS3000, AS1735, and applicable NDIS requirements. • Work collaboratively with colleagues, uphold company conduct policies, and contribute to business goals and a positive workplace culture.

• Supporting a highly experienced team of chartered accountants and business advisors • Delivering practical, high-quality financial solutions that help their clients thrive

• Manage end-to-end payroll processing while ensuring compliance with Australian standards, including Superannuation and PAYG. • Prepare and process Business Activity Statements (BAS) and ensure accurate GST treatment for all transactions. • Maintain the integrity of the Xero system through daily bank reconciliations and timely resolution of reconciling items. • Ensure all supporting documentation is attached and categorized correctly within the software. • Process high-volume accounts payable and receivable, including supplier invoices and billing cycles. • Manage the remittance mailbox and proactively follow up on aging debt to maintain healthy cash flow. • Resolve accounting discrepancies and provide data-driven summaries to support the senior accounting team.

• Write and publish blog articles, website content and marketing copy • Create social media posts aligned with the marketing plan • Work with our graphic designer to develop supporting visuals • Maintain and update website content through WordPress and Magento • Use modern content tools, including AI platforms such as ChatGPT, to assist with research and drafting • Build and send marketing email campaigns • Maintain marketing lists and segmentation • Assist with campaign planning and scheduling • Track campaign performance and report results • Monitor inbound enquiries through HubSpot • Qualify and triage inbound leads • Route leads to the correct member of the sales team • Maintain CRM data quality and contact records • Assist with the implementation of the marketing content plan • Coordinate tasks between marketing, design and sales teams • Provide general administrative support to the marketing function

• Provide administrative and operational support to the directors, including inbox management, diary management, meeting prep, and travel coordination. • Draft and manage professional correspondence with clients, partners, and prospects. • Track and follow up on key actions and priorities from Client and Team meetings. • Support with preparing and tracking samples sent to clients and prospects. • Maintain accurate records of sample inventory, dispatch, and returns. • Support the Bid and Sales teams by formatting proposals, assembling supporting documents, and assisting with submission processes. • Organize internal and external meetings, offsites, and client visits. • Collaborate with other departments to ensure alignment on priorities and deadlines.