Xsolla is a global gaming technology company whose platform is used by game developers and publishers to streamline operations and “bring their games to the w
Operations Engineer
Location
Germany
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Operations Engineer
Xsolla
• Serve as the primary dashboard monitor during your shift • Triage and investigate production incidents • Own lower-severity incidents end-to-end from detection through resolution • Support the TSO Lead during major incidents • Draft incident communications under TSO Lead direction • Analyze incident trends, recurring issues, and production bugs • Compile incident timelines and draft initial PIR documents • Build and maintain operational automation • Conduct structured shift handoffs • Cover for the TSO Lead during vacations, absences, or emergencies • Publish health reports of critical apps periodically
Job Requirements
- Previous experience working at a gaming company is required
- 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment
- Strong troubleshooting and investigation skills
- Hands-on experience with Datadog or equivalent observability platform
- Proficiency in at least one scripting language: Python, Go, or Bash
- Clear written and verbal communication skills in English
- Working knowledge of Kubernetes and cloud infrastructure (GCP preferred)
- Understanding of SLOs, error budgets, and burn-rate alerting
- Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence
- Experience with or strong interest in AI/ML-assisted operations.
Benefits
- unlimited Flexible Time Off
- Gym membership
- monthly train ticket
- personalized career roadmap for each employee
- professional development through training and educational opportunities
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