Role Description We are seeking a dedicated Support Representative (Student Care Representative) to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment. This is a full-time remote position, open to candidates located anywhere in Ukraine. This job is for you if you are: - A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness. - A Communicator: You have excellent English communication skills and can easily establish rapport with students. - Tech-Savvy Troubleshooter: You are comfortable with technology and can perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session. - Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience. - A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction. - A Facilitator: You are comfortable mediating communication between students and instructors. Responsibilities - Direct Support: Engage directly with students to support their needs through phone, email, and online chats. - Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community. - Instructor Liaison: Ensure clear and effective communication between students and instructors. - Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience. - Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning. Qualifications - A Bachelor’s degree in Business, Communication, or a related field is preferred. - High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products. - Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory. - Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required. - Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings. - Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment. Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Join Us If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Role Description The Maintenance Control Center Supervisor is a key member of Viasat’s Commercial Airline Support team, which helps deliver and maintain Viasat’s best-in-class “Viasat In-Flight Connectivity (IFC)” services to our Commercial Airline customers. The Maintenance Control Supervisor also plays a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations and maintenance of the Viasat onboard In-Flight Connectivity solution. This position requires contributing to shared knowledge, documentation, training of peers and other stakeholders. The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing. The critical nature of the work requires good judgment, initiative, and specialized technical expertise to understand problems and develop recommended solutions. - Supervising a team of controllers and satcom specialists engaged in maintaining the IFEC system as well as analysis and troubleshooting of the installed Viasat system. - Planning of maintenance actions and implementation for the installed fleet of aircraft. - Requires knowledge of theory and practices of inflight connectivity systems. - Initiates and communicates a variety of administrative personnel actions (e.g., Performance Reviews, scheduling and/or approving OT, PTO, and disciplinary actions). - Coordinates the Day-to-Day operation of employees on assigned shift, assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on complex issues. - Oversees the day-to-day operations of the Maintenance Control team and works cross-functionally with Airline Operations, Engineering, Account Management, and others as applicable. - Responsible for training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. - Has a comprehensive understanding of internal and external operational procedures and processes and applies them to the completion of complex technical assignments. - Ensure Daily Airline Reports are accurate and functional for the morning leadership review. - Will oversee reporting and communication to the airline partners on the respective shifts. - Capable of managing the MCC Daily Operation Morning Meeting on behalf of the Manager of Maintenance Control. - Any other activities as designated by the Manager of Maintenance Control. Qualifications - 5+ years SATCOM experience. - Proven ability to communicate, escalate and collaborate organization wide and to external vendors and customers. - Exhibit ability to effectively communicate cross organizationally and externally. - Proven leadership qualities and strong communication skills. - Successfully able to identify, lead and execute complex departmental projects, and those assigned by Manager CSC with minimum supervision. - Up to 10% travel to other Viasat offices, customer locations and airline maintenance locations, and hold a valid Passport. Requirements - Prior experience with RF Satellite or Wireless Communication Systems. - Bachelor’s degree or equivalent experience. - Prior experience working with Linux/Unix. - Experience with hardware and software elements involved in IP networking and satellite communications. Benefits - Salary range: $93,000.00 - $147,000.00 / annually. - For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $115,500.00 - $173,500.00 / annually. - Base pay may vary depending on job-related knowledge, skills, and experience. - Additional cash or stock incentives may be provided as part of the compensation package. - A range of medical, financial, and/or other benefits, dependent on the position offered. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here .

Role Description This position is accountable for safeguarding the Medicare Trust Fund via the timely and accurate recovery of overpaid or erroneously paid Medicare claims through depositing and recording of cash (negotiable instruments) into multiple bank accounts and into the accounting system(s). Duties include performing claims adjustments, issuing refunds, offsetting claims payments, creating extended repayment schedules, sending referrals to Treasury and verbal and written communications with appropriate entities. Incumbents are expected to participate in opportunities to learn new debt recovery functions and to work multiple workloads that can change frequently. Essential Responsibilities - The Financial Representative 2's time will be spent on moderately complex financial transactions that have a direct impact to financial statements and providers. - These transactions include Accounts Receivable and non-claim Accounts Payable, which are subject to numerous external audits. - Due to strict timeliness and accuracy standards, transactions require the utmost accuracy and completeness. - Outlined below are workloads; this does not encompass all workloads. Employees will begin with one or more workloads and will have the opportunity to be involved in more as their career progresses. Cash Receipts Solicited, Unsolicited Non-Medicare Secondary Payer (MSP): (35%) - Analyzes, researches and interprets standard/nonstandard and miscellaneous documentation received from the customer to apply solicited and unsolicited refunds received. - Determines appropriate steps to take, including but not limited to, interest owed, debt status, and appropriate resolution of cash receipts. - Performs claims and other insurance research in multiple systems, performs phone development for additional information or clarification of information received. - Performs claim history function including archive retrieval, adjustment(s), and resolves adjustment suspension. - Applies solicited and unsolicited cash receipt(s) refunded to appropriate account receivables (ARs) in Healthcare Integrated General Ledger and Accounting System (HIGLAS). This includes calculating and initiating payments for excess refunds as appropriate. Perform Appeals Activities: (30%) - Analyzes, researches, and processes overpayment appeal notices and decisions. Ceases recoupments of appeals and sends notification letters. - Determines appropriate steps to take regarding debt after appeal decision(s) are made, including reinstating of recoupment eligibility, calculating and initiating payments to refund collections of principal and interest amounts and adjusting of Accounts Receivable (AR) balances. - Generates and issues notification and revised demand letters to debtors as appropriate. Perform Collection Activities: (10%) - Generates and issues overpayment letters. Researches and works correspondence from other contractors/entities. - Documents and maintains accurate records in appropriate systems. - Analyzes, researches, and responds to correspondence. - Initiates collection calls to debtors on past due balances. - Performs research of historic and current overpayment debts as well as payments to Medicare Providers and Beneficiaries. - Analyzes, researches, and processes Immediate Offset requests. Deposit/Allocate/Control Incoming Cash Receipts: (10%) - Reconciles physical checks to internal systems and deposits checks using bank supplied hardware and software within stringent CMS timeframes. - Uploads check data into HIGLAS. - Performs corrections on deposits, processes, voids and reissues payments including undeliverable checks, Do Not Forward, and Automated Clearing House (ACH) returns. - Completes steps associated with transferring monies between contractors. - Reconciles batch deposits between internal systems, bank and HIGLAS. Miscellaneous Duties: (10%) - Creates Financial Transactions related to Accounts Payable (AP) and Accounts Receivable (AR). - Participates in meetings and work groups as needed. - Compiles and analyzes data and reports. - Participates and assists in trainings. - Collaborates with internal departments as necessary to resolve any identified discrepancies. Perform PARD Support Activities: (5%) - Performs disbursement and collection activities for Provider Audit determinations by establishing Manual Accounts Receivables, Accounts Payable (AP) and performing manual netting. - Inputs changes related to Periodic Interim Payment/Pass-Thru biweekly payments. - Initiates/Releases Cost Report and Credit Balance holds. - Performs credit balance activities including establishing AR's, generating and sending letters. Qualifications - High School diploma or GED - 2 years' related work experience in one or more of the following: banking, including customer service, transaction processing; financial transactions including but not limited to accounts receivable, accounts payable, balancing registers, cashiering, billing, invoicing and collections; insurance including claims processing, customer service, administrative supports, etc. - Experience working with Microsoft Office products such as Excel, Outlook and Word - Experience with numeracy skills: adding, subtracting, multiplying, dividing, comparing numbers - Experience preparing, revising, and editing grammatically correct written responses to correspondence - Experience effectively managing time, prioritizing work, and adjusting to changing priorities to meet deadlines - Experience following written procedures or guidance - Demonstrated analytical, organizational, problem solving, reading comprehension and decision-making skills - Demonstrated flexibility and willingness to transition between various functions - Demonstrated written, verbal and interpersonal communications skills Requirements - Experience working in Medicare or other insurance experience - Experience performing in-depth research in areas such as online manuals, payment and financial systems, network drive filing systems - Experience working in a production environment and handling multiple, changing priorities - Experience handling unique/new workloads that arise from external changes - Experience navigating multiple systems and screens - Experience using Healthcare Integrated General Ledger and Accounting System (HIGLAS), Multi Carrier System (MCS), Fiscal Intermediary Shared System (FISS), Debt Recovery Connect (DRC), OMNI, System for Tracking Audit and Reimbursement (STAR), Overpayment Appeals Tracking System (OATS), EDoc or any accounting system Benefits - Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire - Short- and long-term disability benefits - 401(k) plan with company match and immediate vesting - Free telehealth benefits - Free gym memberships - Employee Incentive Plan - Employee Assistance Program - Rewards and Recognition Programs - Paid Time Off and Paid Sick Leave Company Description We are an Equal Opportunity/Protected Veteran/Disabled Employer. This opportunity is open to remote work in the following approved states: AL, FL, GA, ID, IN, IO, KS, LA, MS, NE, NC, ND, OH, PA, SC, TN, TX, UT, WV, WI, WY. Specific counties and cities within these states may require additional approval. In FL and PA in-office and hybrid work may also be available.

Role Description The Patient Contact Center Representative is a vital member of our pharmacy support team, acting as a frontline point of contact between Mosaic Pharmacy Service and our patients. Working within a dynamic contact center environment, you will handle a high volume of inbound and outbound calls with professionalism, empathy, and a commitment to providing outstanding service. Your primary responsibilities include: - Engaging with Mosaic patients and helping them understand and navigate their medication regimens. - Routing calls to appropriate pharmacy staff and resolving routine inquiries. - Ensuring patients receive timely follow-up communication. - Using a variety of technology systems, including contact center telephony software, electronic health records (EHR), and internal pharmacy systems to log interactions, track patient progress, and coordinate care. - Following call scripts and compliance protocols while adapting communication style to meet the needs of each unique patient. - Updating patient records and escalating complex clinical concerns to pharmacists or pharmacy technicians. - Educating patients on the value of Mosaic’s medication management services and providing reassurance through ongoing check-ins. Qualifications - Ability to adhere to a structured daily schedule, including designated start times, breaks, lunch, and end times. - Interest in working in a fast-paced, goal-oriented outbound and inbound contact center environment. - Proven ability to manage a high volume of calls while consistently meeting performance targets. - Comfortable following standardized scripts to ensure clarity, consistency, and compliance. - Collaborative mindset with a willingness to work closely with team members to support shared objectives. - Exceptional attention to detail and strong written communication skills for accurate documentation. - Proficiency in Microsoft Office Outlook and Teams and the ability to quickly learn and adapt to new software systems. - Ability to work independently from a home-based office and handle continuous inbound and outbound calls throughout the workday. - Understanding of and commitment to meeting daily and weekly contact center metrics (e.g., call volume, appointment setting, quality standards). - Familiarity with the healthcare industry and compliance regulations, including HIPAA guidelines. - Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy. - Accurate data entry skills and strong organizational abilities to manage and document interactions effectively. Requirements - High School Diploma, GED, or equivalent is required. - At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required. - Prior experience with CRM systems, data entry skills, enrollment communications, and quickly learning online management software platforms while multi-tasking on calls strongly preferred. - Pharmacy experience preferred. Benefits - Annual accrual of 160 hours of Paid Time Off. - 401(k) Plan with employer matching contribution. - Health, dental, vision insurance. - Health savings account (HSA). - Life insurance. Additional Matters - This is a full-time position. - Employee will work remotely from home. - Days worked are Monday through Friday; 40 hours worked per week with shifts between the hours of 8:00 am and 7:30 pm Eastern time and Saturday 9:00 am-1:00 pm. Schedule assigned upon hire. - Bilingual/English+Spanish fluency is a plus. - Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset, etc.). - All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions. - If you experience performance or technology issues and are within 30 miles of Sterling, Virginia, you may be asked to come on site for further training and technology support. - Employee will be required to sign acknowledgment of these job requirements.