Title: Product Data Analyst Department: Product Strategy & Management Reporting to: Product Manager Compensation: $96,200 - $100,000 USD Location: Remote - USA (candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: This position will be responsible for analyzing the market and using data to understand how WES can improve new and core products. Working with the Product Owner, the Product Data Analyst will help create profitable product plans and be involved in decisions about product design, marketing, and pricing strategies. What You’ll Do: - Analyze metrics to continually improve core and adjacent products. - Contribute to business operations, such as costing, production metrics, planning, and budgeting for new product initiatives. - Work cross-functionally to improve the analysis and presentation of products. - Monitor the market, competitor activities, any price movements, and make recommendations that will be used in key decision-making. - Liaise with other departments to enhance and increase the efficiency of effecting price changes in accordance with market shifts. - Drive consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and consumer activities. - Measure and monitor the product or service’s performance, as well as present product related consumer, market, and competitive intelligence for short and long-term goals relating to product growth. - Develop or adopt research tools, sources, and methods that further support and contribute to the business’s product marketing management intelligence. - Formulate ways in which to package and market products in such a way that they become differentiated, compelling, easy to sell, and easy to buy. - Perform the initial product analysis to assess the need for any requested changes as well as their potential impact. - Support the product team in product decisions using quantitative data to inform the next steps. - Create metrics, or use existing ones, and monitor them to evaluate if the product direction is making users happy. - Undertake financial modelling on the products or services of the business as well as of the target markets to bring about an understanding of the relations between the product and the target market. - Produce reports and make recommendations to be used as guidance in decision-making pertinent to the business’s new and existent products. - Collect data via customer polls and market research to make recommendations about products, marketing plans, and launch strategies. Your Experience: Required - 4+ years’ experience in product data analytics within an agile environment, playing a key role in data gathering, data analysis and helping the team make data-based decisions. - BS with major BI or Data Analytics. - Solid technical background with understanding and/or hands-on experience in software development and web technologies (JIRA, Confluence experience is required). - Self-starter, with demonstrated success in using analytics to drive the understanding, growth, and success of a product. - Experience working for a SaaS solutions provider. - Experience in a fast-paced, product-led organization. - Strong hands-on experience with SQL and big data. - Experience with data visualization tools. - Experience with business intelligence tools, preferably Domo. - Experience with data-oriented programming languages like R. - Experience with AB testing. - Exceptional communication skills to help deliver insights to diverse stakeholders. - Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. - Skilled at working effectively with cross-functional teams in a matrix organization. - Excellent written and verbal communication skills. - Enthusiastic and passionate about data analytics. - Possess in-depth knowledge and experience using JIRA and Confluence. - Demonstrated understanding of product strategy, pricing, and positioning strategies. - A “can do” proactive attitude – gets stuff done. - Willingness to learn and desire to keep up to date with technology and processes. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org