Working Solutions

• Assist in all aspects of the Contact Center and the daily operations of assigned programs(s) • Ensure that the program is productive by managing/driving performance • Support the Program Manager, agents, customers, and client on daily needs and ensure high level of satisfaction • Ensure all program ACL’s are maintained, and agent field mapping completed as needed • Complete all program tracking needed (master agent roster, agent offboarding, agent onboarding, attrition tracking, incentive spend, and approving/denying cancellations) • Serve as the point of contact for all agent needs on schedule, weekly minimum hours, invoice and payment questions and reminders • Review the Vyne daily to ensure agent questions are answered • Queue up weekly schedules by program and post schedule reminders/limits to the agent community • Ability to host information sessions as needed on the scheduling process for new team members • Monitor and review agent performance, ensuring all performance and quality guidelines are met • Focus on quality of agent engagement, agent satisfaction, call mechanics, and quality interactions with voice and digital interactions, all to influence top performance for client contracts • Attend weekly team meetings (internal/client)

Role Description Assist the Virtual Talent team with a wide variety of administrative functions to contribute to the growth and success of Working Solutions. This position reports to the Virtual Talent Manager. To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. This position will start September 1, 2026. Duties - Assist in virtual talent recruiting process by responding to general agent/applicant email and phone inquiries, as well as CDU database maintenance and reporting. - Answer incoming calls and email inquiries for the Virtual Talent team. - Complete work verifications for contractors as needed. - Monitor the background process for timely responses by candidates, coordinating reminders and offboards to non-responders, track results needing further review and manage client background compliance reviews. - Participate in the development and coordination of contractor recognition and incentive programs aimed to further increase engagement and retention. - Complete or assist with other related projects and tasks as requested. - Contractor retention tracking and reporting. - Virtual talent process surveys and results tracking. - Contractor verifications, including contract dates and earnings in a way that solidifies the Independent Contractor model of Working Solutions. Qualifications - Must be a US citizen or permanent resident to be considered for full-time employment. - A minimum of two years Human Resources and administrative experience with basic knowledge of Human Resource policies, practices and related laws. - Ability to think independently and maintain the security of confidential information. - Ability to manage and prioritize multiple projects or tasks simultaneously with great attention to detail. - Excellent computer skills. - Excellent verbal and written communication, human relations, organizational skills with sound judgment and decision making skills. - Strong customer focus and sense of urgency. - Ability to use a keyboard and sit at a computer for a large portion of the work period. Benefits - Annual merit increases. - Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match. - Generous paid time off, holidays, and volunteerism time. - An amazing company culture and all the benefits of fully remote work.

• Continuously monitor and review performance of Working Solutions Agents • Complete research and/or training necessary to understand client’s business and program requirements • Review top issues and process improvement recommendations • Analyze trends and identify deviations/exceptions in customer and program patterns • Investigate root causes and recommend solutions to improve overall program quality in KPIs • Recommend ways to improve processes, internal tools, documentation, and technology • Participate in internal and client performance/quality meetings • Report, summarize, and present feedback efficiently under tight deadlines • Identify/compare QA evaluation scores and KPIs to look for trends

Role Description Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs. - Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work. - Complete research and/or training necessary to thoroughly understand the client’s business and project requirements. - Meet with clients to determine preparation needs. - Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. - Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development. - Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information. - Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects. - Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents. - Provide additional preparation for active PROs as needed to help them succeed on projects. - Respond to preparation-related PRO questions as needed; provide encouragement and recognize accomplishments when appropriate. - Document and implement programs, processes, and procedures as needed. - Provide results reporting to Working Solutions management and/or client as requested. Qualifications - Must be a US citizen or permanent resident to be considered for full-time employment. - All Instructors possess a Bachelor's degree (required) or higher, preferably related to Education. - Teaching experience is essential – experience teaching children and creating curriculum is preferred. - Excellent communication skills are crucial for motivating learning. - Ability to work independently and stay organized while working from home. - Ability to prioritize and multitask without sacrificing accuracy or quality. - Excellent computer skills; openness to learning new teaching tools and programs quickly. - Willingness to have fun, be creative, and inspire learning. - Education degree preferred, not required. - 3-5 years classroom and/or virtual training experience. - Knowledge of call center processes and techniques is a huge plus. Benefits - Annual merit increases. - Choices for health, dental, vision, life, disability, and supplemental insurance plans and a 401(k) with company match. - Generous paid time off, holidays, and volunteerism time. - An amazing company culture and all the benefits of fully remote work. - Equal pay for equal work with compensation practices designed to ensure fairness.

Luxury Hospitality Sales and Customer Service Representative Remote - United States - Customer Service/Sales - Contract Responsibilities Assist callers with hotel reservations and booking confirmations for upscale properties, while delivering high-quality customer service. Contractors in this role must be comfortable will consultative sales and closing the deal. Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Earn $0.29/customer interaction minute (CIM) up to the equivalent of $17.40 per hour - Minimum guarantee of 39 minutes per hour Skills Needed - Sales skills - Excellent customer care skills - Strongly preferred that contractors be well-traveled and have personal experience booking 4 and 5 star properties - Hospitality experience preferred - Friendly tone and professional demeanor - Tech-savvy and avid computer user - Excellent written and verbal communication - Self-motivated and resourceful Schedule - Flexible schedule opportunities - you choose your own hours! - Client phone lines are open 24/7 - Weekday, weekend, night hours available. Work Environment Requirements - Quiet, uninterrupted space - Organized desk area Technology Requirements - Personal computer (no tablet) - Broadband internet connection, with at least 10 MBPS download and 3 MBPS upload speeds - Wired internet connection to be used during tech setups, while attending education classes and while working (no wi-fi or mobile internet) - Windows 11 operating system must be used - Microsoft Defender antivirus software (included with Windows 11) installed, running and up to date - Wired USB headset with microphone - Mac Support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility - Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work *Full PC requirements Important Information Contractors may work from the United States or Canada on this program. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Language Requirement: English Working Solutions Telecommute United States Call Center Customer Service;Travel Booking

Health-Related Services Support Representative - Remote United States Customer Service/Sales Contract Responsibilities Support members in accessing essential health-related services that go beyond traditional care. As a Support Specialist, you will provide thoughtful, solutions-focused service, guide members through eligibility and applications, and help remove barriers to care. If you are passionate about helping others and want work that truly makes a difference, this is your opportunity to be part of something meaningful. Call types can include: - Rent Assistance - Climate Related Issues - Food Benefits - Filing Complaints Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Earn $0.31/customer interaction minute - Contractors are guaranteed a minimum of 39 minutes for each hour if available for the full 60 minutes. - On average, contractors can earn up to the equivalent of $18.60/hr Skills Needed - Ability to provide excellent customer service. - Exceptional verbal and written communication skills. - Tech-savvy and avid computer user. - Calm and empathetic nature - Must follow HIPAA regulations on each call Schedule - Flexible schedule opportunities - you create your own schedule! - Schedule available hours Monday-Friday, 10am - 7pm cst. Work Environment Requirements - Quiet, uninterrupted space during all working hours. Technology Requirements - Personal computer (no tablet) - Broadband internet connection, recommended at least 10 MBPS - Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet) - Windows 11 operating system - Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date - Wired USB headset with microphone. - A smart phone and be willing to accept texts related to program work. - Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. *Full PC requirements Important Information We are currently unable to work with contractors residing in Oregon, California, New York, Pennsylvania, or Washington state for this program. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Language Requirement: English Working Solutions Telecommute United States Call Center Customer Service;Medical

Bilingual (French) Customer Support, Response Specialist - Remote Canada Customer Service Contract Responsibilities Assist customers in the Driver Assistance Program with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. In this role, you'll listen carefully and evaluate each caller's situation to provide the right solutions, from simple navigation questions to emergency situations. Fluency in both French and English is required, and you must pass a fluency test. A high degree of empathy and the ability to remain calm under stress are essential for every call. Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Bilingual contractors will earn up to $0.32 CIM with a 48-minute minimum guarantee ($19.20 USD/hour) Skills Needed - Caring, sympathetic and helpful demeanor - Strong customer service skills, including active listening - Multi-tasking to find answers while on with customer - Ability to react and respond decisively in emergency situations - Ability to reassure, control and diffuse emotional and/or difficult calls - Prior experience with driver assistance programs is a bonus, but not required - Contractors on the French bilingual queues must be fluent in BOTH French and English Schedule - Flexible schedule opportunities you choose your hours! - Client hours of operation are open 24/7 - Day, night, and weekend hours available. Work Environment Requirements - Quiet, uninterrupted work space Technology Requirements - Personal computer (no tablet) - Broadband internet connection, with at least 10 Mbps download speed - Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet) - Windows 11 operating system - Valid antivirus software installed, running and up to date - Wired USB headset with microphone (Gaming headsets not accepted) - Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. - Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work. *Full PC requirements are listed at https://jobs.workingsolutions.com/faq/ Important Information Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client. At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our team of PROs, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors. With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors. Want to learn more about what it's like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Date Posted: 2026-04-21 Valid Through: 2026-05-05 Language Requirement: Bilingual - English and French Working Solutions Telecommute Canada Call Center Customer Service

Bilingual (Spanish) Customer Support, Response Specialist - Remote United States Customer Service Contract Responsibilities Assist customers in the Driver Assistance Program with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. In this role, you'll listen carefully and evaluate each caller's situation to provide the right solutions, from simple navigation questions to emergency situations. Fluency in both Spanish and English is required, and you must pass a fluency test. A high degree of empathy and the ability to remain calm under stress are essential for every call. Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Bilingual contractors will earn up to $0.32 per CIM with a 48-minute minimum guarantee (equivalent of $19.20/hour) Skills Needed - Caring, sympathetic and helpful demeanor - Strong customer service skills, including active listening - Multi-tasking to find answers while on with customer - Ability to react and respond decisively in emergency situations - Ability to reassure, control and diffuse emotional and/or difficult calls - Prior experience with driver assistance programs is a bonus, but not required - Contractors on the Spanish bilingual queues must be fluent in BOTH Spanish and English Schedule - Flexible schedule opportunities you choose your hours! - Client hours of operation are open 24/7 - Day, night, and weekend hours available Work Environment Requirements - Quiet, uninterrupted work space Technology Requirements - Personal computer (no tablet) - Broadband internet connection, with at least 10 Mbps download speed - Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet) - Windows 11 operating system - Valid antivirus software installed, running and up to date - Wired USB headset with microphone (Gaming headsets not accepted) - Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. - Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work. *Full PC requirements are listed at https://jobs.workingsolutions.com/faq/ Important Information Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client. At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our team of PROs, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors. With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors. Want to learn more about what it's like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Language Requirement: Bilingual - English and Spanish Working Solutions Telecommute United States Call Center Customer Service

Have you worked as a Teacher? We are looking for you!! Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs. **To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. Description Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work, to contribute to the growth and success of Working Solutions. This position reports to the Director of Agent Development. - Complete research and/or training necessary to thoroughly understand the client’s business and project requirements. Meet with clients to determine preparation needs. - Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development. - Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information. - Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects. - Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents. - Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance. - Respond to preparation-related PRO questions as needed; Provide encouragement and recognize accomplishments when appropriate. - Document and implement programs, processes and procedures as needed. - Provide results reporting to Working Solutions management and/or client as requested. RequirementsMust be a US citizen or permanent resident to be considered for full-time employment - All of our Instructors possess a Bachelor's degree (required) or higher, preferably related to Education. - Teaching experience is essential – We love to see experience teaching children and creating curriculum (virtual experience is not a requirement, but a plus). Teaching is a requirement for consideration. - Communicate, Communicate, and Communicate! Success in this area is so important and goes hand in hand with the ability to really motivate learning. - Working from home requires organization and independently driven individuals. Instructors are highly motivated and able to learn and communicate lots of information. - If you’re able to successfully prioritize moving at lightning speed this is a great opportunity. Also, it’s all about the details, so being able to multitask without accuracy or quality suffering is key! - Working virtually requires excellent computer skills…your computer will be your best friend! We use numerous teaching tools and programs, so instructors need to be open to new learning these systems quickly. - And last, but not least - willingness to HAVE FUN, be creative, and inspire learning! - Education degree preferred, not required - 3-5 years classroom and/or virtual training experience - Knowledge of call center processes and techniques a huge plus - Come learn from the experts in this field and be part of a rapidly expanding, forward-thinking and exciting organization! Working Solutions - The Global Leader in Agent and Technology Solutions for Enterprise Contact Centers. Check us out at workingsolutions.com or find us on glassdoor.com. In addition to a competitive base salary, Working Solutions employees are eligible for a comprehensive benefits package including, but not limited to: - Annual merit increases - Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match - Generous paid time off, holidays, and volunteerism time - An amazing company culture and all the benefits of fully remote work We believe in providing equal pay for equal work. Our compensation practices are designed to ensure fairness and are regularly reviewed to maintain this standard.