🌟 Exciting Remote Opportunity! Patrique Mercier Recruitment ES is seeking an Italian-Speaking Customer Support representative for an Online Marketplace, working remotely from beautiful Greece. If you are fluent in Italian and passionate about delivering exceptional customer service in the e-commerce sector, this role is perfect for you! As a vital part of the team, you will assist Italian-speaking customers with their inquiries, providing prompt and effective solutions to ensure a seamless online shopping experience. Enjoy the flexibility of remote work while being part of a dynamic and supportive team. If you’re ready to take on this exciting challenge and grow your career, we want to hear from you! Your Responsibilities - Provide excellent customer support to Italian-speaking clients through various communication channels. - Assist customers with questions about products, orders, payments, and returns to ensure high customer satisfaction. - Accurately document customer interactions and resolutions in the CRM system. - Collaborate with team members to meet and exceed service level goals. - Participate in continuous training to stay informed about marketplace updates and best practices.

• Answer customers’ questions and resolve any issues they may face • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user feedback • Work closely with product teams to resolve issues and share customer feedback

Role Description - Bilingual Spanish & English (strong written English required) - Experience in fast-paced, high-volume environments (e.g., contact center, retail, food service) - Strong multitasking and time management skills - Ability to handle multiple communication channels (calls, email, fax, chat) - Strong documentation and data entry skills (high accuracy required) - Ability to type quickly while speaking with clients (typing assessment required) - Customer service mindset with ability to handle sensitive/emotional situations - Ability to work under pressure in a high-intensity environment Qualifications - Previous contact center experience - Experience in healthcare, mental health, or human services - Experience using EHR systems (e.g., Netsmart Avatar) - Experience with Microsoft Office tools and contact center platforms - Experience handling referrals, scheduling, or administrative workflows - Experience working with external databases or service systems

Title: Customer Escalations Lead Location: Chicago United States Job Description: Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. What we're looking for: Nexamp is looking to hire a Customer Escalations Lead to join their Customer Experience team. You will be responsible for Nexamp's highest-risk customer and regulatory issues, protecting the company from financial, legal, and reputational exposure as we scale rapidly. You will be responsible to manage the escalations function end-to-end-delegating day-to-day work, personally handling the most complex regulatory complaints, credit card disputes, and VIP/B2B issues, and tying together Customer Experience (CX), Account Management, and Collections support for key customers. You will be hybrid out of the Chicago, IL office. You will report to the Manager, Customer Retention & Collections. What you'll do: - Own the escalations queue by delegating work, setting monthly goals, and monitoring case volume and timelines, while personally owning the most complex, high-risk, or high-visibility issues. - Direct end-to-end resolution for complex or sensitive escalations-leveraging Salesforce, Zuora, Sigma, and other Nexamp systems along with advanced investigation, negotiation, and de-escalation skills-to deliver timely, compliant outcomes. - Review and approve financial remedies and high-impact customer communications, including billing adjustments, credit memos, regulatory or VIP responses, and project- or utility-wide customer notifications. - Serve as the senior point of contact for escalations affecting commercial accounts, partnering with Account Management to identify risks, drive resolution, and support long-term retention and renewals. - Identify trends in escalations, rework, and customer pain points, and share insights with leadership along with recommended improvements - Support, train, and mentor the Escalation Representative and other CX team members, modeling best practices in case handling, documentation, and customer communication, and ensuring consistent quality across the queue. - Be biased towards action and developing customer focused solutions that can be role modeled and expanded to strengthen the entire CX organization. What you'll bring: - At least 3 years of professional experience in customer support, collections, accounts management, or a similar customer-facing role. - Prior customer support experience in a contact center setting is required. - Demonstrated experience in a leadership role managing direct reports within a customer support environment. - Experience supporting or contributing to process improvement initiatives. - Experience handling complex or VIP customer-support scenarios. - Ability to use standard computer programs, including Microsoft Office Suite and particularly Excel - Proficiency with Salesforce or similar CRM systems. - Experience in utilities, renewable energy, or subscription-based billing is preferred. - Familiarity with Zuora or similar billing platforms is preferred. - Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today. - Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization. - Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality. - Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions. - Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry. - Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions. If you don't meet 100% of the above qualifications, but see yourself contributing, please apply. At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change. You'll love working here because: Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more! Compensation The reasonably estimated salary for this role at Nexamp ranges from $75,000 - $85,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company's stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.