Bilingual (Spanish) Customer Support, Response Specialist - Remote United States Customer Service Contract Responsibilities Assist customers in the Driver Assistance Program with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. In this role, you'll listen carefully and evaluate each caller's situation to provide the right solutions, from simple navigation questions to emergency situations. Fluency in both Spanish and English is required, and you must pass a fluency test. A high degree of empathy and the ability to remain calm under stress are essential for every call. Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Bilingual contractors will earn up to $0.32 per CIM with a 48-minute minimum guarantee (equivalent of $19.20/hour) Skills Needed - Caring, sympathetic and helpful demeanor - Strong customer service skills, including active listening - Multi-tasking to find answers while on with customer - Ability to react and respond decisively in emergency situations - Ability to reassure, control and diffuse emotional and/or difficult calls - Prior experience with driver assistance programs is a bonus, but not required - Contractors on the Spanish bilingual queues must be fluent in BOTH Spanish and English Schedule - Flexible schedule opportunities you choose your hours! - Client hours of operation are open 24/7 - Day, night, and weekend hours available Work Environment Requirements - Quiet, uninterrupted work space Technology Requirements - Personal computer (no tablet) - Broadband internet connection, with at least 10 Mbps download speed - Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet) - Windows 11 operating system - Valid antivirus software installed, running and up to date - Wired USB headset with microphone (Gaming headsets not accepted) - Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. - Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work. *Full PC requirements are listed at https://jobs.workingsolutions.com/faq/ Important Information Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client. At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our team of PROs, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors. With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors. Want to learn more about what it's like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Language Requirement: Bilingual - English and Spanish Working Solutions Telecommute United States Call Center Customer Service

🌟 Exciting Remote Opportunity! Patrique Mercier Recruitment ES is seeking an Italian-Speaking Customer Support representative for an Online Marketplace, working remotely from beautiful Greece. If you are fluent in Italian and passionate about delivering exceptional customer service in the e-commerce sector, this role is perfect for you! As a vital part of the team, you will assist Italian-speaking customers with their inquiries, providing prompt and effective solutions to ensure a seamless online shopping experience. Enjoy the flexibility of remote work while being part of a dynamic and supportive team. If you’re ready to take on this exciting challenge and grow your career, we want to hear from you! Your Responsibilities - Provide excellent customer support to Italian-speaking clients through various communication channels. - Assist customers with questions about products, orders, payments, and returns to ensure high customer satisfaction. - Accurately document customer interactions and resolutions in the CRM system. - Collaborate with team members to meet and exceed service level goals. - Participate in continuous training to stay informed about marketplace updates and best practices.

• Answer customers’ questions and resolve any issues they may face • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user feedback • Work closely with product teams to resolve issues and share customer feedback

Role Description - Bilingual Spanish & English (strong written English required) - Experience in fast-paced, high-volume environments (e.g., contact center, retail, food service) - Strong multitasking and time management skills - Ability to handle multiple communication channels (calls, email, fax, chat) - Strong documentation and data entry skills (high accuracy required) - Ability to type quickly while speaking with clients (typing assessment required) - Customer service mindset with ability to handle sensitive/emotional situations - Ability to work under pressure in a high-intensity environment Qualifications - Previous contact center experience - Experience in healthcare, mental health, or human services - Experience using EHR systems (e.g., Netsmart Avatar) - Experience with Microsoft Office tools and contact center platforms - Experience handling referrals, scheduling, or administrative workflows - Experience working with external databases or service systems