Wood Mackenzie

Role Description Wood Mackenzie is looking for a Lead Customer Success Manager to take ownership of a curated portfolio of high-value Power & Technology clients, including hyperscalers and large technology companies, during a critical period of growth and customer engagement. This is a 6-month fixed-term contract (maternity leave cover), designed for a high-impact, senior contributor who can step in quickly, build credibility with executive stakeholders, and drive measurable outcomes across a strategic set of accounts. You won’t just manage accounts, you’ll help customers solve complex, high-stakes challenges at the intersection of energy markets, infrastructure, and technology, where decisions directly impact capital allocation, product strategy, and long-term growth. What You’ll Do - Drive Customer Value & Strategic Outcomes - Act as a trusted advisor to senior stakeholders - Help customers navigate their current subscriptions, which could include coverage of: - Power market exposure and cost optimization - Supply chain and infrastructure planning - Energy transition and sustainability initiatives - Deliver tailored success programs that drive measurable ROI and adoption - Lead High-Impact Engagements - Own and elevate Quarterly Business Reviews focused on outcomes and strategic alignment - Translate complex usage data into clear, actionable insights - Ensure onboarding, adoption, and long-term engagement are optimized - Protect and Grow Strategic Accounts - Monitor account health and proactively mitigate risk - Identify expansion opportunities aligned to customer strategies - Partner with Sales on renewals, retention, and growth - Be the Voice of the Customer - Capture customer feedback and influence Product, Research, and Commercial teams - Advocate for improvements that enhance customer outcomes - Contribute Beyond the Portfolio - Develop and refine playbooks for Power & Technology customers - Share best practices and help scale Customer Success effectiveness What Success Looks Like - Stabilize and strengthen engagement across all assigned accounts - Increase adoption across underutilized products and workflows - Reduce risk across at-risk accounts through proactive plans - Identify and progress expansion opportunities with Sales - Contribute at least one scalable playbook or best practice for the Tech segment About You Experience - Proven success managing complex, high-value B2B accounts - Bachelor’s degree in Business, Finance, Economics, or a related field - 2+ years of experience in customer success, account management, or client-facing roles - Experience supporting technology companies a plus Domain Knowledge - Understanding of power markets, energy transition, or infrastructure trends - Ability to connect energy insights to technology and business strategy Skills - Strong stakeholder management and influencing ability - Analytical mindset with ability to turn data into insight - Advanced presentation skills - Experience with Salesforce and Customer Success platforms Attributes - Self-sufficient, proactive, and outcome-oriented - Curious, adaptable, and solutions-focused - Collaborative and team-oriented Working Style - Flexibility to work across global time zones - Travel as needed for strategic customer engagement (~10–20%) Contract Details - 6-month fixed-term contract (maternity leave cover) - Focused on delivering immediate, measurable impact across strategic accounts Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov. If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Title: Human Resources Lead Specialist Location: US-TX-Houston-Office Job Description: Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie Intelligence Connected WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values - Inclusive – we succeed together - Trusting – we choose to trust each other - Customer committed – we put customers at the heart of our decisions - Future Focused – we accelerate change - Curious – we turn knowledge into action The Lead Specialist – Colleague Experience delivers a high-quality, end-to-end HR advisory service across the Americas region, acting as a trusted partner to managers and leaders. This role provides independent guidance on employee relations matters, HR policies, and employment legislation, ensuring consistent, fair, and commercially sound people decisions. Working closely with Strategic HR Business Partners, the Senior Employee Relations Adviser, and Centres of Excellence, the role contributes to the delivery of the people plan, strengthens manager capability, and ensures a consistent and effective colleague experience. The role also plays a key part in driving consistency in HR practices, managing complex cases, and elevating the overall quality of HR service delivery, including mentoring more junior team members. Key Responsibilities Employee Relations & HR Advisory - Serve as a trusted advisor for a broad range of employee relations cases end-to-end (e.g. disciplinary, grievance, performance, absence), ensuring timely resolution and appropriate risk management - Provide clear, pragmatic advice to managers, balancing business needs with legal and policy considerations - Ensure consistent documentation and application of policies across cases - Partner with HR Business Partners and ER specialists on sensitive or high-impact matters Manager Support & Capability - Coach managers on people leadership, team effectiveness, and employee development - Provide practical guidance on applying HR policies in day-to-day situations - Support and deliver initiatives that strengthen manager capability and accountability Business Support - Partner with HR Business Partners to support delivery of the people plan and organisational priorities - Contribute HR insight to organisational changes, restructures, and team effectiveness discussions - Support key annual processes such as performance, compensation, and talent cycles Policy, Risk & Compliance - Interpret and apply employment legislation and internal policies across the Americas region - Ensure compliance with employment laws across multiple Americas countries, updating internal policies and practices as legislation evolves. - Partner with Legal, Compliance, and external experts when needed to mitigate risk. Insights & Continuous Improvement - Analyse employee relations activity and HR data to identify patterns, risks, and opportunities - Recommend improvements to processes, policies, and ways of working - Contribute to enhancing the effectiveness of the Colleague Experience model Talent, Learning & Development - Partner with Talent & L&D team to identify capability gaps, support leadership development, and deliver targeted regional programmes. - Facilitate talent reviews and succession planning across functional areas. - Promote a culture of continuous learning and development. Projects & Collaboration - Lead or contribute to HR initiatives and cross-functional projects - Partner with Centres of Excellence to implement HR programmes effectively - Share knowledge and promote best practices across the regional HR team Culture & Engagement - Champion company culture and values across their region. - Monitor engagement trends and collaborate with leaders to deliver action plans that enhance employee experience and retention. About You - Strong experience delivering HR advisory support in a complex, multi-country environment - Proven capability in managing employee relations cases independently - Solid understanding of employment legislation and risk management - Strong communication and influencing skills, with the ability to work effectively with stakeholders at all levels - Sound judgment and ability to navigate ambiguity and sensitive situations - Analytical mindset, with the ability to translate data into meaningful insights - Experience working with HR systems (e.g. Workday) and using data to support decision-making - Well-organised and able to manage multiple priorities in a fast-paced environment Key Competencies - HR advisory expertise - Judgment and decision-making - Coaching and influencing - Stakeholder partnership - Analytical thinking - Integrity and discretion - Continuous improvement mindset What This Role Offers - Ownership of complex and high-impact HR matters - Close partnership with HR and business leadership - Exposure to organisational change and strategic initiatives - Opportunity to shape HR practices and improve colleague experience - Development of leadership capability through mentoring and project ownership Expectations We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future. While this is expected to be a full-time role, part-time or flexible working arrangements will be considered. Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones. Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Role Description We're looking for a Senior Software Engineer to join our team within the AI group, focusing on the research, development, and delivery of innovative AI solutions within our products. - Collaborate closely with a cross-functional team of data scientists, software engineers, data engineers, and product managers. - Design solutions and ensure their technical success by making sure they are scalable, robust, and maintainable. - Work with our product team to understand customer problems and design solutions to solve them. - Break complex problems down into small iterations and lead others on their implementation. - Write maintainable, testable, and optimized code, and help junior team members do the same. - Build CI/CD pipelines to ensure the robust and repeatable deployment of our services. - Collaborate with teams that want to use the data platform and identify feedback that will improve the platform. - Ensure the high-quality implementation and delivery of our roadmap. - Be supported to grow and develop your skills. Qualifications - Experience building web services and working with AWS. - Desire to be part of a high-performing team. - Exposure to agile ways of working, test-driven development, and paired programming. - Understanding that people build software and the importance of communication and collaboration. Requirements - Experience in service/application development using Python and tooling within the Python ecosystem. - Experience using cloud platforms like AWS, Google Cloud, or Azure for deploying scalable solutions. - Understanding of software architecture patterns, microservices, distributed systems, and cloud-native design principles. - Experience with continuous integration/continuous deployment (CI/CD) pipelines using tools like Jenkins or similar. - Knowledge of data engineering principles and techniques. - Knowledge of data science techniques would be a plus. Benefits - The salary range for this position is $125,000 - $170,000, which represents base pay only and does not include short-term incentive compensation. - When determining base pay, several factors are considered, such as location, experience, qualifications, and training. Equal Opportunities We are an equal opportunities employer, committed to recruiting the best people regardless of race, colour, religion, age, sex, national origin, disability, or protected veteran status. Support will be provided for applicants with physical or mental disabilities throughout the hiring process.

• Drive growth of consulting revenue and EBITDA to meet or exceed annual goals • Report to Supply Chain Consulting SVP on strategies to deliver, and on progress towards, consulting revenue and EBITDA goals • Oversee multiple client relationships from the C-Suite to Supply Chain, Project Management, Engineering and Business Development teams • Collaborate with colleagues and clients on the development of new solutions • Drive proposal development and partner with colleagues to close deals • Steer members of the Supply Chain Consulting team and drive successful project execution • Lead professional and skills development efforts of consulting staff • Train and develop staff on the development, marketing, and sales of solutions • Run and administer the business including planning, recruiting, staffing, training, and performance development • Regularly update finance on revenue recognition and profitability metrics

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie Intelligence Connected WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values - Inclusive – we succeed together - Trusting – we choose to trust each other - Customer committed – we put customers at the heart of our decisions - Future Focused – we accelerate change - Curious – we turn knowledge into action Wood Mackenzie is seeking a Compliance Analyst to join our Global Compliance Services team. This role will focus on screening, monitoring, and supporting a broad range of compliance activities across multiple areas, including Anti-Bribery and Anti-Corruption (AB&AC), sanctions-related risk mitigation, and other general compliance workflows. The successful candidate will play a key role in ensuring compliance with applicable regulations and internal policies by conducting due diligence, managing screening workflows, and maintaining accurate compliance records. This is an excellent opportunity for someone with at least 5 to 7yrs compliance experience to further expand their skillset within a high performing environment. We are ideally looking for an enthusiastic and ambitious candidate who thrives partnering with a variety of internal stakeholders. Main Responsibilities - Conduct screening of clients, vendors, and third parties for sanctions, AB&AC, and other compliance risks using approved tools. - Review and resolve potential alerts, escalating cases as appropriate. - Maintain organized evidence and documentation of screening and monitoring activities. - Support AB&AC, sanctions, and AML risk mitigation processes, including maintaining registers and assisting with approvals. - Perform periodic monitoring and exception reporting, investigating anomalies and escalating where necessary. - Assist with due diligence questionnaires (DDQs), RFPs, and compliance-related inquiries from internal stakeholders. - Identify compliance risks and recommend controls in connection with operational and business processes, including assistance in drafting process documents. - Contribute to the development and maintenance of compliance records and reporting dashboards. - Support the implementation of policies and procedures and support their implementation across the organization. - Provide compliance support and oversee proper implementation of corrective actions when issues are identified. - Provide administrative support for compliance processes and special projects as assigned. - Support the implementation of policies and procedures and support their implementation across the organization. - About you and how you can excel in the role You will have: - Bachelor’s degree in a related field or equivalent professional experience. - Prior experience in compliance, particularly in screening, monitoring, and enhanced due diligence. - Strong research and analytical skills, including proficiency with online search tools. - Ability to work with large datasets in Excel and maintain accurate records. - Excellent attention to detail and ability to manage multiple priorities. - Strong communication skills, both written and verbal, with the ability to explain conclusions clearly to colleagues at all levels. - Excellent team-working skills and ability to build strong relationships across the organization. - Self-motivated, proactive, pragmatic, and detail-oriented mindset. - Experience using tools such as Dow Jones Risk & Compliance Database, Factiva adverse media screening, and Dow Jones Daily Screening & Monitoring Tools is highly preferred. - Solid understanding of global sanctions regimes and Anti-Bribery and Anti-Corruption (AB&AC) regulations (e.g., FCPA, UK Bribery Act). #LI-MS1 Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

• Frequent travel anywhere in the lower 48 states and possibly Canada (Avg. 4 days per week). • Installation of monitoring systems near electric power generating plants, measuring flow on overhead power lines (wirelessly measurement – no contact with powerlines). • Work with team members to pre-plan and complete sensor installations, troubleshoot technical problems and ship/receive new or old equipment. • Verify incoming data quality from new sensors and calibrate the data collected from the devices. • Perform maintenance on previously installed monitoring systems in the network. • Troubleshoot problem components and replace faulty parts (on- and off-site). • Be prepared to work in all types of weather conditions. • Locating acceptable monitor sites and establishing relationship with landowners. • Heavy use of field service tracking software like Salesforce (inventory, job tracking and customer/contract management).

• Own the global growth marketing strategy for Power and Technology, driving integrated marketing planning to align plans to deliver against the commercial growth priorities and revenue goals of the vertical, including building regional nuances. • Lead vertical growth marketing team to develop and execute integrated, full-funnel campaigns across digital, events, ABM, content syndication, paid media, email, SEO, social, webinars (and more). • Driving new customer acquisition ARR, customer expansion ARR, customer migrations and improved account advocacy that drives increased retention (NRR). • Performance manage team and programs to foster a culture of continuous improvement and optimization of vertical growth marketing plans that delivers against the KPIs that drives ARR, NRR and GRR commercial goals. • Ensure tight alignment across event marketing, product marketing, digital demand centre, lead management and corporate marketing to orchestrate executions and optimisations as per vertical growth marketing plans and goals. • Proactively collaborate with other vertical growth marketing directors, to identify and implement best practices, improving our ways of working and building cross vertical / cross audience campaign strategies where audiences and priorities overlap. • Manage marketing budgets and agency/vendor relationships to ensure ROI-positive performance. • Track KPIs , providing regular reporting and actionable insights to senior stakeholders across the business to continuously improve performance based on learnings. • Lead teams to fully leverage marketing automation, analytics and CRM tools (e.g., Salesforce, Dreamdata, Super metrics) to manage campaign journeys, nurture processes and optimisation for performance management.

• Own the global growth marketing strategy for Financial Services and Trading, driving integrated marketing planning to align plans to deliver against the commercial growth priorities and revenue goals of the vertical, including building regional nuances. • Lead vertical growth marketing team to develop and execute integrated, full-funnel campaigns across digital, events, ABM, content syndication, paid media, email, SEO, social, webinars (and more). • Driving new customer acquisition ARR, customer expansion ARR, customer migrations and improved account advocacy that drives increased retention (NRR). • Performance manage team and programs to foster a culture of continuous improvement and optimization of vertical growth marketing plans that delivers against the KPIs that drives ARR, NRR and GRR commercial goals. • Ensure tight alignment across event marketing, product marketing, digital demand centre, lead management and corporate marketing to orchestrate executions and optimisations as per vertical growth marketing plans and goals. • Proactively collaborate with other vertical growth marketing directors, to identify and implement best practices, improving our ways of working and building cross vertical / cross audience campaign strategies where audiences and priorities overlap. • Manage marketing budgets and agency/vendor relationships to ensure ROI-positive performance. • Track KPIs , providing regular reporting and actionable insights to senior stakeholders across the business to continuously improve performance based on learnings. • Lead teams to fully leverage marketing automation, analytics and CRM tools (e.g., Salesforce, Dreamdata, Super metrics) to manage campaign journeys, nurture processes and optimisation for performance management.