• Answer customer messages by email, chat, and phone, quickly and kindly • Solve common questions yourself: billing, account status, how things work, document requests • For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves • Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed • Always tell the customer what happens next and when • Keep clear notes on every conversation

• Respond to customer inquiries from potential buyers and sellers on Flippa platform • Review existing data/documentation to answer customer questions without needing to ask Jared • Engage with sellers to gather additional information when needed • CRM data entry and cleanup • Outbound prospecting through Flippa's AI-assisted system (clicking through lists, sending pre-written emails) • Pre-qualify leads and book calls for Jared • Flag any inquiries with commercial/financial discrepancies for client's review

• Respond to inbound and outbound phone calls from customers in a timely and professional manner • Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently • Verify customer account information to ensure accuracy and prevent fraud • Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed • Continuously strive to provide a best-in-class customer experience that promotes customer retention

• Support the operational performance of Customer Experience vendors, helping ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved. • Serve as a key partner to vendor teams by resolving operational questions, coordinating cross-functional support, and helping remove obstacles that impact performance and the customer experience. • Review customer interactions, operational trends, and performance metrics to identify improvement opportunities, provide actionable feedback, and support continuous improvement initiatives. • Facilitate calibration sessions, performance reviews, associate huddles, and operational communications to reinforce quality expectations, share updates, and drive alignment across teams. • Support operational escalations and customer-impacting incidents by coordinating responses, monitoring emerging risks and performance trends, and partnering with stakeholders to drive timely resolution.