Who Gives A Crap

Title: Community Team Member - Freelance Location: Manila, Philippines (Remote) Job Description: Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! Funny name, serious business We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. A bit about the role As our Community Team Member, you are the voice of our brand in the public square. This isn't just about "answering tickets"—it’s about delivering exceptional, human customer support experiences across our social media channels to ensure every interaction feels delightful. This role is a vital backfill to ensure our community always feels heard, especially during our busiest peak moments. You’ll be the bridge between our customers and our mission, translating cultural nuances across the AU, UK, and US markets while maintaining the genuine warmth and wit that makes us who we are. This is a freelance, remote position designed to give us the agility to support our global community when they need us most. We are looking for someone who can commit to at least 20 hours per week, with the flexibility to scale up to 40 hours a week (8 hours per day) during high-volume ticket periods and holiday seasons. The Ideal Schedule: Weekend and holiday availability is an absolute must for this role. This position is explicitly built to provide essential coverage on the days our full-time team is offline. Your ideal roster will run Thursday through Monday (with Tuesday and Wednesday as your standard Rest Days) to ensure our community is supported 365 days a year. If you worked here this past month here are some things you might have been involved in - Public Brand Ambassador: You managed high-volume interactions across comments, DMs, and reviews, mirroring our brand voice with empathy and professional clarity. - Creative Problem Solving: You investigated a complex shipment delay or discount code glitch independently, finding "win-win" solutions before escalating. - Cultural Connection: You navigated a sensitive public conversation, using your social awareness to cut through cultural barriers and keep our community feeling supported. - Sharing Insights: You noticed a recurring theme in social feedback and flagged it during a huddle to help improve our "Help Centre" or internal workflows. - Tooling Mastery: You seamlessly switched between tools like Zendesk, Sprout Social, and Shopify to keep our response times sharp and our quality scores high. Let’s talk about you You’re a High-Performance Communicator You have 2-3 years of experience managing social media support for high-volume brands. You’re a sharp writer who can handle difficult or sensitive situations in a public forum with grace, ensuring every customer feels heard and valued. You’re Resilient and Curious You don’t just fix the "what"; you dig into the "why". You thrive in fast-paced environments, managing your own "energy drains" during busy periods to stay consistent and positive under pressure. You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too! Why should you work with us? First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world. We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right). Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that. Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

• Designing and running scalable CX operations • Owning the PMO for CX • Driving change management & continuous improvement • Acting as a bridge between high-level strategy and frontline execution • Facilitating feedback loops that foster a culture of radical candor and psychological safety

• Own the UK acquisition strategy across the full funnel, ensuring high efficiency and delivery against commercial targets. • Lead the UK strategy for conversion-led creative and manage the relationship with our external creative agency. • Own the UK DTC new customer forecast and the monthly performance budget allocation. • Identify and scale new local channels and partnerships to drive incremental growth. • Utilize BI tools and data science insights to build a rigorous view of channel effectiveness and incrementality.

• be the voice of our brand in the public square • deliver exceptional, human customer support experiences across our social media channels • manage high-volume interactions across comments, DMs, and reviews • investigate complex shipment delays or issues and find solutions before escalating • navigate sensitive public conversations using social awareness • share insights on social feedback to improve workflows • switch between tools like Zendesk, Sprout Social, and Shopify

• Own the building that both the front door and the subscriber relationship operate inside • Define the platform strategy, technical foundations, and data flows that determine what is possible for the entire DTC business • Ensure internal systems are designed with the same rigor as customer-facing products • Systematically remove technical ceilings that create manual workarounds • Ensure squads have the behavioral data and analytics instrumentation needed to make informed decisions • Evaluate new tools and vendor changes to keep the technical ecosystem strategically coherent

• Leading the mid-year re-forecasting process and setting budgets • Quantifying the size of supply chain initiatives • Crafting month-end management reporting packs • Identifying budget variances and building mitigation plans • Facilitating conversations with stakeholders to elevate financial literacy • Leveraging operating systems to improve our source of truth

• Master architect of global value exchange through pricing and promotional strategy. • Lead price transformations based on market dynamics and scenario-modelling. • Develop long-term pricing principles to inform strategy. • Conduct promotional analysis to deliver insights and recommendations. • Launch promotional test-and-learn plans to hit commercial goals. • Partner with regional teams for retail expansion and new retailer entries.

Role Description We’re looking for a passionate and purpose-driven Senior Designer (Retail & B2B) to join our Creative team. In this role, you’ll lead all design needs across our Retail and B2B channels, playing a key part in bringing the Who Gives A Crap brand to life in these spaces. This is an opportunity to directly impact how we show up in stores and with our business customers, using your design skills to help us make the world a better place. Reporting to the Associate Creative Director, this is a remote-first role. If you worked here this past month here are some things you might have been involved in: - Led the creative vision for a multi-touchpoint retail campaign for one of our biggest retailers, guiding the working team to a disruptive idea and overseeing execution from tiny shelf wobblers to a full scale OOH plan. - Audited and evolved our shopper marketing toolkit to keep our brand presence consistent, effective and beautiful. - Partnered with our local teams to craft an engaging, highly creative pitch deck introducing us to a major global retailer. - Delivered a unique brand activation for a B2B trade show that won the hearts of the hotel & accommodation industry. - Collaborated with the brand design team to ensure our retail guidelines for Limited Edition were cohesive, easy to understand and translated our product from screen to shelf. Qualifications - 6+ years of design experience with a strong portfolio showcasing work in the Retail or B2B space. - Expertise in designing for experiential environments and connecting digital brand assets to physical shopper marketing. - Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Figma. - Deep understanding of the creative process and nuances of print production as well as digital. Requirements - Thrives on collaboration and proactively builds key relationships with cross-functional teams like Retail, Marketing, and Operations. - Can articulate creative vision clearly and explain the “why” behind the work. - Commercially sharp and able to translate complex creative briefs into effective solutions. - Enjoys mentoring designers, offering feedback, and sharing inspiration. - Experience working with external printers and production teams to ensure flawless execution of designs. Benefits - Competitive, market-informed salaries. - Meaningful support towards healthcare for our team around the world. - Generous paid leave. - Tailored learning and development opportunities. - Free toilet paper.

• Build and deliver a plan that drives both heart-tugging brand impact and a measurable improvement in commercial performance • Translate deep insights and channel learnings into clear, actionable creative direction • Define hypotheses and learning agendas for creative tests

• Bring brand stories to life through compelling, high-quality video content • Deliver high-performance, on-brand video work • Demonstrate expert-level skill in all aspects of post-production • Maintain video asset library and troubleshoot technical issues