Role Description ECS is seeking an experienced NIH NIAID Enabling and Advancing Technologies (NEAT) Quality Assurance Manager to work remotely. Please Note: This position is contingent upon contract award. The NIAID NEAT Quality Assurance Manager establishes and maintains a process for evaluating software and associated documentation. The QM determines the resources required for quality control and maintains the level of quality throughout the software life cycle. Conducts formal and informal reviews at pre-determined points throughout the development life cycle. - Establishes and maintains a process for evaluating software and associated documentation. - Determines the resources required for quality control. - Maintains quality levels throughout the software lifecycle. - Conducts formal and informal reviews. - Provides daily supervision and direction to support staff. - Updates CIB systems to support health authority requirements. - Develops processes and procedures to support regulatory compliance requirements. - Supports initial and periodic Validation/Assurance of NIAID CIB Enterprise Clinical Informatics Systems. - Responds to validation findings and takes corrective actions. - Supports health authority inspections. Qualifications - Familiarity with domestic and international regulatory and compliance requirements for clinical research. - Familiarity with using the GAMP approach for 21 CFR Part 11 compliance. - Understanding of regulatory inspection processes. - Experience developing Computer Systems Validation/Computer Systems Assurance documentation. - Competency in risk identification and management, root cause analysis, and corrective and preventive action (CAPA) management. - Bachelor’s degree in computer science, Information Security or related field. - Active Public Trust or higher security clearance. - Proficiency in establishing and maintaining quality control processes. - Knowledge of determining resource requirements for quality control. - Prior supervisory experience in directing support staff. - Demonstrated experience in maintaining quality levels throughout the software lifecycle. - Ability to conduct effective formal and informal reviews. - Minimum 6 years’ experience supporting Health IT software development initiatives. - Reside within the Washington DC Metro area. - Travel within the Washington DC Metro Area, and CONUS as needed. Requirements - Salary Range: $120,000 - $160,000 Benefits - General Description of Benefits

Role Description As a member of Whiteshield, you will own the following responsibilities: - Develop, maintain, and execute test cases for functional, regression, integration, UAT, and automation testing. - Perform thorough manual and automation testing on web applications covering UI, functional, responsiveness, and end-to-end scenarios. - Contribute towards designing, implementing, and maintaining automation scripts for regression and smoke testing using industry-standard tools (e.g., Selenium, Playwright). - Document test results, report bugs, and track them to closure using JIRA. - Collaborate with product and engineering teams to clarify requirements, identify edge cases, and ensure optimal test coverage. - Contribute to test planning, estimation, and execution in alignment with Agile/Scrum workflows. - Participate in release validation, post-release testing, and continuous integration pipelines. Qualifications - Understanding of SDLC & STLC (Software Development & Testing Life Cycle). - Ability to design test cases & test scenarios. - Strong test execution discipline (follow steps, document results clearly). - Knowledge of testing types: - Functional testing - Regression testing - Smoke & sanity testing - UAT (User Acceptance Testing) - Ability to think in edge cases (break the system, not just follow happy paths). - Analytical & Problem-Solving Skills. - Strong attention to detail (spot subtle UI or logic issues). - Ability to reproduce bugs consistently. - Root cause thinking (not just what broke, but why). - Logical thinking to validate workflows and business rules. - Writing clear, structured test cases. - Creating test plans and test strategies. - Understanding of acceptance criteria. - Ability to prioritize testing based on risk/impact. Requirements - Familiarity with tools like Jira / Azure DevOps (bug tracking). - Basic knowledge of browser dev tools (inspect, network calls). - Understanding of logs and how to read them. - Writing clear bug reports (steps, expected vs actual, screenshots). - Ability to work with developers and PMs. - Explaining issues in a non-technical and technical way. - Asking good clarification questions. - Thinking like an end user. - Understanding business requirements. - Ability to validate user journeys, not just features. - Sensitivity to UX issues (confusing flows, poor design). - Working in Agile/Scrum environments. - Participating in standups, sprint planning, and retrospectives. - Managing test cycles and deadlines. Benefits - Your work helps shape products used at national scale - enabling people to access services, opportunities, and support that make a real difference in everyday lives. - You will have room to explore ideas, test approaches, and raise the bar for design quality - even in complex, regulated environments. - You’ll work alongside talented people across policy, data, design, and technology - bringing different perspectives together to solve complex problems well. - We operate in an outcome-driven, remote-friendly way that respects individual working styles. Trust, autonomy, and balance are core to how we work. - You will join a team that values respect, inclusion, and wellbeing - where people are encouraged to do their best work without burning out.

• Test Planning & Case Design: Create detailed, well-structured test cases and comprehensive test suites that cover functional, regression, and edge-case scenarios for our AI-powered features. • End-to-End Testing: Take ownership of manual testing for our web-based clinical dashboards, ensuring complex workflows (like audio recording and AI note generation) work flawlessly. • Automation Growth: Design and implement automated test scripts for critical paths using modern frameworks (e.g., Cypress or Playwright) to supplement manual efforts. • API Validation: Test our backend integrations and data states to ensure seamless communication between our frontend and backend applications. • Compliance & Accuracy: Validate that AI-generated clinical notes meet specific compliance criteria. • Bug Lifecycle Management: Identify, document, and track bugs to resolution, collaborating closely with developers to ensure quick fixes without regressions. • Release Readiness: Perform smoke and sanity testing for frequent feature releases to maintain a stable production environment.

• Design and develop automation for backend services, REST APIs, and web applications • Build and maintain scalable test frameworks and automation infrastructure • Collaborate closely with engineering teams to ensure quality across microservices and product features • Contribute to automation, debugging, and engineering improvements across the development lifecycle • Continuously write code for automation, service validation, and product quality improvements