Wagepoint

• Achieve and surpass monthly quotas in a high velocity sales environment • From new lead to actively using our product, guiding the customer and collaborating with our onboarding and risk teams to deliver a seamless launch of our product to clients • Become an expert on our product and the industry so you can advise our clients and develop high trust • You will always being looking to more deeply understand every client and see challenges as an opportunity to grow • Daily look to grow by reading, listening to podcasts, learning from your peers and teammates, and looking for ways to constantly improve how we get things done • Go above and beyond to not just deliver against your own goals but support team and company initiatives

• Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run. • Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements. • Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform. • Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track. • Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools. • Identify pain points and recurring issues in the onboarding journey and recommend improvements to streamline the process and enhance the client experience.

• Lead the development of scalable, performant, and user-centric front-end applications • Own the full lifecycle of front-end features—from design to deployment • Drive UI architecture, component systems, and front-end platform strategy • Build and maintain reusable design systems and shared UI libraries • Ensure high standards in code quality, testing, accessibility (WCAG), and performance • Optimize applications using modern performance techniques (lazy loading, code splitting, caching) • Collaborate cross-functionally with Product, Design, DevOps, and Architecture teams • Contribute to cloud infrastructure and CI/CD pipelines for front-end delivery • Establish monitoring, reliability, and performance best practices for UI services • Mentor and support engineers, fostering a culture of learning and technical excellence • Influence front-end architecture decisions and long-term technology strategy • Research and evaluate emerging technologies, including AI-driven development tools

• Provide prompt and thorough payroll and technical support to customers via phone, email, and messaging. • Troubleshoot issues and guide users through Wagepoint’s features and functionalities. • Collaborate with Product Support, Partner Support, and Payroll Advisors to resolve complex issues. • Manage and track interactions using CRM tools and dashboards, ensuring accuracy and timely follow-ups. • Keep our knowledge base up to date with FAQs, user guides, and troubleshooting tips. • Mentor and train new Payroll Team members. • Participate in special payroll-related projects as they arise.

• Lead the complete development lifecycle for new features • Set up, deploy, and manage scalable cloud infrastructure • Ensure service performance aligns with SLA requirements • Collaborate with Product, DevOps, and Architecture teams • Mentor junior engineers on development best practices

• Delivering end-to-end project execution from planning to release, ensuring on-time delivery and stakeholder satisfaction • Leading and developing a high-performing team through mentorship, feedback, and regular 1:1s • Driving the implementation of scalable, secure, and efficient engineering solutions • Maintaining high standards for code quality, coverage, and technical documentation • Monitoring system performance and proactively addressing optimization opportunities • Ensuring compliance with security best practices and industry regulations • Training your team on new technologies and fostering a knowledge-sharing culture • Participating in hiring processes and onboarding new engineers • Managing individual and team performance through clear goals, feedback, and growth plans

• Lead feature development from architecture to deployment • Implement systems to monitor application performance • Enforce clean code practices and conduct regular code reviews • Design scalable cloud infrastructure and automate deployment pipelines • Drive team efficiency by adopting new tools and facilitating knowledge-sharing sessions

Role Description We’re looking for a talented Bilingual Enablement Specialist (Contract) who doesn’t shy away from tackling hard problems and interesting subjects like payroll and HR technology. In this role, you’ll create clear, engaging content and enablement resources that empower both our customers and support teams to confidently use Wagepoint. You will report directly to our Customer Engagement and Education Manager. Please note that this is a contract position ending December 31, 2026. What You'll Be Expected To Own - Create and maintain clear, engaging knowledge base articles that help customers successfully navigate Wagepoint’s payroll platform. - Continuously review, revise, and optimize content to improve self-serve support and ensure documentation reflects the latest product updates. - Develop and refine content for AI-powered support tools, including FAQs, knowledge snippets, and training data that improve AI accuracy and the customer experience. - Build and maintain Customer Support enablement resources such as job aids, macros, process documentation, and internal policies. - Collaborate with the Enablement team and subject matter experts to develop training materials and ensure support agents have the resources they need to succeed. - Partner with Product, Customer Support, and Marketing teams to keep knowledge content aligned with product updates and messaging. - Support the creation of multimedia enablement content (videos, GIFs, screenshots, and tutorials) that help customers and agents better understand our products. - Use data and feedback to continuously improve documentation, knowledge base performance, and customer self-serve experiences. Qualifications - Fluent in French and English. - Experience working in Customer Support, Customer Success, or Enablement, ideally in a SaaS environment. - Exceptional writing and documentation skills, with the ability to translate complex topics into simple, helpful content. - Experience creating or maintaining technical documents, such as knowledge base articles, help center documentation, or training materials. - Strong collaboration skills and comfort working with cross-functional teams and subject matter experts. - A customer-first mindset and a passion for creating content that genuinely helps people. - Strong attention to detail and the ability to manage multiple content projects simultaneously. Bonus Points If - You have experience working with payroll systems or payroll-related workflows. - You’ve worked with knowledge base platforms, documentation tools, or learning management systems (LMS). - You have experience creating technical documentation or SaaS product content. - You’re comfortable creating multimedia resources such as product walkthrough videos, GIFs, or interactive tutorials. - You enjoy experimenting with new tools, formats, or AI-powered knowledge solutions to improve customer support. Benefits - Impact: Roll up your sleeves and directly contribute to the growth and success of Wagepoint by shaping our workforce. - Culture: The opportunity to work with the world’s friendliest team, solving interesting problems together with an endless amount of laughter. - Growth: Opportunities for professional development and career advancement - we are always, always learning with a growth-oriented mindset. - Innovation: Work in an environment that encourages creativity and new ideas. - Remote: The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Next Steps If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together. If we believe you’re a good match, someone from our team will reach out to schedule a call. Psssst! Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences. We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that.

Role Description We’re looking for a talented Senior Software Development Engineer who doesn’t shy away from complex engineering problems and wants to drive innovation in payroll and HR tech. You'll play a critical role in designing scalable systems, delivering reliable services, and contributing to architectural decisions across the full stack. You will report directly to the Engineering Manager. What You'll Be Expected To Own - Deliver end-to-end full stack development for features that meet scalability, maintainability, and performance expectations - Architect, deploy, and manage cloud infrastructure using best practices in IaC and DevOps tooling - Monitor service reliability, performance, and availability against SLA standards - Design component-level architecture and ensure alignment with system-wide goals and standards Qualifications - 5+ years of experience in full-stack development (React/Angular, JavaScript, HTML, CSS, C#, .NET Core) - Strong experience in scalable API design, microservices, and server-side architecture - Proven ability to deploy and manage infrastructure on platforms like AWS, Azure, or GCP using Terraform or CloudFormation - Solid understanding of CI/CD, containerization (Docker), and orchestration tools (Kubernetes) - A passion for writing clean, testable code and delivering maintainable systems - Familiarity with service observability tools (e.g., Prometheus, ELK, Grafana) - Strong interpersonal skills to collaborate cross-functionally and mentor others Bonus Points If - You leverage AI-driven tools within your development process to enhance efficiency and accelerate high-quality feature delivery - You understand Domain-Driven Design (DDD) and apply it in complex business environments - You’re proactive about suggesting new technologies or tools to solve business problems - You’ve contributed to high-level architectural design conversations and helped guide technical strategy Benefits - Impact: Roll up your sleeves and directly contribute to the growth and success of Wagepoint by shaping our workforce. - Culture: The opportunity to work with the world’s friendliest team, solving interesting problems together with an endless amount of laughter. - Growth: Opportunities for professional development and career advancement - we are always, always learning with a growth-oriented mindset. - Innovation: Work in an environment that encourages creativity and new ideas. - Remote: The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Next Steps If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together. If we believe you’re a good match, someone from our team will reach out to schedule a call. Psssst! Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that.

• Design and maintain automated test suites : Develop and maintain automated test frameworks for end-to-end, API, and integration testing. • Integrate testing in CI/CD pipelines : Ensure tests are embedded in CI/CD pipelines for fast and reliable feedback. • Ensure test environment readiness : Maintain and monitor test infrastructure for continuous availability. • Analyze and optimize test processes : Identify testing bottlenecks and implement improvements to maximize coverage and efficiency. • Own performance testing : Develop and execute performance tests to ensure scalability and reliability under high transaction volumes.