Wagepoint logo
Wagepoint

Payroll for small business owners who'd rather be doing anything else.

Onboarding Specialist

Onboarding SpecialistCustomer SuccessFull TimeRemoteJuniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

38 days ago

Salary

$48K - $65K / year

Seniority

Junior

High School1 yr expEnglish

Job Description

Onboarding Specialist

Wagepoint

• Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run. • Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements. • Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform. • Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track. • Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools. • Identify pain points and recurring issues in the onboarding journey and recommend improvements to streamline the process and enhance the client experience.

Job Requirements

  • 1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation.
  • Solid understanding of payroll compliance and taxation basics.
  • Willingness to learn and adapt as payroll legislation, internal processes, and product features change.
  • Strong communication skills with the ability to explain payroll concepts clearly.
  • Experience managing KYC/KYB and other compliance documentation.
  • High attention to detail and strong organizational skills.
  • Ability to investigate and resolve onboarding issues independently while knowing when to collaborate or escalate.
  • Comfortable working in a CRM-driven environment (e.g., HubSpot) to track onboarding progress, tasks, and client communication, along with tools like Google Workspace and video conferencing platforms.
  • Collaborative, self-directed, and adaptable in a fast-paced, remote environment.

Benefits

  • Remote: The ability to work from home, forever!
  • Opportunities for professional development and career advancement
  • Work with a supportive and friendly team.

Related Job Pages

More Onboarding Specialist Jobs

DoorDash USA logo

Senior Specialist - Partner Integrations

DoorDash USA

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Full TimeRemoteTeam 10,001

Role Description The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. DoorDash is looking for someone who wants a challenge, likes interfacing with top partners, and is passionate about standardizing & scaling high growth products across our New Verticals business. You will serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. This role will focus on third-party integrations, unlocking new selection and value-added features. You’re excited about this opportunity because… - You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders. - You will identify, resolve, and escalate day-to-day integration-related blockers. - You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement. - You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes. - You will help shape the systems integrations roadmap in collaboration with other product and operations owners. - You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content. Your responsibilities in this role are… - Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds. - Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform. - Communicate effectively with both technical and non-technical stakeholders to provide guidance and support. - Translate complex technical requirements into clear business solutions that align with our partner’s objectives. - Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve. Qualifications - You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations. - You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding. - You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally. - You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders. - You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization. - You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. Benefits - Comprehensive benefits package including a 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits and commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays. - Disability and basic life insurance. - Family-forming assistance and a mental health program. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

United States
$87K - $128K / year
Energeticas Levante logo

Amazon FBA Specialist Europe (Seller Central Private Label)

Energeticas Levante

Somos una empresa dedicada a la comercialización de servicios, tanto de telecomunicaciones como energéticos a público español.

Role Description Busco ESPECIALISTA AMAZON FBA con experiencia REAL en Europa, no perfiles de marketing general ni agencias. El proyecto es un piloto controlado con 1 producto Private Label en Amazon Alemania (DE) y expansión posterior a ES / FR / IT. - Gestión diaria de Amazon Seller Central (EU) - Product research con Helium 10 / Jungle Scout - Selección de proveedores y cálculo de márgenes - Creación y optimización de listings (SEO Amazon) - Lanzamiento y gestión de Amazon PPC - Control de inventario FBA y reposición - Reporte semanal simple (ventas, ACOS, decisiones) Qualifications - Experiencia demostrable en Amazon FBA Europa - Haber lanzado productos Private Label - Uso real de Seller Central - Conocer tarifas FBA, VAT y logística EU - Poder mostrar ejemplos o capturas (sin datos sensibles) Requirements - Experiencia demostrable en Amazon FBA Europa - Haber lanzado productos Private Label - Uso real de Seller Central - Conocer tarifas FBA, VAT y logística EU - Poder mostrar ejemplos o capturas (sin datos sensibles) Benefits - Proyecto estable y a largo plazo - Presupuesto piloto realista - Pago mensual + posibilidad de bonus por resultados - Trabajo 100% remoto Company Description Somos una empresa dedicada a la comercialización de servicios, tanto de telecomunicaciones como energéticos a público español.

Worldwide
Insight logo

Senior Partner Specialist - Canon

Insight

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge. Guiding organizations through complex digital decisions.

Full TimeRemoteTeam 10,001

Senior Partner Specialist - Canon Join the elite team at Insight Enterprises as a Senior Partner Specialist, where you will manage and represent the gross profit goals of Canon. This role offers a dynamic, fast-paced environment focused on collaboration, sales enablement, and partner success. Location: You will have the flexibility to work fully remote from anywhere: Compensation: There is a base of roughly $50K - $60K plus $14K bonus potential. Insight at a Glance • 14,000+ engaged teammates globally • #20 on Fortune’s World’s Best Workplaces™ list • $9.2 billion in revenue • 35+ industry and partner awards in the past year • $1.4M+ total charitable contributions globally in 2023 Insight is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, Insight guides organizations through complex digital decisions to achieve extraordinary results. About the role As a Canon Senior Partner Specialist, you will collaborate closely with sales teams and manufacturing partners to drive growth, manage gross profit goals, and support customer success. You will be responsible for maintaining strong partner relationships, enabling sales teams, and delivering impactful training and solutions. Key responsibilities include: • Collaborating with sales teams and partners on client opportunities, while managing GP goals, sales pipelines, order tracking, and promotions. • Maintaining strong relationships with manufacturer sales teams, product managers, and purchasing teams to ensure effective programs and tools are in place. • Preparing and delivering product and sales training to Insight sales teams and coordinating partner-sponsored events. • Maintaining expertise in manufacturer products, programs, and competitive solutions, and applying this knowledge in trainings, presentations, and events. Be AmbITious This opportunity is not just about what you do today, but where you can go tomorrow. At Insight, your hunger, heart, and harmony are met with continuous opportunities to grow, upskill, and advance your career. What we’re looking for • Bachelor’s degree from a four-year university or 5+ years of related sales experience. • Proficiency in Microsoft tools. • Strong collaboration, communication, and relationship-building skills. • Ability to manage multiple priorities in a fast-paced environment. What you can expect Insight is committed to taking care of you, your family, and your community. You will have access to meaningful benefits, flexibility, and a culture guided by our core values of Hunger, Heart, and Harmony. • Freedom to work from another location—even internationally—for up to 30 consecutive calendar days per year. • Access to 11 thriving and diverse Teammate Resource Groups. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

United States
$50K - $60K / year
Simera logo

Customer Support & Onboarding Specialist ES - Interfell (Remote)

Simera

* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

Full TimeRemoteTeam 11-50

El Customer Support & Onboarding Specialist es responsable de acompañar a los clientes durante su proceso de implementación y adopción de la plataforma, brindando soporte continuo y asegurando una experiencia positiva. Este rol contribuye a la satisfacción del cliente, la retención y el uso efectivo del producto. Responsabilidades - Guiar a nuevos clientes durante el proceso de onboarding - Realizar sesiones de capacitación sobre la plataforma - Acompañar la adopción y uso de funcionalidades - Brindar soporte a consultas y requerimientos de usuarios - Identificar problemas y escalar casos técnicos cuando sea necesario - Monitorear el uso de la plataforma y contactar usuarios proactivamente - Crear y actualizar documentación, FAQs y materiales de capacitación - Recopilar feedback de clientes y reportar oportunidades de mejora - Mantener registros de interacción con clientes - Colaborar con equipos de producto, ventas y customer success - Apoyar la optimización de procesos de soporte y onboarding Requisitos - Experiencia en soporte al cliente, onboarding o customer success - Experiencia trabajando con plataformas SaaS (deseable) - Habilidades de comunicación verbal y escrita - Capacidad para explicar conceptos técnicos de forma sencilla - Manejo de herramientas digitales y software - Orientación al cliente y resolución de problemas - Capacidad de organización y seguimiento Deseable - Experiencia en entornos B2B - Experiencia creando material de capacitación - Familiaridad con herramientas de colaboración remota - Conocimiento básico de análisis de uso o métricas de producto - Portugués intermedio (plus) Habilidades blandas - Proactividad - Empatía con el cliente - Comunicación efectiva - Resolución de problemas - Autogestión - Trabajo en equipo - Orientación a resultados - Adaptabilidad *Al postularte a esta posición, crearemos tu Simera Professional Key (SPK) — una clave única que te ayuda a conectarte con empleadores, destacar y asegurar la oportunidad adecuada. ✨

Colombia