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See well. Be well.®
Associate Supervisor, Development Program
Location
United States
Posted
13 days ago
Salary
$58.7K - $108.1K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Associate Supervisor, Development Program
VSP Vision Care
Role Description Supervise, evaluate and develop Customer Service/Claims staff in support of customer satisfaction goals for all publics. Contribute to the achievement of division and corporate action plans. - Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc. - Monitor work of unit personnel ensuring consistent, accurate and timely processing to ensure departments standards are met for assigned business functions/channels of service, assigns resources appropriately to ensure balanced support in all channels. - Develop, maintain and monitor unit standards, processes and procedures to ensure efficient, accurate and measurable processing. - Assure effective communications are maintained within the Unit and externally; ensure that staff is aware of division and corporate goals and objectives and their role/contribution in achieving them. - Be alert to customer trends and potential problems developing that negatively impact service; elevate issues as appropriate; recommend and implement procedural and system changes to deliver quality service to internal and external customers. - Act as a subject matter expert for call handling processes and procedures. - Assist in the development of unit budget, monitor expenses to ensure costs are within established levels; seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers. - Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues, and escalated customer inquiries. - Partner internally with various business areas to build effective relationships. Qualifications - Bachelor’s degree in related field or equivalent experience. - Minimum of 2 years of leadership experience in a business-related environment. - Ability to communicate to all levels of the company. - Strong organizational and project management skills. - Excellent verbal and written communication skills. - Proficient with spreadsheet and word processing applications. - Ability to work with a variety of system applications. - General knowledge of call center technology and servicing channels is desired, but not required. - Ability to analyze work processes and make recommendations to improve department efficiency. - Ability to regularly exercise discretion and independent judgment in the performance of job duties. - Support VSP’s learning culture; embrace and commit to ongoing learning and self-development expectations. - Ability to easily incorporate change and effectively manage change. Requirements - #LI-VISIONCARE Benefits - Compensation range for the role is listed below. - Applicable salary ranges may differ across markets. - Actual pay will be determined based on experience and other job-related factors permitted by law. - As a part of the compensation package, this role may include eligible bonuses and commissions. - Salary Ranges: $58,656.00 - $108,078.00 Company Description VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. - We maintain a drug-free workplace and perform pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. - Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. - VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.
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