Role Description Your role is essential to our growth, providing support for the business through delivery of development and training. You will have an integral role, ensuring the company breeds competence of correct process and procedure. Below is an overview of your day-to-day duties: - Work within either the self-employed or employed division - Liaise with the relevant management to carry out and fully understand the Development Needs Analysis of each team - Responsible for the design, development and delivery of training programmes within Just Mortgages - Facilitate and improve colleague performance in both sales and customer experience - Develop training programmes demonstrating a true blended learning approach - Evaluate their progress and react to any shortfalls in performance - Design, develop and deliver Training Programmes to meet with all aspects of procedural compliance and legislative requirements - Develop and maintain training manuals and documentation ensuring they reflect current company policy and legislative requirements - Keep up to date with best practice and recommend implementation within the company where appropriate - Participate in and co-ordinate special projects as requested - Provide feedback on trainees’ abilities and their progress - Utilise our LMS to produce engaging and relevant training events Qualifications - Minimum of 2 years in a similar role - Full CeMAP Qualification is beneficial; if unqualified, must be willing to undergo CeMAP training upon employment - An understanding of the latest methods of digital learning would be advantageous but not essential Requirements - You will be a 'get things done' kind of person - Strong and confident in your manner, working well under pressure and demonstrating a can-do attitude - Employ a systematic and structured approach to achieve goals - Team-focused attitude, eager to support the team to achieve its full potential - Evidence of possessing the ability to inspire, lead and influence - Well-developed analytical skills to conduct a thorough Training Needs Analysis - Ability to implement actions and development plans required to improve performance - Proven use of evaluating results at all developmental stages - Excellent communication abilities, both in writing and verbally - Ability to monitor, evaluate and develop others - Ability to build relationships within a multi-department organisation Benefits - Basic Salary of £35,000 per year - Complete on target earnings of £40,000 per year - Company Car or Car Allowance - Bonus Structure - Remote Working - Laptop - Mobile Phone - 25 days holiday (excluding statutory) - Initial and on-going training and development - Incentives and rewards Company Description Passionate people are everywhere at Just Mortgages. This passion sparked the growth of Just Mortgages to almost every major town in the country. Working at Just Mortgages is all about the journey - both the customer's and yours - but we need great people to help us do this. Now, we are growing again, with our Training Department searching for new talent, just like you.

Role Description Under the direction of the Communications Center Manager, the Information and Referral Clerk answers incoming calls to the communication center for either appointments (schedules/reschedules/cancels/transfers) or health center messages (documents/routes/transfers/provides information) from patients/clients/caregivers to assure accurate and timely communications in a culturally sensitive and highly professional manner. Reports To: Directly to a Communications Center Manager and indirectly to the Associate Administrator for the Communications Center. Qualifications - High school diploma or General Education Development (GED) certificate. - Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems. - Must be able to manage a high volume of calls of at least 90 or more calls per day with a high level of proficiency. - Fluency in English (Speak, read and write). - Fluency in Spanish (speak, translate, read and write) required. - Sensitivity to the different cultures represented among patients, callers and staff. - Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles. - Displays qualities of dependability and reliability, be willing to accept a variety of tasks and be able to comprehend quickly and follow directions accurately. - Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job). - Must be willing and able to work a varied and flexible schedule to accommodate the needs of NEVHC and its patients. - Typing speed of 40 wpm. - This job can be performed remotely with a Telecommute Agreement between supervisor and employee as long as employee meets all other job requirements and has a satisfactory evaluation on file. Company Description Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Role Description As a Care Advisor, Care Concierge, you will be responsible for assisting benefit recipients with navigation of the product platform, recommendations for service offerings, and supporting the completion of orders on behalf of the member. This team utilizes the results of assessments, screenings, and their knowledge of community-based resources to help clients achieve their care journey goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning, organizing, and executing their benefits. Shift: Monday-Friday 2:30 PM–11:00 PM EST Supervisory Responsibilities - None Duties/Responsibilities - Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities. - Make outbound calls to follow up with members. - Help members and families develop their capacity of and access to resources including but not limited to: - Homecare - Meals - Transportation - Errands - Home Modification - Pest Control - Social Support Services - Participate in the coordination and scheduling of services. - Other duties as assigned/necessary. Performance Metrics - Call Metrics: - Inbound calls - 30 second average for speed of Answer - Quality Assurance of at least 80% - After Call Work Time - NPS Survey Average: Maintain an average score on member satisfaction surveys, reflecting exceptional service delivery and positive interactions with members. - Attendance Adherence: Adherence to scheduled shifts and breaks, low occurrences of unplanned absences or tardiness, ensuring consistent availability to assist members. - Testimonial Submissions: Obtain member testimonial submissions from satisfied members, showcasing exceptional service delivery and positive outcomes achieved through member support efforts. Qualifications - Passionate about improving health outcomes through home and community-based services. - Computer proficiency and knowledge of clerical functions. - Interpersonal and telephonic communication skills. - Excellent written/verbal communication skills. - Proven experience answering inbound calls. - Ability to work with multi-disciplinary teams. - Excellent time-management and organizational skills. - You thrive in working in a fast-paced start-up environment. - Change doesn’t scare you, in fact, it does the opposite -- it fuels you! - Must be 18 years of age or older. Education and Experience - High School Diploma preferred. - Experience in Public/Community Health, or related field preferred. - Experience in one or more of the following areas: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work. Physical Requirements - Ability to remain at your designated workstation for the duration of the workday. - Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. - The ability to observe details at close range (typically on a computer screen). Benefits - This position offers the flexibility of remote work at approved locations within the United States. - Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. - Enjoy the convenience and comfort of working remotely while contributing to our team's success. Company Description The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit our careers page to view all current job openings.

• Supervise and lead the team in Call Center operations, ensuring the delivery of results • Work closely with the manager, management and clients of the operation • Monitor and track operational KPIs, taking action on deviations • Analyze, update and ensure the reliability of operational reports • Propose and implement improvements and new processes • Manage work schedules according to the needs of the operation • Perform the closing and monitoring of timesheets • Provide structured feedback and track the team's progress • Manage and develop employees, promoting engagement and performance • Consolidate and present results for validation/approval • Support other routines and tasks inherent to the leadership role