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The UK’s only genuine, multiservice utility provider trusted by over 800,000 customers across the UK.
Engineering Manager – Customer Lifecycle
Location
United Kingdom
Posted
16 days ago
Salary
0
Seniority
Senior
Job Description
Engineering Manager – Customer Lifecycle
Utility Warehouse
• Technical Strategy: Taking responsibility for technical decisions and ensuring they align with company strategy. • Planning & Delivery: Working with Product Managers to set OKRs and co-leading annual and quarterly planning. • Operational Oversight: Leading metrics reviews and ensuring organisation-wide on-call coverage. • Risk Management: Identifying risks and blockers early and working with stakeholders to mitigate them. • People Development: Onboarding, training, and coaching reports, while participating in performance calibration and promotion reviews. • Performance Tracking: Measuring team performance and communicating progress against KPIs and milestones. • Financial Diligence: Ensuring team expenditures (both OpEx and CapEx) remain in line with budgets.
Job Requirements
- Managing a team of engineers within a professional environment.
- Hands-on experience with gRPC, GraphQL, Postgres, and Kafka, experience in Go is preferred but not essential.
- Hands-on experience with React, TypeScript, React Native.
- Proficiency with Docker, Kubernetes, and Terraform.
- Experience with CI/CD tooling, specifically GitHub Actions and ArgoCD, as well as cloud workflows.
- A strong understanding of engineering practices and the ability to drive operational excellence.
- Experience identifying practices for security and SLOs.
Benefits
- Flexible working arrangements
- Professional development opportunities
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