USALCO

• Drive outbound prospecting into municipal water and wastewater utilities and industrial accounts. • Execute high-volume, high-quality outbound prospecting via cold calls, email, and LinkedIn. • Build and run multi-touch cadences in Salesloft. • Research and enrich target accounts using ZoomInfo. • Qualify prospects against defined criteria and book qualified discovery meetings. • Translate account research into tailored outreach and talk tracks. • Support conference and event preparation to increase booth traffic and prospect engagement. • Maintain accurate, up-to-date records of activity and contacts in Salesforce. • Report on activity volume and qualified meetings booked. • Collaborate with Water Treatment Specialists to refine target account tiers and messaging.

• Own the Decision Blue digital platform roadmap • Own the digital product backlog and prioritization process • Write and manage epics, features, and user stories • Lead sprint planning and Decision Blue release cycles • Define acceptance criteria and digital release requirements • Conduct customer interviews and market research • Validate Decision Blue market fit and customer value assumptions • Identify emerging market needs • Partner closely with Engineering, Services, Marketing, and Commercial teams

• Build and lead the customer delivery organization that turns Decision Blue® into a scalable, outcome-driven service model. • Responsible for customer implementation, onboarding, adoption, managed services, and measurable customer outcomes. • Design and lead onboarding programs, including implementation planning, stakeholder alignment, user training, and go-live readiness. • Establish customer health monitoring programs that track adoption and engagement. • Develop scalable support capabilities that balance service and practical expertise. • Create implementation standards, service quality controls, and delivery governance. • Build and lead customer success, implementation, support, and services delivery teams.

Role Description The AI Platform Engineer is responsible for designing, building, and operationalizing the organization's AI platform capabilities across cloud infrastructure, enterprise systems, and customer-facing digital platforms. This role serves as a technical leader within the IT organization and partners closely with Digital Development, Enterprise Systems, Operations, and business stakeholders to create scalable, secure, and reusable AI-enabled platform services that enhance both internal operations and external digital user experiences. A core function of this role is establishing and evolving the organization's AI Service Layer and supporting platform architecture including: - AI orchestration services - Reusable APIs - Customer-specific deployment models - Scalable cloud-native platform services This role bridges AI engineering, cloud architecture, SaaS platform engineering, DevOps collaboration, and enterprise data enablement to ensure AI capabilities can be consistently deployed, integrated, governed, and scaled across both enterprise operations and customer-facing digital platform experiences. Responsibilities - AI Platform Architecture & Engineering: - Design, develop, and maintain reusable AI platform services and infrastructure components that support enterprise AI initiatives and customer-facing digital platforms, including AI APIs, orchestration services, retrieval-augmented generation (RAG) pipelines, prompt management, vector search capabilities, model integration frameworks, and reusable backend AI services. - Digital Platform AI Enablement: - Design and implement AI capabilities that enhance customer-facing digital platforms and SaaS applications, including intelligent workflows, conversational interfaces, recommendation systems, predictive insights, automation services, and AI-assisted user experiences. - Partner closely with frontend, backend, and UX teams to ensure AI capabilities are seamlessly integrated into unified digital platform experiences. - AI Service Layer Development: - Build and maintain a centralized AI Service Layer that standardizes how enterprise systems, digital platforms, and SaaS applications consume AI capabilities, ensuring reusable patterns for model access, prompt orchestration, logging, security, governance, and scalable AI integration across customer-facing and internal solutions. - Enterprise Data & AI Enablement: - Partner closely with Data Integrations Engineering and Enterprise Systems teams to ensure enterprise data assets are accessible, structured, secure, normalized, and optimized for AI and analytics workloads across both internal and customer-facing systems. - SaaS Platform Architecture & Deployment Support: - Support scalable multi-tenant and customer-specific SaaS deployment models, including customer environment provisioning standards, AI service deployment architecture, database isolation strategies, deployment automation, and platform scalability best practices. - Technical Leadership & Cross-Functional Collaboration: - Collaborate closely with DevOps, Backend Engineering, Data Integrations, Enterprise Systems, Frontend Development, and UI/UX teams to define scalable AI integration standards, reusable AI-enabled development patterns, and AI platform best practices across the organization. - Partner with business departments including Operations, Sales, R&D, and other functional teams to identify opportunities for AI-enabled process improvement, intelligent automation, predictive insights, and enhanced digital platform capabilities that align with organizational objectives and operational needs. Qualifications - Bachelor's degree in Computer Science, Software Engineering, Artificial Intelligence, Data Engineering, or related field. - 5+ years of experience in AI engineering, machine learning engineering, AI platform development, or related technical roles. - Demonstrated experience building and deploying AI-enabled applications, AI services, or customer-facing AI capabilities in production environments. - Strong proficiency in Python, SQL, REST APIs, and AI service development. - Experience designing and deploying AI/ML services using Azure, Anthropic, vector databases, or related AI tooling. - Experience integrating AI capabilities into customer-facing web applications, SaaS products, or digital platform experiences. - Familiarity with scalable SaaS application architectures, API integration patterns, and AI orchestration workflows. - Familiarity with relational databases, secure data access concepts, and customer-aware data architectures. - Strong analytical, systems-thinking, and problem-solving capabilities. - Ability to clearly communicate technical concepts and AI solution designs to both technical and non-technical stakeholders. - Ability to work independently and collaboratively within cross-functional teams including Backend Engineering, Frontend Development, DevOps, Data Integrations, and UI/UX. - Willingness to travel occasionally (approximately 10%). Preferred - Master's degree in Computer Science, Artificial Intelligence, Data Engineering, or related field. - Experience building enterprise AI service layers, AI orchestration platforms, or reusable AI-enabled application services. - Experience integrating AI capabilities into customer-facing SaaS applications or digital platform experiences. - Experience with Azure AI Services, Azure Functions, Azure SQL, Azure Data Factory, Event Grid, Service Bus, or related Azure platform services. - Experience working within scalable SaaS application environments and customer-aware deployment models. - Experience with observability, monitoring, logging, and operational support for AI-enabled services. - Experience implementing secure AI governance, model access controls, and operational AI best practices. - Experience mentoring engineers or providing technical leadership across cross-functional development teams. - Relevant Azure, AI, or cloud-related certifications. Company Description USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, USALCO does not offer employment visa sponsorships upon hire or in the future.