Senior Customer Success
Location
Arizona
Posted
3 days ago
Salary
$72K - $102.7K / year
Seniority
Senior
Job Description
Senior Customer Success
UPS
• Guide clients through the onboarding process, ensuring a smooth and positive experience. • Collaborate with cross-functional teams to ensure the successful implementation of our solutions. • Establish and maintain strong relationships with key stakeholders. • Conduct regular check-ins to understand clients' evolving needs and challenges. • Develop and implement strategies to increase customer retention rates. • Proactively address potential issues and resolve customer concerns promptly. • Identify opportunities to upsell additional products or services based on client needs. • Collaborate with the sales team to explore cross-selling possibilities. • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies. • Collect and analyze customer feedback to identify areas for improvement.
Job Requirements
- Proven experience in customer success or account management, preferably in a B2B environment.
- Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
- Excellent interpersonal and communication skills.
- Proactive problem-solving ability and a customer-centric mindset.
- Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook.
- Global engagement and management experience preferred, with the ability to effectively navigate time zone differences and cultural nuances across internal and external stakeholders.
- Customer-facing experience preferred, with strong communication and relationship-building skills.
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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