Senior SOX Manager – IT Location: United States - Remote We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We are looking for a highly skilled and detail-oriented Senior SOX Manager – IT, to lead and manage the execution of our IT General Controls (ITGC) and IT Automated Controls (ITAC) compliance activities as part of the company's SOX program. In this role, you will ensure the company's IT control environment supports an efficient and effective internal control framework to comply with Section 404 of the Sarbanes-Oxley Act (SOX). This is a leadership role ideal for an experienced IT compliance professional who thrives in a fast-paced, highly collaborative engineering environment. This is not a traditional audit role. It requires genuine curiosity about how engineering teams build and operate, and the ability to translate between two very different worlds. You are equally comfortable in a compliance conversation and an engineering standup — someone who can earn the trust of both auditors and engineers, challenge outdated control assumptions, and drive toward a more efficient and sustainable SOX program. About the Team: You will be part of the broader SOX Compliance and Controls team and work alongside professionals from accounting, finance, and IT, as well as external auditors. This collaborative and innovative team is focused on building a resilient compliance program to address operational, financial, and system-level risks while maintaining high standards for internal controls and governance. About the Job As the Senior SOX Manager – IT, you will own all IT related controls processes, including defining and optimizing IT controls over financial reporting (ICFR). You will take charge of maintaining compliance while proactively identifying risks and partnering with IT stakeholders to strengthen the control environment. Your contributions will directly impact the reliability of financial data and the compliance posture of the company. A defining feature of this role is close day-to-day partnership with Engineering- an aligned associate embedded within Engineering teams. You will work alongside this embedded team — leveraging their systems knowledge and Engineering relationships to design controls that are rigorous, right-sized, and operationally sustainable. You bring the compliance expertise; they bring the Engineering context. Together you bridge the gap between audit requirements and engineering reality. Key Responsibilities include: - IT Controls Ownership: - Lead the IT controls component of the SOX program, including managing the identification and evaluation of IT processes and risks. - Design and assess IT controls to support ICFR, such as access management, change management, and IT operations controls. - SOX Compliance: - Ensure IT controls comply with SOX requirements while staying aligned with COSO and PCAOB standards. - Work with IT and finance stakeholders to resolve control deficiencies and drive remediation efforts in a timely and efficient manner. - Collaboration with IT and Audit Partners: - Partner with IT teams to implement, document, and maintain effective IT controls. - Collaborate with internal and external auditors to coordinate audit schedules, provide evidence, and address IT audit findings. - Risk Management and Process Improvement: - Perform periodic risk assessments related to IT processes and evaluate the impacts of system implementations or changes on the control environment. - Identify opportunities to automate IT controls and improve process efficiency. - Testing and Reporting: - Oversee testing efforts for IT controls and collaborate on reporting outcomes to SOX leadership, executive management, and the Audit Committee. - Provide recommendations to address identified issues and ensure robust controls are in place. - Influence and Partnership: - Operate as a subject matter expert and trusted compliance partner to Engineering-aligned associates, providing SOX guidance and coaching without direct management authority. - Influence without authority — driving alignment, building trust, and moving the program forward across teams that do not report to you. - Bring structure and rigor to a complex, cross-functional program — maintaining clear plans, owners, and timelines across Engineering, Finance, and external audit partners. About You Minimum Qualifications - Bachelor's degree in Information Technology, Accounting, or a related field; relevant certifications such as CISA, CISSP, or CPA preferred. - 10+ years of experience in IT audit, SOX compliance, or risk management with a focus on IT controls, preferably in a publicly traded company or Big Four public accounting firm. - Demonstrated expertise in identifying, designing, and testing IT controls to support compliance standards. - Deep knowledge of SOX 404, COSO framework, COBIT principles, IT security, and risk management practices. - Hands-on experience with IT controls domains including access management, change management, and disaster recovery. - Proven ability to earn the trust of engineering teams and communicate technical risks and control concepts in plain language — to engineers, senior executives, and audit committees alike. - Experience working in or alongside high-velocity engineering organizations at a technology company. Preferred Qualifications - Advanced degree (MBA, MIS, or equivalent) is a plus. - Experience managing IT SOX efforts for ERP systems such as Oracle, SAP, or Workday. - Familiarity with cloud-based environments (AWS, Azure, GCP) and related control implications. - Prior experience in an embedded or liaison role between compliance and engineering functions. - Strong project management and organizational skills with a results-oriented approach. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US-based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $185,000 - $195,500 USD WA $177,000 - $187,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $170,000 - $179,500 USD All other states $155,000 - $163,500 USD

• Manage and prioritize the architecture backlog • Support monitoring of initiatives such as the Data Map • Organize requests, epics and deliverables with technical teams • Serve as the connection point between architecture, data and the business • Track deadlines, dependencies and risks • Ensure clarity in documentation and in the evolution of requests

• Own the end‑to‑end quoting and pricing strategy, ensuring alignment with divisional and enterprise financial objectives. • Translate company and divisional strategy into executable pricing frameworks, cost models, and quoting policies. • Serve as a strategic advisor to senior leadership, providing insights on pricing competitiveness, margin performance, capacity constraints, and growth opportunities. • Lead the quoting function as a center of excellence, establishing standards, governance, and best practices. • Drive long‑range planning for quoting capabilities, tools, and organizational structure. • Lead and develop a high‑performing quoting organization through multi‑layer leadership, succession planning, and talent optimization. • Set clear performance expectations tied to business outcomes, accuracy, timeliness, and profitability. • Build leadership capability within the team through coaching, mentoring, and targeted development plans. • Partner with HR on workforce planning, hiring strategy, performance management, and corrective actions. • Foster a culture of accountability, continuous improvement, and cross‑functional collaboration. • Develop and oversee pricing strategies that balance market competitiveness with sustainable margin and cost containment. • Ensure cost estimation methodologies accurately reflect materials, labor, overhead, and operational complexity. • Monitor and manage quoting performance against KPIs including turnaround time, win rate, margin health, and forecast accuracy. • Identify financial risks and opportunities within the quoting process and implement mitigation or optimization strategies. • Maintain strong financial discipline while supporting revenue growth initiatives. • Direct day‑to‑day operations of the quoting function with accountability for efficiency, quality, and customer responsiveness. • Lead large‑scale process improvement initiatives, including system enhancements, automation, and workflow optimization. • Ensure compliance with regulatory, quality, and organizational standards across all quoting activities. • Establish strong communication cadences across functions to ensure alignment, issue escalation, and rapid decision‑making. • Champion change management and adoption for new tools, processes, and organizational initiatives. • Partner with Sales, Engineering, Operations, Finance, Marketing, and Procurement to deliver accurate, executable, and competitive quotes. • Act as a senior escalation point for complex, high‑value, or high‑risk quotations. • Maintain strong internal and external customer relationships through credibility, transparency, and responsiveness. • Ensure quoting strategies account for market trends, capacity considerations, and customer expectations.

Role Description The Customer Advocacy Manager is responsible for executing and scaling UKG’s customer reference and referral programs in support of revenue growth. This role goes beyond fulfilling reference requests. You will proactively manage advocacy pools, match the right customers to the right opportunities, and operationalize referral triggers that generate pipeline. You are a key operator in turning customer advocacy into deal acceleration and referral-driven growth. You will report to the Director of Customer Marketing and work closely with Sales, Customer Experience, and Marketing to activate customer-led growth programs. Core Responsibilities - Reference Program Execution & Deal Support - Fulfill and manage customer reference requests aligned to active sales opportunities. - Proactively match customer advocates to priority deals based on segment, product, and use case. - Partner with Sales and BDR teams to ensure references are deployed effectively in the deal cycle. - Prioritize reference requests based on revenue impact, focusing on high-value opportunities rather than request volume. - Track reference usage and impact on deal progression, win rates, and sales cycle. - Advocacy Pool Development & Management - Build and maintain segmented pools of customer advocates across: - Enterprise - Mid-Market / SMB - Product Innovation areas - Continuously recruit new advocates in partnership with Customer Success, Customer Experience, and Sales. - Proactively identify recruitable advocates based on lifecycle triggers, product usage, and prioritized across key ICPs. - Ensure customer advocate readiness, responsiveness, and positive experience. - Match advocates to appropriate revenue-driving content and event opportunities. - Maintain clean, structured data on customer profiles, use cases, and permissions. - Referral Program Execution - Execute referral and customer evidence marketing programs designed to generate qualified pipeline. - Activate referral and review requests at key lifecycle moments (e.g., post-go-live, high NPS, milestone events). - Partner with Customer Experience to identify and act on referral and external review triggers. - Prioritize referral efforts toward high-probability, high-value opportunities that drive pipeline impact. - Manage referral intake, routing, and follow-up with Sales. - Track referral performance, including pipeline contribution and conversion. - Program Operations & Optimization - Maintain and improve workflows for reference matching, request intake, and fulfillment. - Partner with Marketing Operations to ensure accurate tracking of: - Reference usage - Referral pipeline - Program performance - Identify opportunities to improve speed, quality, and scalability of programs. - Support the development of self-service tools for Sales access to customer evidence. - Cross-Functional Partnership - Work closely with Sales & BDRs to support deal needs and expansion plays. - Customer Experience and Customer Success to identify advocacy and referral opportunities. - Marketing to align advocacy with campaign priorities. - Ensure programs are aligned to business priorities and high-value opportunities. Success Measures - Reference Fulfillment Effectiveness (speed, quality, and deal alignment). - Win Rate Influence on Deals Using References. - Deal velocity acceleration. - Sales Cycle Impact from Reference Deployment. - Growth and Utilization of Advocacy Pools. - Referral Pipeline Generated and Conversion Rate. - Adoption of Reference & Referral Programs by Sales and BDR Teams. - Revenue growth tied to advocacy activity and customer participation. Qualifications - 4–7 years of experience in customer marketing, advocacy, lifecycle, or related B2B marketing roles. - Ability to build strong relationships with customers and create win-win opportunities for all (internal and external) stakeholders involved. - Experience supporting Sales teams and understanding deal cycles. Preferred Qualifications - Strong program management and operational execution skills. - Ability to manage multiple priorities in a fast-paced, revenue-driven environment. - Data-oriented mindset with experience tracking and improving program performance. - Strong communication and stakeholder management skills. Benefits - The pay range for this position is $80,000 to $116,000. - Employees may be eligible to participate in a performance-based bonus plan. - Employees may receive restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits . Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .