United Data Technologies

Role Description UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services. This is a full-time remote position; however, you must reside in one of the following states: FL, GA, NC, SC, OK, TN, TX, MO, PA, VA. The LCS Delivery Coordinator (LDC) bridges day-to-day tactical account operations and delivery coordination support. This role manages the operational execution of assigned accounts — including work orders, customer communication, and logistics coordination — while also supporting Lifecycle Delivery Managers (LDM) with onboarding readiness, milestone tracking, and cross-functional follow-through. This role is ideal for someone who is organized, customer-oriented, and ready to grow into greater delivery ownership over time. Responsibilities - Create, manage, and track work orders, ensuring accuracy of all required details in the system of record (ConnectWise, Odoo, OMS, ATMS, or equivalent). - Report and document any system-related issues encountered during account operations and create tickets for the appropriate departments to ensure proper documentation and timely resolution. - Serve as the day-to-day contact for operational and status-related customer communication, providing proactive updates on order status, timelines, and next steps. - Escalate risks, customer concerns, and decision points to ensure appropriate alignment and ownership. - Partner with appropriate internal teams to proactively communicate with customers regarding RMAs, including coordination of shipping, parts tracking, and return logistics, while ensuring accurate documentation and alignment with internal operations teams. - Monitor service progress and flag delays, risks, or gaps before they impact customers. - Partner with LDMs to track delivery milestones, action items, and dependencies across assigned accounts. - Support new customer and program onboarding by gathering requirements, tracking readiness, and following up on open items. - Document meeting notes, action items, and next steps for tactical and operational calls, ensuring consistent follow-through across internal teams and customer stakeholders. - Maintain delivery trackers and reporting tools to provide visibility into account status, risks, and progress. - Reinforce accountability across stakeholders by tracking timelines, ownership, and next steps throughout the delivery lifecycle. - Follow established LCS delivery processes and contribute to documentation and standardization efforts. - Identify recurring coordination gaps or workflow inefficiencies and recommend improvements to leadership. - Provide feedback based on execution experience to support continuous improvement of delivery models, tools, and processes. Qualifications - 0–3 years of experience in customer service, order management, operations coordination, or service delivery support. - Strong attention to detail and accuracy in data entry and transactional processing. - Clear written and verbal communication skills with a customer-first mindset. - Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment. - Ability to track details, manage tasks, and ensure consistent follow-through. - Experience with CRM, ERP, or service management tools preferred. - Proficiency in Microsoft Office (Word, Excel, Outlook). - Associate or bachelor’s degree, or equivalent professional experience preferred. Benefits - Competitive compensation package based on performance. - Medical, dental, vision, life and disability coverage as of the 1st of the month. - Health savings accounts and flexible savings accounts. - 401(k) plan with company match. - 7 annual holidays and unlimited paid time off. Company Description Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

Role Description The Proposal Manager will be responsible for managing the end-to-end proposal development process for IT projects. This role requires a strategic thinker with excellent project management skills, a keen eye for detail, and the ability to collaborate effectively with cross-functional teams. The ideal candidate will have a strong background in IT and a proven track record of successfully managing complex proposals. Proficient in MS Office applications, with particular expertise in MS Word and MS Teams, as well as PDF editing tools. Demonstrated ability to utilize AI tools responsibly and in accordance with ethical standards. Demonstrated experience managing public sector bidding processes, with a strong focus on K-12 education and the E-Rate program. Proven ability to ensure compliance with relevant regulations and guidelines. These technical skills are highly valued and essential for success in this role. - Lead the proposal development process from initial request to final submission, ensuring timely and high-quality deliverables. - Collaborate with sales, technical, and project management teams to gather necessary information and develop compelling proposals. - Analyze RFPs (Request for Proposals) and RFIs (Request for Information) to understand client requirements and develop tailored responses. - Create and maintain proposal templates, ensuring consistency and compliance with company standards. - Develop and manage proposal schedules, coordinating with internal stakeholders to meet deadlines. - Write, edit, and review proposal content, ensuring clarity, accuracy, and alignment with client needs. - Conduct proposal reviews and incorporate feedback from stakeholders to improve proposal quality. - Maintain a repository of proposal content and best practices for future use. - Monitor industry trends and competitor activities to enhance proposal strategies. - Provide training and guidance to team members on proposal development processes and best practices. Qualifications - Bachelor’s degree in information technology, Business Administration, or a related field. - Minimum of 5 years of experience in proposal management, preferably in the IT industry. - Strong understanding of IT solutions, services, and industry trends. - Excellent project management skills with the ability to manage multiple proposals simultaneously. - Exceptional writing, editing, and proofreading skills. - Proficiency in Microsoft Office Suite and proposal management software. - Strong analytical and problem-solving abilities. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Detail-oriented with a focus on quality and accuracy. Requirements - APMP (Association of Proposal Management Professionals) certification. - Experience with government and commercial proposals. - Knowledge of proposal automation tools and D365 CRM Application. - Software: Kofax PDF. - Familiarity with IT Managed Services and Cybersecurity. Benefits - Join us and be part of an inclusive, energizing, and collaborative environment. - UDT is an Equal Opportunity Employer who is committed to workforce diversity. - Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. - Employment is contingent upon successful completion of background and pre-employment drug screen. - UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

Role Description This position is remote, but candidate must live in one of the following states: AK, NC, SC, GA, FL, MO, VA, OK, TX, TN. - Overseeing the customer’s experience from onboarding to ongoing support. - Acting as liaison between the customer and the company. - Addressing customer inquiries and resolving issues timely and professionally. - Monitor and track delivery on parts necessary for completion of service requests. - Ensuring the product is processed and shipped timely to meet customer expectations. - Monitoring customer satisfaction and success metrics. - Building and maintaining strong relationships with clients. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. - Properly coordinate and schedule completion of work based on parts delivery. Qualifications - 4 years’ experience in Customer Service Role. Requirements - Excellent verbal/written customer service skills. - Ability to multi-task and prioritize efforts. - High-Energy professional who is detail oriented and able to work well under pressure. - Must be able to work with MS Office (Word / Excel). - Data entry skills. - Ability to work independently. - 2-year college degree or equivalent. Benefits - Competitive compensation package based on performance. - Medical, dental, vision, life and disability coverage as of the 1st of the month. - Health savings accounts and flexible savings accounts. - 401(k) plan with company match. - 7 annual holidays and flexible time off options.

Role Description We are looking for a Principal Network Engineer who thrives on solving complex routing problems and designing resilient network architectures. This is a hands-on engineering role where you will work on challenging real-world networks, lead advanced troubleshooting efforts, and help shape the technical direction of our infrastructure. You will be part of a highly collaborative engineering team responsible for building and supporting networks that serve a growing customer base. This role offers the opportunity to work deeply with BGP driven WAN architectures, Fortinet and Cisco platforms, and multi-site routing environments while mentoring other engineers and influencing engineering standards across the organization. If you enjoy digging into routing tables, analyzing packet flows, and solving problems others cannot, this role will give you the space and autonomy to do that work. We are also big believers in teamwork and shared support, so you will be working alongside other engineers who collaborate closely, help each other solve tough problems, and take collective ownership of the network. What Makes This Role Different - Review and guide major network architecture decisions - Lead troubleshooting during critical outages - Establish engineering standards and best practices - Mentor engineers and help grow the team’s technical depth - Influence technical strategy and vendor platform decisions Your expertise will directly impact how our network evolves as we continue to scale, supporting the connectivity that enables K-12 schools to deliver education to students every day. Responsibilities - Design and implement complex Layer 3 network architectures - Engineer and troubleshoot BGP based WAN and multi-site routing environments - Perform advanced configuration and troubleshooting using CLI on Fortinet FortiGate and Cisco platforms - Architect routing strategies involving: - Route redistribution - Route filtering and prefix lists - AS path prepending and local preference - BGP communities and traffic engineering - ECMP and multipath routing - Diagnose protocol and packet level issues using CLI tools including routing analysis, debugs, and packet captures - Design high availability network architectures that maintain service continuity - Troubleshoot traffic flow issues involving routing and firewall policy interactions - Lead technical response during high severity incidents - Produce clear documentation and network diagrams to support engineering operations - Mentor engineers and help elevate the overall technical capabilities of the team Qualifications - 7+ years hands-on routing experience - Deep understanding of BGP (iBGP, eBGP, route reflectors, filtering, path selection) - General understanding of OSPF - Strong grasp of routing theory (not just configuration memorization) - Ability to read and interpret routing tables and protocol states quickly - CLI Mastery (Mandatory) - Advanced CLI configuration and troubleshooting on Fortinet FortiGate platforms - Ability to perform live troubleshooting in production environments via CLI - Deep knowledge of TCP/IP - Strong subnetting and summarization skills - VLANs, trunking, and STP fundamentals - NAT and policy-based routing - VPN technologies (IPSec preferred) Preferred Qualifications - Fortinet NSE 4/5/7 or equivalent experience - Experience with multi-ISP failover designs - Experience serving K-12, government, or MSP environments Benefits - Competitive compensation package based on performance - Medical, dental, vision, life and disability coverage as of the 1st of the month - Health savings accounts - Flexible savings accounts - 401(k) plan with company match - 7 annual holidays and flexible time off options

Role Description This position is remote, but candidate must live in one of the following states: - AK - NC - SC - GA - FL - MO - VA - OK - TX - TN Customer Service Representative - Overseeing the customer’s experience from onboarding to ongoing support. - Acting as liaison between the customer and the company. - Addressing customer inquiries and resolving issues timely and professionally. - Monitor and track delivery on parts necessary for completion of service requests. - Ensuring the product is processed and shipped timely to meet customer expectations. - Monitoring customer satisfaction and success metrics. - Building and maintaining strong relationships with clients. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. - Properly coordinate and schedule completion of work based on parts delivery. Qualifications - 4 years’ experience in Customer Service Role. Requirements - Excellent verbal/written customer service skills. - Ability to multi-task and prioritize efforts. - High-Energy professional who is detail oriented and able to work well under pressure. - Must be able to work with MS Office (Word / Excel). - Data entry skills. - Ability to work independently. - 2-year college degree or equivalent. Benefits - Competitive compensation package based on performance. - Medical, dental, vision, life and disability coverage as of the 1st of the month. - Health savings accounts and flexible savings accounts. - 401(k) plan with company match. - 7 annual holidays and flexible time off options.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Owner is responsible for end-to-end ownership of product delivery, from requirements gathering through testing, training, and release. This role works closely with business stakeholders and development teams to ensure solutions are clearly defined, thoroughly tested, well-documented, and successfully adopted by users. In this environment, the Product Owner plays a hands-on role in QA, user enablement, and product communication. - Own and manage the product backlog, ensuring items are clearly defined, prioritized, and ready for development - Gather and translate business needs into detailed user stories, acceptance criteria, and functional requirements - Lead backlog refinement, sprint planning, sprint reviews, and stakeholder demos - Act as the primary point of contact between business users and technical teams - Partner with stakeholders to define product vision, roadmap, and success metrics - Make scope and priority tradeoff decisions based on value, risk, and dependencies - Perform manual QA testing of new features and enhancements to validate functionality and requirements - Support release planning, user acceptance testing, and post-launch evaluation - Create and maintain user guides, training materials, and release documentation - Host and facilitate user training sessions and post-release walkthroughs - Support change management and ensure successful user adoption Qualifications - 1–3 years of experience as a Product Owner, Business Analyst, or similar role - Strong understanding of Agile/Scrum methodologies and product delivery lifecycles - Proven experience writing user stories, acceptance criteria, and functional documentation - Hands-on experience performing manual QA testing and validating business requirements - Experience working directly with developers and cross-functional delivery teams - Strong stakeholder management and communication skills - Comfortable facilitating meetings, demos, and training sessions - Experience using Jira for backlog management and sprint tracking - Strong organizational skills and attention to detail Requirements - Bachelor’s degree or equivalent experience - 5+ years of experience in a Product Owner, Business Analyst, or related role within Agile product development - Strong understanding of Agile and Scrum methodologies, with hands-on experience in backlog management - Ability to translate business needs into detailed product requirements and user stories - Excellent communication and stakeholder management skills, with the ability to collaborate across technical and non-technical teams - Experience working with SaaS, ERP, or market-facing COTS products is a plus - Familiarity with Jira, Confluence, or similar Agile tools Benefits - Join us and be part of an inclusive, energizing, and collaborative environment - UDT is an Equal Opportunity Employer who is committed to workforce diversity - Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin - Employment is contingent upon successful completion of background and pre-employment drug screen - UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status