Role Description Are you ready to embark on an extraordinary journey? Experience the freedom of 100% remote work, incredible growth opportunities, and mentorship from world-class leaders. We want YOU to join our exceptional team! We are seeking overachievers who excel at building strong relationships and delivering exceptional client experiences. If you have self-determination, drive, and a passion for growth, this is the perfect opportunity to take your career to new heights. - Incentive trips to destinations like Cabo, Tulum, Las Vegas, and Cancun with top leaders - Exciting prizes including Jeep Wranglers, MacBook Pros, and luxurious Airbnb getaways - Work from anywhere with complete flexibility and freedom - Weekly training calls to sharpen your skills and stay ahead of the curve Qualifications - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in new situations - Ability to excel independently and as a collaborative team player - Strong work ethic with an insatiable drive to succeed Requirements - Submit your resume and contact information for review - All interviews are conducted via Zoom video conferencing for safety and convenience Benefits - Incentive trips to destinations like Cabo, Tulum, Las Vegas, and Cancun with top leaders - Exciting prizes including Jeep Wranglers, MacBook Pros, and luxurious Airbnb getaways - Work from anywhere with complete flexibility and freedom - Weekly training calls to sharpen your skills and stay ahead of the curve Company Description Join AO today and unlock your true potential — let’s embark on a remote journey of success together!

Role Description Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately address issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information/PHI handling procedures. Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. The CSR reports to the CS Supervisor. - Customer Strong – Make a WOW difference for our customers - Me to We – Take accountability to trust, collaborate and partner - Own it! See a need and act - Be Bold: Challenge the status quo - Listen to Advocate: What matters to you, matters to us - Think it Through: Proactively deliver solutions focused on doing the right thing Qualifications - Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. - One year of experience performing customer support activities, preferably in a call center. - Working knowledge of contact with the public and telephone; modern office procedures and methods. - Good verbal and written communication skills. - Ability to electronically document records to a web-based chart. - Intermediate skills with Microsoft Office, email and internet. - Good problem-solving and listening skills. - Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. - Skill in the operation of a variety of office equipment, including computer and networks. - CRM experience and/or Medicaid experience a plus. - Bilingual (English/Spanish) skills required. Requirements - Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles. - Respond to customer inquiries with timely and accurate information. - Uses person-centered techniques in all participant interactions. - Receives inquiries about Palco services, how to enroll on the program, and program guidelines and requirements. - Provides information on self-direction to assure that each individual is able to make informed decisions about their care. - Assists individuals in completing paperwork or understanding Program requirements. - Represents Palco in all interactions with the public by providing quality service to internal staff and external clients. Ensures privacy of our customers remains the utmost importance. - Initiates required action for response to caller requests, including the need for additional support by other Palco staff or requests for documents, and communicate such requests to the proper department. - Recognizes the need for additional services required by the caller. - Ensures the satisfaction of callers and professional handling of difficult or unusual situations. - Conducts follow-up phone calls for quality and satisfaction. - Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department. - Accesses Palco software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records. - Requires additional duties as assigned. - Reports directly to the Customer Service Supervisor. - Adhere to all remote work policies and procedures. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.

Role Description Are You an Energetic Dynamo Ready to Make an Impact? If you can make even insurance sound exciting, AO wants you! We’re trailblazers in the life insurance industry, committed to being a safety net for every child and a fortress for every working individual. Join a team fueled by innovation, collaboration, and dedication to clients — all from the comfort of your home. - Lead Your Territory: Take charge, foster growth, and expand your influence. - Build Lasting Relationships: Understand client needs and deliver customized insurance solutions. - Apply Common Sense: Make smart, practical business decisions every day. - Communicate with Clarity: Simplify complex concepts and ensure crystal-clear interactions. - Radiate Positivity: Approach every task with enthusiasm, energy, and drive. Benefits - World-Class Training: Elevate your skills and accelerate your career. - 100% Remote Work: Say goodbye to commuting and design your own work environment. - Vested Renewals for Life: Earn residual income and enjoy long-term rewards. - No Cost Leads: We provide a steady stream of leads, ready for you to connect with. - Exclusive, High-Quality Leads: Focus on building relationships, not hunting for prospects. Interview Process To ensure safety and comfort, all interviews are conducted via Zoom video conferencing. Ready to Make an Impact? If you’re a rockstar ready to elevate the team, revolutionize insurance, and empower families, apply today! Let’s join forces to safeguard children and strengthen the workforce — all while building a rewarding, flexible career.

Role Description This position is responsible for calling new patients to explain the billing process, having a proactive outreach to patients when meaningful billing changes are implemented by the company, administrating the Financial Assistance Program (FAP), and responding to all inbound patient billing calls. - Communicates with all new patients relative to the billing procedure - Proactively reaches out to patients with billing policy changes - Addresses patient concerns within duration of initial call or escalates to manager if necessary - Conducts follow-up phone calls to patients needed; recognizes and resolves customer issues in a timely manner and escalates to leadership as necessary - Serves as an initial and consistent point of contact for patients regarding financial assistance program regarding statements, insurance changes, and charges - Manages, updates, and communicates all aspects of the FAP to appropriate department - Communicates and obtains any requested patient information changes for database maintenance/updates - Inputs data into the company computer platform to keep each customer record updated - Shares knowledge gained with other staff members and works as a team - Interacts with others in a positive, respectful, and considerate manner - Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality - Performs other job-related duties as assigned Qualifications - A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience - Customer service call center experience or equivalent combination of education and experience - Strong customer service acumen - Effective verbal and listening communication skills - Ability to make decisions, solve problems, and work independently - Demonstrate attention to detail and accuracy - Basic computer proficiency - Ability to quickly learn the use of Lynx and CPR+ - Knowledge in the use of Microsoft applications Requirements - Answer telephone promptly and in a polite and professional manner Benefits - Health, vision, and dental insurance - Long term disability insurance - Life insurance - Vacation package - 401K plan with a generous employer match - Growth opportunities - 100% work from home model