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UMB Bank

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Commercial Services Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 1913H1B SponsorCompany SiteLinkedIn

Location

Missouri

Posted

2 days ago

Salary

$38.9K - $57.2K / year

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Commercial Services Specialist

UMB Bank

• Deliver the Unparalleled Customer Experience and build relationships through customer interactions to resolve issues • Provide service and support to our customers through multiple contact portals • Review all processes and procedures critically to determine efficiency and recommend changes as needed • Maintain a high level of knowledge/awareness in current business objectives • Act as subject matter expert and point of contact for Mainstream call center agents, branch representatives, and internal Business Partners • Provide proactive communication with clients and internal business partners regarding all components of client experience • Research escalated issues and resolve or refer resolution to appropriate teams • Deliver exceptional customer service to customers and clients when identifying and resolving needs • Assist our customers over the phone regarding commercial issues • Review daily and weekly reports

Job Requirements

  • High School Education or equivalent
  • Proficient in the English Language
  • Two (2) years related customer service work experience
  • Ability to interact with and manage multiple computer systems to access client information
  • Demonstrated communication skills with pleasant phone and interaction skills
  • Demonstrated written communication skills with a focus on clarity and accuracy
  • Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information
  • Proficient in Windows based applications
  • Demonstrates an ability to prioritize and troubleshoot issues
  • Knowledge of policies and regulations (i.e. Patriot Act, Check 21, Regulation E)

Benefits

  • Paid Time Off
  • 401(k) matching program
  • Annual incentive pay
  • Paid holidays
  • Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
  • Health savings, flexible spending, and dependent care accounts
  • Adoption assistance
  • Employee assistance program
  • Fitness reimbursement
  • Tuition reimbursement
  • Associate wellbeing program
  • Associate emergency fund
  • Various associate banking benefits

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