Turno

Role Description Turno is looking for an experienced and commercially minded Market Growth Manager to join our European team. In this hybrid role, you will own three core motions: - Activating new hosts joining Turno - Driving retention and success for existing European clients - Generating new business through targeted outbound prospecting This is an individual contributor role for someone who thrives at the intersection of customer success, sales, and market development and who wants to have a direct impact on Turno's growth in Europe. You will report directly to the General Manager, Europe. Responsibilities - Activation (40%) - Onboard new marketplace hosts: guide them through account setup, platform orientation, and initial configuration to set them up for early success. - Drive first project completion: proactively engage newly onboarded hosts to find value in the platform and help them complete their first marketplace project as quickly as possible. - Support newly signed-up hosts: identify and remove barriers for hosts who have joined but not yet transacted, through targeted coaching and outreach. - Customer Success — European Accounts (40%) - Manage and grow a portfolio of existing European clients, serving as their primary point of contact and trusted advisor. - Conduct regular business reviews, monitor account health, and proactively address churn risk. - Identify upsell and cross-sell opportunities across Turno's product suite (Marketplace to SaaS and vice versa, and additional services as they expand internationally). - Serve as the voice of European customers internally, sharing feedback and insights with product and operations teams. - Outbound Sales (20%) - Identify and prospect high-potential hosts, property management companies, or cleaning companies in European markets. - Execute targeted outreach campaigns via email, phone, and LinkedIn to generate new pipeline. - Qualify and convert outbound leads into active Turno marketplace participants. - Across All Motions - Engage hosts and prospects via phone and video calls, delivering compelling platform demonstrations tailored to each audience. - Maintain accurate records of all interactions, pipeline status, and account health in HubSpot. Qualifications - 3–5 years of experience spanning account management, customer success, and/or sales, ideally in a marketplace, SaaS, or platform environment. - Proven track record managing client relationships and driving commercial outcomes (retention, upsell, new business). - Fluency in French and English. - Comfortable owning a full commercial cycle: from prospecting and onboarding through long-term account management. - Strong communication skills with the ability to run persuasive product demos via video call. Requirements - Experience in marketplace, proptech, short-term rental, or hospitality tech industries. - Exposure to upselling or cross-selling in a SaaS or platform environment. - Other European language fluency in addition to English and French. - Familiarity with our stack: HubSpot, Slack, Google Workspace, Aircall, Intercom. Benefits - Fast-growing, remote-first company with a mission to make property management effortless. - Collaborative team where your impact is visible and your growth is supported. - Your work directly shapes the host experience.

Role Description Turno has a growing set of foundational engineering work that no one explicitly owns today: runtime upgrades, dependency management, observability for async workloads, test confidence, integration patterns, and application architecture. This work affects every team, but it competes invisibly with feature delivery and rarely gets sustained attention. We need someone to own it. This role sits on the Platform Services team, which builds shared infrastructure for Turno’s engineering org: queues, workers, cache, auth, event-driven pipelines, and internal tooling, all on TypeScript (Hono, Bun) and GCP (GKE, Pub/Sub, Cloud Run). You’ll split your time between improving the PHP monolith’s foundations and building new platform services in TypeScript. You need to be comfortable in both worlds. Some weeks you’ll be refactoring Laravel service providers and adding Sentry breadcrumbs to queue jobs. Other weeks you’ll be designing Pub/Sub pipelines and writing Hono services. The common thread is that your work removes friction for other engineers and makes the whole system more reliable. Responsibilities - Foundational System Health - Own the PHP runtime and dependency lifecycle: track EOL dates, run upgrades (we need to get to PHP 8.4+), set up Dependabot, and keep things from drifting into emergency-upgrade territory. - Make changes less scary by improving test coverage systematically, wiring up automation, and figuring out where AI-assisted tooling can help. - Build observability for the things that break quietly: cronjobs, queue workers, background processing. Sentry breadcrumbs, structured logging, dashboards. - Standardize how we talk to external services, fixing scattered Guzzle calls with no shared auth model. - Push the monolith toward better architecture: clearer domain boundaries, event-driven flows, formalized contracts between modules. - Speed up the app where it matters: refactor kernel loading, reduce unnecessary DB hits on hot paths, add caching where it makes sense. - Work with QA to make on-demand environments actually reliable and usable. - Platform Services - Build shared TypeScript services and SDKs (Hono, Bun) that other teams consume for queues, workers, cache, and auth. - Design and run event-driven pipelines on GCP Pub/Sub, Cloud Run, and Kubernetes (GKE). - Create and maintain software templates and scaffolding in Backstage so teams can spin up new services without reinventing patterns. - Wire in reliability patterns: idempotency, retry/backoff, DLQ handling, rate limiting. - Define internal APIs and service contracts that work cleanly across the PHP and TypeScript stacks. - Contribute to CI/CD, GitOps (ArgoCD), and deployment automation. - Cross-Team Work - Join architecture reviews and have opinions about how things should be built. - Reduce drift between services: align frameworks, library versions, and patterns so maintenance doesn’t scale linearly with the number of repos. - Review code, write design docs, and help when things break. - Mentor other engineers, especially on platform patterns and reliability practices. Qualifications - 6+ years of backend engineering, with real depth in both PHP and TypeScript/Node.js. - Familiarity with Laravel internals: service providers, queues, console kernel, testing infrastructure. - Hands-on experience with GCP (GKE, Pub/Sub, Cloud Run, Cloud SQL) or the AWS/Azure equivalents. - Experience building or operating event-driven systems with message queues and understanding the failure modes. - Comfortable with Kubernetes and containerized workloads, with experience in CI/CD pipelines in production. - Experience with cross-cutting technical work that touches many teams and requires building consensus. - Understanding of observability (structured logging, tracing, Sentry) and opinions about what to measure. - Solid with SQL/PostgreSQL and schema design. - Strong English communication, written and verbal. Requirements - Experience with Hono, Bun, or other modern TypeScript server frameworks. - Familiarity with Backstage, ArgoCD, or similar developer portal / GitOps tooling. - Knowledge of Protobuf, OpenAPI, or schema-first API design. - Background in DDD or domain modeling. - Experience with Dependabot, Renovate, or similar dependency automation. - Experience building internal platforms, shared SDKs, or developer tooling. Benefits - This is a full-time contract role based in Brazil (fully remote) or Argentina (hybrid from our Buenos Aires office). - Strong written and verbal skills are required as we communicate primarily in English. - Work hours are flexible but require consistent availability from 10 AM–3 PM local time. - Offers up to 15 days of annual PTO plus paid local public holidays, subject to company discretion.

Role Description Turno is looking for a driven and people-oriented Activation Specialist to join our growing marketplace team. In this role, you will be the first point of contact for new hosts joining the Turno marketplace, guiding them from signup through their first completed and paid project. You will also serve as an ongoing resource for hosts who haven't yet generated revenue, helping them unlock the full value of the platform. Success in this role means consistently helping hosts go from signing up to getting their first job completed with Turno. Responsibilities - Onboard new marketplace hosts: lead hosts through account setup, platform orientation, and initial configuration to set them up for early success. - Drive first project completion: proactively engage newly onboarded hosts to guide them toward completing and paying for their first marketplace project. - Support no-revenue hosts: provide ongoing outreach and coaching to hosts who have joined but not yet transacted, identifying and removing barriers to activation. - Engage hosts via phone and video: conduct phone calls and on-camera video meetings as the primary way of connecting with hosts, delivering clear, engaging demonstrations of Turno's platform and features tailored to each host's needs. - Upsell value-added products: identify opportunities to introduce hosts to offerings including Autopay, Trash Can-to-Curb Service, Maintenance Subscription, and other new product lines. - Maintain accurate records: log all host interactions, activity, and pipeline status in CRM tools to ensure visibility and accountability. What We Measure - How consistently you help new hosts complete their first project - Speed to first project completion for newly onboarded hosts - Activation rate of no-revenue hosts - Attach rate of upsold products and services Qualifications - Professional proficiency in English (written and spoken) required, as this role communicates directly with hosts across English-speaking markets - 1–3 years of experience in onboarding, sales, account management, or a related inbound customer-facing role - Strong communication and interpersonal skills with the ability to build rapport quickly - Comfortable conducting live product demos via video call - Self-motivated with a results-driven mindset and comfort working toward conversion metrics - Familiarity with the tools in our stack: HubSpot (CRM), Slack (team communication), Google Workspace (email, docs, calendar), Aircall (cloud phone system), and Intercom (customer messaging) Requirements - Experience in marketplace, proptech, short-term rental, or hospitality tech industries (Nice to Have) - Exposure to upselling or cross-selling in a SaaS or platform environment (Nice to Have) - Spanish, Portuguese, or other language fluency in addition to English (Nice to Have) Benefits - Fast-growing, remote-first company with a mission to make property management effortless - Collaborative team where your impact is visible and your growth is supported - Your work directly shapes the host experience

Role Description As the Manager of Customer Operations, own the back-end operations engine of Turno's growing marketplace. This is a high-impact, high-visibility role for someone who thrives at the intersection of hospitality, operations, and technology. You'll build the processes, lead the team, and deliver the kind of seamless experience that Turno's hosts, property managers, and service providers depend on to run their businesses. Key Responsibilities - Build & Scale the Customer Operations function - Identify gaps, inefficiencies, and opportunities in the end-to-end operations workflow and build solutions that compound over time. - Collaborate cross-functionally with Product, Engineering, and Customer Support to ensure our platform tools support operational needs 24/7. - Architect scalable SOPs, playbooks, and escalation pathways that create consistency across geographies and time zones. - Develop frameworks to evaluate and improve provider quality, reliability, and utilization. - Design capacity planning and forecasting models to ensure proper staffing and SLA coverage as demand scales. - Identify automation opportunities and partner with Product/Engineering to reduce manual operational lift. - Leverage Agentic AI - Identify automation opportunities to build and utilize Agentic AI to increase efficiency and free up resources for more manual tasks. - Ensure the customer experience and quality/accuracy is not sacrificed by leveraging AI Agents in workflows. - Work directly with Product/Engineering to integrate operations AI Agents into the core product flows. - Lead & Develop a High-Performing International Team - Directly manage and develop a growing team of 8–15 international customer operations representatives. - Establish clear performance metrics, accountability structures, and coaching cadences to build a culture of excellence. - Recruit, onboard, and retain top talent in a fully remote, globally distributed environment. - Implement training, QA, and performance review systems for a distributed global workforce. - Foster a team culture rooted in hospitality, urgency, empathy, curiosity, and continuous improvement. - Drive Operational Excellence & Customer Satisfaction - Define and own the core operational KPIs (SLA adherence, fulfillment rate, response time, escalation rate, provider reliability, customer satisfaction, etc.), and build the reporting infrastructure to manage the business in real time. - Act as the voice of the customer internally by surfacing insights and trends that inform product and business decisions. - Ensure SLA compliance and service quality across a high-volume, fast-moving project pipeline. Qualifications - 2-5+ years of operations experience, with direct exposure to the short-term rental (STR) industry, whether at a property management company, STR tech platform, or hospitality operations role. - 3-5+ years of experience managing remote, international teams of 5+ people. - Proven ability to build operational processes and workflows from the ground up, not just inherit and optimize existing ones. - 1-2+ years of experience building and managing AI Agents. - Strong analytical skills, comfortable building dashboards, defining KPIs, and using data to manage and improve performance. - Experience scaling operations from early-stage processes to high-volume, repeatable systems. - Exceptional communication skills and the ability to lead with clarity, transparency, and purpose across a distributed team. - A genuine passion for hospitality and the short-term rental (STR) industry. You care deeply about the host, guest experience, and service provider experience. It shows in everything you do. Preferred Qualifications - Experience working within a marketplace or two-sided platform business model. - Familiarity with project management tools, CRM systems, and operations software (e.g., Intercom, HubSpot, Aircall, Slack, etc.). - Experience with Agentic AI tools (Claude Cowork, OpenClaw, n8n, etc.). - Spanish or other language fluency is a plus given the global nature of the team and customer base.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Senior Product Manager who views a product as a system, not just a set of features. You will lead end-to-end discovery and delivery for Turno’s core marketplace and SaaS offerings. This isn’t a role for someone who just wants to move tickets through Jira. We need a “Full-Stack PM”: someone who can query their own data, talk to a cleaner in London and a host in Miami in the same morning, collaborate with engineers to design agentic AI workflows that solve complex operational failures before they happen, and still has the range to build a crisp business case and go-to-market monetization plan so the initiative pays for itself. Key Responsibilities - Product Strategy, Discovery & Execution: - Own the end-to-end strategy, roadmap, and execution for a critical segment of the Turno platform, moving from ambiguous user pain points to scalable, high-margin solutions. - Conduct continuous discovery with all sides of our marketplace, partners, and internal teams; synthesize insights into clear product hypotheses. - Build the business case and market strategy for key initiatives (pricing, adoption plan, unit economics, and measurable ROI) to ensure we can monetize what we ship. - Design for the "edge case" as if it’s the "happy path"; define operationally executable workflows to handle substitutions, late arrivals, and payment disputes with the same rigor as our primary flow. - Partner daily with Engineering and Design to define solutions, prioritize effectively, and ship high-quality releases. - Bridge the gap between digital code and physical operations. Partner with Ops and Finance to ensure that every product feature is commercially viable and operationally sound. - Drive alignment through clear communication and structured decision-making across stakeholders and leadership. - Technical & AI Leadership: - Self-serve analytics: be your own best analyst. Write SQL to validate hypotheses and build Looker dashboards to track the health of your product area. - API-first mindset: collaborate with engineering on platform architecture, ensuring our integrations with partners (Airbnb, PMS, etc.) are robust and scalable. - Design and ship AI-enabled experiences that aren't just chatbots, but proactive agents that handle scheduling conflicts and quality audits. Qualifications - Strong product instincts grounded in real user understanding; naturally curious and driven to ask “why” until the root problem is clear. - Track record of building products that interact with the real world (e-commerce, last-mile delivery, or fintech). - Comfortable with APIs and SQL, with a strong grasp of system and data flows; able to quickly “vibe code” AI-assisted prototypes to validate ideas and integrations before engineering handoff. - Experience building and shipping AI-powered features (e.g., chat, copilots, agentic workflows); able to design AI-native experiences, define and measure quality (accuracy, hallucination rate, latency, task success), and make informed ship/no-ship tradeoffs; hands-on experience with tools such as n8n, LangSmith, and Langflow required. - Strong analytical skills and experience defining KPIs, building instrumentation, and using data and BI tools to make decisions. - Ability to distill complex technical or operational constraints into a simple, persuasive narrative for stakeholders. Preferred Qualifications - Experience with Internationalization (i18n) and scaling products across multiple currencies and languages. - Direct experience in the PropTech or TravelTech sectors. - A background that blends Engineering/CS with Business (MBA or startup founder experience) is a plus.