TrustedHousesitters

• Serve as a strategic and operational partner to our COO and wider C-suite, while elevating our People & Talent function. • Drive the people strategy that enables business growth - defining how talent, capability, and organisational design connect to commercial goals, and ensuring the right frameworks exist to support the business at every stage of scale. • Guide the Senior People Partner and Senior People Operations Partner in shaping OKRs and initiatives that are ambitious, aligned, and directly tied to business outcomes. • Prepare the organisation for the next phase of ownership, including readiness for exit processes and due diligence. • Ensure a clear, compelling Employer Value Proposition continues to be embedded and communicated internally and externally. • Partner with SLT and strategic stakeholders to embed a high-performance, feedback-rich culture in a fully remote setting. • Act as culture custodian, protecting what makes us distinctive while intentionally shaping how it evolves as we scale from 150 to 300+ people. • Supported by Senior People Partner, coach leaders at all levels to live the company values and model high-performance behaviours. • Supported by Head of ESG and Exec, balance member value, B-corp commitments and commercial performance in a PE-backed, purpose-led environment. • Partner with our AI-subject matter experts in assessing current-state capabilities, identify future-state skill needs, and create development roadmaps that upskill and prepare our people for what’s next. • Stay ahead of industry trends in AI talent strategies and workforce design, bringing outside-in perspective on how leading tech companies are enabling their people to do their best work with AI. • Ensure all people decisions are insight-led, anchored in metrics and cost/benefit analysis. • Drive continuous improvement of People & Talent tech infrastructure to support a scaling organisation. • Maintain rigour around people data, reporting and insight to enable sound decision-making and visibility of progress. • Lead and amplify the impact of the People & Talent team, working closely with the Senior People Partner, Senior People Operations Manager and Talent team to align all functional initiatives to business strategy, providing inspiration and stability, while giving them the direction to deliver against agreed plans. • Build team capability and readiness to support the organisation as it scales. • Act as mentor for Senior People Partner and Senior People Operations Manager, guiding their development.

• Own the acquisition journey end-to-end • Drive conversion through experimentation • Raise the visual bar for every surface touched • Translate insight into shipped product • Shape strategy, not just output

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? Now is an exciting time to join TrustedHousesitters—where innovation, advocacy and community-driven growth are at the heart of our success. If you're looking to make a real impact in a mission-led, fast-scaling tech business, this is the right place for you. We are looking for an experienced and motivated Senior Platform Engineer to join our growing Platform & Enablement team. In this role, you will design, build, and maintain the cloud infrastructure and tooling that powers our Web, Backend, and Mobile applications. You will champion infrastructure-as-code principles, CI/CD best practices, and robust observability. Your goal is to help complete the migration of our infrastructure to IaC and help teams ship features easily, faster, and with confidence. This role is crucial for ensuring our services are scalable, reliable, secure, and highly performant. - Infrastructure as Code: Design, deploy, and manage our AWS cloud infrastructure using Pulumi (Python) to ensure a consistent, repeatable, and version-controlled environment. - CI/CD Pipeline Ownership: Build and optimise our continuous integration and delivery pipelines using CircleCI to facilitate rapid and reliable deployment of our Next.js (Web), Django (Backend), and React Native/Expo (Mobile) services. - Observability & Monitoring: Implement and manage comprehensive monitoring, alerting, and logging solutions using Datadog and Sentry to provide deep visibility into application performance, system health, and user experience. - Automation & Tooling: Develop and maintain internal tooling and automation, primarily using Python, to improve engineering efficiency and streamline operational tasks. - Scalability & Reliability: Collaborate with product and development teams to architect scalable services, troubleshoot production issues, and ensure high availability across the platform. - Security & Compliance: Embed security best practices into our infrastructure and deployment processes, ensuring adherence to internal standards and industry compliance requirements. £75,000 - £90,000 a year Requirements - 7+ years of proven experience in a Platform Engineering, DevOps, or SRE role. - Deep expertise with a broad range of AWS services, including solid MySQL RDS - Strong hands-on experience with Infrastructure as Code, specifically Pulumi with Python. - Expertise in Python as a general-purpose programming language for tooling and automation. - Experience with containerisation technologies such as Docker, Kubernetes or ECS. - Hands-on experience configuring and maintaining CI/CD pipelines using CircleCI. - Demonstrated experience with monitoring and observability tools, particularly Datadog. - A product-minded engineering approach able to abstract complex operational problems into elegant, reusable platform solutions. - Excellent communication skills and confidence collaborating cross-functionally with both technical and non-technical stakeholders. - Comfortable driving initiatives in ambiguous problem spaces, aligning business and technical perspectives. Nice to haves - Proven experience mentoring engineers on best practices for infrastructure and reliability. - Familiarity with the operational concerns of deploying and running diverse technology stacks, including Next.js/TypeScript, Django/Python and React Native/Expo. - Experience with data store infrastructure such as OpenSearch, Redis, and ElastiCache. - Experience delivering infrastructure projects, driving consensus, and providing guidance to peers. - Experience integrating AI/ML-powered tools or APIs to enhance platform capabilities. - Experience working in a fast-paced, product-led growth environment. - A mindset geared toward continuous improvement and operational excellence. If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? The Mission TrustedHousesitters is a fast-growing, direct-to-consumer marketplace redefining pet care and travel. Our platform connects a thriving global community of pet lovers through a unique, trust-based membership model. We are on a mission to become the world's most loved travel solution for pet people, fueled by a passionate community of nearly 280,000 members. Sustainability isn't a side project here. It's woven into how we operate, grow, and make decisions. We're a certified B Corp with a no planet B ethos, and we need someone to carry that torch while our ESG Lead is on maternity leave. The Role: Operational, Story-telling and High-Impact This isn't a role where you'll be writing a strategy from scratch. The roadmap, the Science Based Targets, and the decarbonisation pathway are all set. What we need is a self-sufficient operator who can pick up the reins and drive it all forward. Someone who can keep 200+ B Corp commitments on track, manage our carbon accounting, and be the go-to ESG voice across the business. Think of it as being the ESG business partner for an entire scale-up. You'll work across every team, from marketing to procurement, translating complex sustainability data into action, storytelling, and board-level reporting. The scope is wide, the appetite for improvement across the business is massive, and the only limitation is resource, never willingness. Depending on variables, there may be potential for this role to develop into a permanent position for the right person. £57,000 - £65,000 a year What You'll Be Doing ESG Figurehead: Act as the primary point of contact for all ESG and sustainability matters across the business, regularly reporting progress to the executive and board teams and presenting quarterly updates company-wide. Carbon Accounting & Reporting: Own THS's CO2e measurement and reporting, collating, analysing, recording, and maintaining our GHG emissions inventory. This is specialist work, closer to accountancy than admin: you'll manage our Greenly platform, reconcile data from Xero and other sources, and continuously develop our reporting. B Corp Certification: Manage the maintenance of our B Corp ESG certification, ensuring we meet the standards we've committed to across 200+ requirements, from employee development reviews to volunteering programmes to carbon reduction targets. Decarbonisation Delivery: Drive forward our decarbonisation efforts in alignment with our Net Zero roadmap and Science Based Targets, working cross-functionally to implement solutions, measure outcomes, and foster a culture of responsible business. Impact Reporting & Storytelling: Project manage the delivery of THS's annual Impact Report, gathering data from metric owners across the business, selecting content, and drafting the report. Integrated within marketing squads, you'll support the brand team with data, insights, and ideas to develop THS's ESG storytelling, amplify impact, and mitigate communication risks. Flagship Impact Project: Drive forward and deliver THS's flagship impact project. Operational Integration: Design and deliver process enhancements (through cross-team collaboration) to ensure sustainability considerations are embedded as we scale, including supporting procurement with ESG supplier screening and the corporate volunteering team with strategy-aligned opportunities. Continuous Improvement: Stay ahead of ESG trends, regulations, and best practices to anticipate opportunities and potential impacts on the business. Who You Are The B Corp Specialist: You have hands-on experience leading at least one SME through to B Corp certification and managing the ongoing requirements. You know your way around the B Corp online assessment platform, not theoretically, but from doing the work. The Carbon Accountant: You bring genuine technical experience in carbon accounting, whether through carbon literacy training, or practical experience tracking and measuring emissions in a sustainability consultancy or in-house role and can hit the ground running with emissions data. The Self-Starter: You're energised (not daunted) by autonomy. You'll have everything you need to follow the strategy, but you won't have someone looking over your shoulder. If processes are evolving, you adapt and build. That's the fun part. The Cross-Functional Operator: You're experienced at influencing and collaborating with senior stakeholders. You can manage impact metrics across multiple different owners, present confidently to the board, and support a marketing squad in the same week. The Detail & Data Person: You have strong experience managing ESG KPIs, performance reporting, and Science Based Targets. You're comfortable with data and can translate it into clear, compelling narratives. The Values-Driven Professional: You have a genuine passion for sustainability. Ideally, your career reflects that. You've worked with purpose-driven organisations, not just bolted ESG onto businesses that weren't truly committed. Nice to Have - Experience using the Greenly platform - Experience with B Corp recertification under evolving standards The Process We value your time and aim for a transparent, efficient process: - Talent Screen: A conversation with our Talent team to explore your experience and motivations - Hiring Manager Session: A 30-minute call with the hiring manager to go deeper on your technical expertise and fit - Practical Task: A take-home exercise focused on a real-world scenario. We'll give you plenty of time and won't expect you to spend hours on it, but it will test the self-sufficiency this role demands. You'll present to the hiring manager and a senior stakeholder. - Offer Salary & Benefits Competitive salary + benefits, including: - Fully remote work - 25 days holiday annually plus bank holidays and Christmas to New Year closure - Premium TrustedHousesitters pet owner and sitter membership, including airport lounge passes, sit cancellation insurance, and home and contents insurance - x5 premium memberships for your friends and family each year - Unlimited housesitting allowance, remote working from sits, and £500 per year towards travel costs - Access to Spaces (co-working) locations across the globe - Monthly working from home stipend - MacBook - Adopt a rescue pet and we'll cover the fees, plus paternity to help them settle in - Quarterly all-expenses-paid meet-ups and funded team events throughout the year - Personal development resources and dedicated development time - Bupa Health Insurance and Dental Insurance plan - SimplyHealth Healthcare Cash plan - Trusted Giving scheme: employee volunteering via Onhand and employee giving via Tyve - Weekly virtual yoga sessions - Brighton Bikeshare - Recruitment Referral Bonus We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing CVs, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

• Own the end-to-end execution of lifecycle and seasonal acquisition campaigns across Email, Push, and eventually In-App messages. • Manage and optimise our automated journeys. You’ll be looking for the "building blocks" that turn a curious pet lover into a lifelong member. • Run A/B tests on copy, creative, and segmentation. You’ll maintain a "test and learn" log that guides our future strategy. • Partner with Creative, Data, and Product teams to ensure our CRM activity isn't a silo, but a core pillar of the member experience. • Own the reporting for conversion automations. You won't just report numbers; you'll identify the opportunities behind them. • While your focus is acquisition, we’re a close-knit "all paws on deck" team.

• Lead technical discovery, architectural planning, and the end-to-end implementation of complex product features. • Develop and maintain high-performance, accessible, and engaging mobile interfaces using React Native and Expo. • Collaborate closely with Product Managers, Designers, and stakeholders to align technical execution with business objectives. • Enhance the capabilities of the engineering team through active pairing, comprehensive code reviews, and structured knowledge-sharing. • Maintain and evolve scalable mobile architectures, ensuring adherence to secure coding practices and performance optimisation standards. • Contribute to a culture of measurement and continuous improvement, utilising data and user feedback to refine the product.

• Lead our US-focused strategy. You’ll source and manage high-performing US creators who align with our values and navigate the complexities of US talent agents, managers, and usage rights. • Move beyond "pop moments" to build a consistent, month-over-month influencer foundation that drives brand consideration and trust. • Formalise the process for sourcing and licensing User-Generated Content. You'll lead the optimisation of our advocacy platforms (like Duel) to maximise community referrals. • Partner with Paid Social on whitelisting/licensing and collaborate with Comms and Affiliates to ensure creator content is a consistent pillar of our global strategy. • Strategy and execution of influencer-focused events and "money-can't-buy" brand experiences to foster deep loyalty. • "Quality over quantity" mindset - negotiating contracts and ensuring every pound spent delivers value.

• Own the lifecycle of member disputes and subrogation claims • Partner with Product and Marketing to ensure legally sound brand voice and feature launches • Navigate international travel regulations and regional short-term accommodation laws • Ensure internal legal frameworks are robust, scalable, and audit-ready • Strategically manage and negotiate external legal spend

• Partner closely with channel leads to define learning agendas, frame the right questions, and translate insight into clear, actionable recommendations. • Design and deliver across paid media and the wider marketing mix, including campaign performance, incrementality, efficiency, and diminishing returns. • Integrate outputs from multiple measurement approaches such as experiments, cohort analysis, attribution signals, MMM into coherent, decision-led narratives for senior stakeholders. • Act as a subject-matter expert on acquisition KPIs and measurement strategy, advising on trade-offs between short-term performance and long-term value creation. • Support the day-to-day measurement needs of the New Member Revenue team, providing guidance on analysis design, interpretation, prioritisation, and next steps.. • Build and promote efficient, scalable acquisition measurement processes that reduce duplicated work and increase confidence in insights across teams. • Collaborate closely with Marketing, Product, Finance, and Data partners to ensure acquisition measurement aligns with business priorities and informs planning and investment decisions.