Trellint

• Own revenue growth across new business, renewals, and expansion. • Develop revenue strategy, forecasts, targets, and operating plans. • Establish metrics and reporting that provide clear visibility into pipeline health and performance. • Represent Trellint with strategic customers, partners, and industry organizations. • Lead the sales organization to achieve pipeline, booking, and margin objectives. • Build disciplined qualification, pursuit, and deal management processes. • Lead customer retention, renewals, and account growth strategies. • Establish accountability for customer health and renewal forecasting. • Develop strategic partnerships and ecosystem that expand market reach and strengthen competitive position. • Oversee capture management, proposal operations, and deal support functions. • Represent Trellint with senior municipal leaders, customers, and industry stakeholders.

• Serve as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. • Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs. • Maintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs). • Own renewal and retention targets. • Prepare capture plans in advance of customer RFPs to provide the best possible chance of retaining customers through competitive rebids. • Identify and execute on expansion opportunities. • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact. • Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency, and program outcomes. • Build and maintain structured account plans and customer success plans for each assigned account. • Partner with internal teams including Customer Care, Project Management, and Product to deliver high-quality experiences for customers from onboarding through renewal. • Negotiate contract terms and conditions with support from Legal. • Coordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained. • Track adoption, usage, and key health indicators and proactively mitigate risk. • Ensure accurate documentation across CRM, account plans, and renewal calendars. • Capture customer insights to inform Product, R&D, and broader Trellint strategy.

• Manage the full bid lifecycle for 8-12 major municipal RFPs per year: kickoff, compliance matrix, schedule, review cycles, production, and on-time submission. • Build and maintain bid governance processes that create predictability and accountability across contributing teams. • Track and manage all RFP requirements, addenda, and clarifications; flag compliance risks early and resolve them before they become submission issues. • Own the go/no-go input process and maintain a bid calendar that gives leadership clear line-of-sight into upcoming pipeline. • Develop the win theme and narrative strategy for each bid in partnership with Sales; ensure that strategy is consistently reflected across every section of the response. • Write and edit executive summaries, company overviews, approach narratives, implementation plans, and other long-form sections. • Conduct structured SME interviews and working sessions to extract technical, operational, and compliance content; translate that input into polished proposal language. • Review all contributed sections for consistency of voice, accuracy, and alignment with the win story; push back when content doesn’t serve the response. • Build and maintain a reusable proposal content library: baseline answers to common RFP questions and technical requirements, modular narrative blocks, case studies, client references, proof points, certifications, and past performance documentation. • Continuously improve library content based on evaluation feedback, new contract wins, and product and capability updates. • Develop and maintain standard templates for common response structures used in municipal technology procurement. • Use AI tools actively to accelerate first-draft generation, content adaptation, and library search - with clear personal quality controls for accuracy, compliance, and confidentiality. • Help establish and follow internal protocols around what proposal content and client data can appropriately be used with AI tooling. • Stay current on emerging AI capabilities relevant to proposal development; identify and recommend tooling improvements over time.

• Drive the successful delivery of change orders in alignment with business objectives and client needs. • Provide leadership to Professional Services and Project Management colleagues. • Oversee contract implementations and manage team workloads. • Collaborate with IT, Product, Operations, and Client Teams. • Contribute to governance frameworks, risk management, and lessons learned processes. • Contribute at a strategic level as part of Trellint's management team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Product Manager will serve as the lead product owner for Trellint’s citation and permit management platform, driving product vision, roadmap, and execution to deliver innovative solutions for municipal curbside operations. Reporting to the Head of Product, this role is critical in ensuring our platform meets the complex needs of cities and agencies by streamlining citation and permit management processes. - Define and own the product vision and roadmap for eTIMS. - Align product strategy with company goals and market trends. - Identify opportunities for innovation and differentiation in the curbside management space. - Translate customer and market needs into clear product requirements and user stories. - Prioritize features and enhancements based on business impact and customer value. - Collaborate with engineering and design teams to ensure timely and high-quality delivery. - Manage product lifecycle from ideation through launch and ongoing optimization. - Act as the voice of the customer, leveraging industry expertise to guide product decisions. - Conduct market research and competitive analysis to inform product strategy. - Engage with key customers and stakeholders to gather feedback and validate solutions. - Support sales and marketing teams with product knowledge for demos, RFPs, and proposals. - Partner with internal teams to ensure successful go-to-market execution. - Monitor product performance and drive continuous improvement initiatives. - Communicate product updates and roadmap progress to leadership and stakeholders. Qualifications - 5 – 8+ years industry experience in parking, curbside management, or municipal operations. - Able to translate complex operational needs into user-oriented product solutions. - Excellent communication and stakeholder management skills. - Ability to lead cross-functional teams and influence without direct authority. - Analytical mindset with experience using data to drive decisions. - Comfort with agile methodologies and product management tools. - Sufficient technical aptitude to collaborate effectively with engineering teams. - Experience with product management tools (Jira, Pendo, Figma, etc.) preferred. - Able to travel up to 25% to attend onsite meetings and conferences and visit customers. Company Description Trellint is a leading provider of curbside management solutions, helping cities and operators optimize parking, enforcement, and curb space utilization through advanced technology and data-driven insights. Our platform integrates software, analytics, and services to deliver measurable improvements in compliance, revenue, and citizen experience. - We partner with municipalities to transform urban mobility programs. - Combining deep industry expertise with innovative tools that enable efficient operations and sustainable growth.