• Conducting discovery sessions to identify user problems and pain points, creating user journeys, and leading the solution creation process; • Ensure consistency across layouts, the design system, and the user experience • Create layouts, wireframes, and prototypes • Conduct internal and external user research • Write user stories, documentation, and user journey maps • Coordinate with the technical team • Monitor outcomes and product metrics

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Build, configure, deploy and support IBM middleware products including but not limited to: - WebSphere Application Server Network Deploy - IBM HTTP Server - IBM Business Process Manager - WebSphere Transformation Extender - IBM Collaborative Lifecycle Management - IBM MQSeries - IBM Integration Bus - Provide support and consultation for the following custom-developed software systems: - TPIN METS (built on IBM WebSphere & BPM, Informatica ActiveVOS, HHS Audit, HHS Content, HHS Notify) - IBM Curam for MN DHS - Implement and support highly available, recoverable, and secure systems using F5 load balancer technologies. - Create and maintain automated deployment scripts for WAS, BPM, IIB, and WTX applications using Jenkins & Ansible. - Support and build integration between business program software and enterprise IAM security solutions. - Respond to break/fix issues, troubleshoot and resolve server hardware and operating system issues and make recommendations for corrective action. - Monitor supported systems through direct observation and established State of Minnesota procedures. - Deploy code updates to middleware and in-house software packages to support testing and release schedules. - Apply required fix-packs to the WAS, HTTP, BPM, & IIB servers. - Maintain consistent architectural topologies in all application environments while integrating application changes and infrastructure improvements. - Provide other middleware-related functions to support the METS and dependent applications and subsystems. - Create technical architectural design documents. - Provide updates as required for MNIT, MNsure and DHS leadership as required by State of Minnesota. - Manage small to medium level projects. - Provide knowledge transfer. Qualifications - 5 years’ experience installing, maintaining, and operating Informatica ActiveVOS. - 5 years’ experience installing, maintaining, and operating IBM Business Process Manager-BPM family of software. - 5 years’ experience installing, maintaining, and operating IBM Integration Bus-IIB family of software. - 5 years’ experience working with healthcare program packages: HHS Integration Software. - 4 years’ experience working with F5 Big-IP solutions for load balancing and web service security management. Requirements - Bachelor’s degree in Computer Science or Information Technology. - 8 years experience providing analysis, architectural design, and/or implementation of: - WebSphere Application Server Network Deploy topologies - IBM messaging software - IBM business process software - IBM service bus software - 7 years experience with Linux OS administration, operation, and scripting. - 6 years experience working with IBM Middleware hosted systems integrated with Oracle Identity and Access Management solutions. - 6 years experience working with IBM Curam. - 3 years experience supporting, maintaining, and operating IBM Collaborative Lifecycle Management (CLC) change management software.

• Product strategy and roadmap for Medicaid analytics, dashboards, and federal reporting capabilities. • Regulatory productization of federal reporting requirements, including: Transformed Medicaid Statistical Information System (T-MSIS), CMS-64, CMS-32. • Design of enterprise dashboard frameworks across enrollment, claims, financials, managed care oversight, and program performance. • Translation of CMS guidance and state reporting requirements into scalable, configurable product capabilities. • Cross-domain Medicaid data modeling requirements spanning eligibility, claims, managed care, provider, pharmacy, and financial data. • Governance of data quality and pre-submission validation strategies. • Regulatory change management (rule updates, versioning, backward compatibility). • Alignment of roadmap with implementation realities and reporting cycles. • Delivery accountability for compliant, audit-ready releases across DDI and operations.

• Shape how technology enables care teams to deliver transformational care • Work closely with clinical, operations, engineering, and data teams • Identify opportunities to improve patient engagement, care delivery, and operational efficiency • Frame complex problems by synthesizing input from clinical teams, data, operations, and leadership • Translate open-ended challenges into clear product opportunities • Lead the full product lifecycle using a build–measure–learn approach • Conduct discovery to understand user needs and operational constraints • Define product strategy, scope solutions, and deliver iterative improvements • Work closely with engineering, clinical leaders, and care teams • Align stakeholders across disciplines and navigate tradeoffs between product, clinical workflows, and operational capacity • Launch products and features that improve care access, engagement, and quality of care • Define success metrics and evaluate impact on both patient outcomes and care team operations • Become an expert in pediatric virtual and in-home care delivery