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Transcard logo
Transcard

Payments, Orchestrated.

Customer Service Representative, Bilingual (Spanish) – Part-Time, Weekends

Customer SupportCustomer SupportPart TimeRemoteSeniorTeam 51-200Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Tennessee

Posted

76 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSpanish

Job Description

Customer Service Representative, Bilingual (Spanish) – Part-Time, Weekends

Transcard

• This is a part-time, hourly position. • Assumes responsibility for the effective and professional completion of call center representative functions. • Receives customer telephone questions and complaints in a professional manner. • Answers inbound calls in a timely manner. • Responds to customer inquiries. • Provides personalized customer service by responding to the needs of the customer. • Manages and updates customer profile with the status of each customer. • Coordinate with departments to achieve customer satisfaction. • Build customer loyalty by meeting customer expectations. • Evaluate problems of the customers and provide logical lasting solutions. • File disputes for customers in accordance with Regulation E. • Replies to all corresponding email. • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. • Keeps supervisor informed of significant problems. • Corresponds with Fraud Department of potential fraudulent activity. • Maintains effective working relations with the operations department.

Job Requirements

  • Customer Service Experience.
  • English and/or Bilingual (English & Spanish).
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to share work among a customer service team.
  • Attentiveness and patience.
  • Time-management skills.

Benefits

  • Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)

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