• Own the Salesforce instance end-to-end: system health, release management, configuration, user management, and adoption across GTM teams • Partner with the Enterprise Architect on architecture decisions while owning all execution and day-to-day operations • Maintain 99%+ system uptime and establish a structured release cadence • Establish and enforce data quality standards across GTM systems, including validation rules, deduplication, and hygiene processes • Ensure clean, reliable data flows downstream to the Data Analytics team and other stakeholders • Build governance frameworks that prevent data quality issues rather than just cleaning them up after the fact • Starting with Salesforce as the core, progressively expand operational ownership across the broader GTM tool ecosystem • Drive adoption, reduce redundancy, and improve rep productivity across the tools your team manages • Partner with the Enterprise Architect on strategic tooling decisions • Identify workflow automation and AI opportunities across GTM operations • Partner with the AI Automation team to implement solutions, measured by time saved and manual steps eliminated • Think forward about how AI can reduce support demand, free up capacity for shipping, and improve how the team operates • Build and lead a high-performing RevTech team with clear operating rhythms and performance expectations • Develop your people’s skills and career paths • Run the team like a combined product and support organization: ship improvements proactively while triaging and resolving stakeholder requests effectively

• Reporting to the Vice President, Quality, the Director/Sr. Director, Vendor Quality Management provides strategic and operational leadership for the qualification, oversight, and performance management of contract manufacturers (CMOs), contract laboratories, suppliers, and service providers supporting GxP activities. • Establish and maintain a risk-based vendor qualification and requalification program • Define vendor risk classification criteria and oversight frequency • Oversee vendor assessments and approval processes • Monitor vendor performance through quality metrics • Lead vendor transition or discontinuation activities as needed • Oversee development and maintenance of Quality Agreements • Ensure agreements clearly define roles and responsibilities • Align Quality Agreements with business contracts • Periodically review and update agreements • Establish vendor performance metrics • Conduct Quality Business Reviews with key vendors • Implement risk-based monitoring strategies • Proactively identify and mitigate compliance risks • Ensure vendor oversight documentation supports inspection readiness • Participate in regulatory inspections • Coordinate vendor support during inspections • Oversee remediation related to vendor findings • Partner with CMC, Clinical Operations, Clinical Development, Supply Chain, Commercial, Regulatory, Legal and other functions as needed • Provide vendor compliance risk expertise during program planning • Support new product introductions and technology transfers as needed • Benchmark vendor oversight practices • Drive digital enablement of vendor management systems • Promote proactive quality culture across partner network

• Supervise, review, and participate in the development and implementation of the annual SG&A plan (budget), forecast, multi-year financial plan and analysis of major projects and investments. • Lead the annual SG&A budgeting and forecasting processes and coordinate with Finance and Operational leadership on Capital Expenditure budgeting. • Analyze various strategic projects and incorporate into the financial plan. • Provides monthly/quarterly analyses on various issues, e.g. cash flow analysis, capital spending performance, etc. • Develop financial projections using driver-based forecasting and rolling forecast methodologies. • Partner with operations leaders to quantify the financial impact of performance improvement initiatives. • Manage and mentor a team of financial analysts, fostering a culture of continuous improvement and professional development.

• Provide enterprise leadership for internal clinical quality oversight, performance monitoring, and workforce training across a national Medicare Advantage health plan • Build and lead an internal clinical quality audit function focused on evaluating employee performance, clinical decision-making, documentation, and adherence to policies and workflows • Establish audit methodologies, sampling approaches, scoring criteria, and reporting standards to assess quality and consistency of internal clinical work • Conduct routine and targeted audits across clinical and operational roles (e.g., care management, utilization management, clinical reviews) • Identify performance gaps, patterns of non-adherence, and operational risks; perform root cause analyses to distinguish training, process, and system issues • Develop, implement, and oversee corrective action plans (CAPs) tied to audit findings, including retraining, workflow changes, and performance monitoring • Track corrective action effectiveness and ensure sustained improvement through follow-up audits and trend analysis • Own the enterprise clinical quality training strategy aligned to audit findings, regulatory requirements, and operational priorities • Design and implement role-based, competency-driven training programs that translate clinical standards and policies into practical, repeatable execution • Lead development of standardized curricula, onboarding programs, refresher training, job aids, and performance support tools • Ensure training programs are embedded into day-to-day operations and reinforced through leadership coaching and performance management • Partner with Learning & Development to leverage adult learning principles, delivery modalities, and learning management systems • Integrate audit results and training outcomes into a continuous feedback loop to drive performance improvement • Collaborate with Clinical Operations, Compliance, Human Resources, and Analytics teams to align performance monitoring, training, and corrective action efforts • Present audit findings, performance trends, and improvement plans to senior leadership • Define success metrics for audit performance, training effectiveness, and corrective action outcomes • Develop dashboards and reporting to monitor trends, risks, and improvement over time • Lead, mentor, and develop a team of quality auditors, trainers, and clinical subject matter experts