THE/STUDIO

• Consult & Close: Own the full inbound sales cycle. Guide inbound leads through their production journey, confidently handle objections, and position THE/STUDIO as the premier alternative to "cheap but risky" sourcing options • Nurture the Engine: Go beyond the one-off sale. Build and manage your own healthy book of repeat accounts, turning initial inbound buyers into long-term partners • Pipeline Speed & Discipline: Manage a high-volume pipeline in Pipedrive with military precision, fast sales cadences, and flawless CRM hygiene • Cross-Functional Ownership: Collaborate closely with our Lead Generation, Production, and Design teams to ensure accurate execution while maintaining a tight grip on order tracking and post-sale follow-ups • Industry Mastery: We will teach you the ins and outs of Supply Chain, Manufacturing, Design, and Product Development so you can challenge your prospects and map high-value solutions

• Own the full, high-cadence SMB sales cycle end-to-end. • Relentlessly self-source outbound prospects while aggressively converting SQLs from our SDRs and Creative Specialists. • Move prospects from cold outreach, to discovery/demo, to closed-won within a 1–2 week timeline. • Manage your funnel in HubSpot with military precision—high activity metrics, clean forecasting, and meticulous follow-through are baseline requirements. • Become an expert in the backbone of the global economy, learning supply chain, manufacturing, design, and product development. • Hit and smash monthly and quarterly uncapped revenue quotas.

• Consult & Close: Own the full inbound sales cycle. Guide inbound leads through their production journey, confidently handle objections, and position THE/STUDIO as the premier alternative to "cheap but risky" sourcing options • Nurture the Engine: Go beyond the one-off sale. Build and manage your own healthy book of repeat accounts, turning initial inbound buyers into long-term partners • Pipeline Speed & Discipline: Manage a high-volume pipeline in Pipedrive with military precision, fast sales cadences, and flawless CRM hygiene • Cross-Functional Ownership: Collaborate closely with our Lead Generation, Production, and Design teams to ensure accurate execution while maintaining a tight grip on order tracking and post-sale follow-ups • Industry Mastery: We will teach you the ins and outs of Supply Chain, Manufacturing, Design, and Product Development so you can challenge your prospects and map high-value solutions

• Use your design background to drive global business • Consultative Strategy: Use your knowledge of garment construction and materials to provide expert advice, ensuring client designs are production-ready • Creative Problem Solving: Navigate manufacturing complexities by translating vague creative visions into actionable, high-quality production orders • Pipeline & Portfolio Management: Manage a high volume of interactions, whether it’s closing new business or nurturing a book of existing accounts, within our CRM • Revenue Impact: Directly influence company growth by hitting KPIs related to conversion rates, order value, and client lifetime value

• Oversee the strategy and execution of Google Ads and other paid media platforms (e.g., LinkedIn Ads, Facebook Ads for B2B targeting) to meet CPL, CPA, and ROAS targets. • Conduct ongoing keyword research, audience segmentation, ad copy testing, and bidding optimization to maximize performance and efficiency, with a strong focus on B2B lead quality. • Manage a significant paid media budget, ensuring optimal allocation across campaigns and channels to maximize ROI. • Execute multi-channel campaigns across channels, ensuring alignment with sales objectives. • Manage the entire lead lifecycle, from initial awareness and lead capture to nurturing and handover to the sales team, focusing on lead quality and conversion velocity. • Contribute to performance reporting and translate data into actionable campaign improvements. • Implement rigorous A/B testing and experimentation frameworks across channels (ads, landing pages, email nurture sequences) to optimize conversion rates and improve key metrics. • Collaborate closely with the Sales team to ensure lead quality, optimize lead qualification processes, and improve sales-marketing alignment.

👋 About Us At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds. Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent. All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection! We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit! 💻 The Role We’re looking for a Data Specialist to own our data pipelines, analytics, and reporting end-to-end. You’ll design, build, and maintain dashboards and reports used across the company, ensure data accuracy and reliability, and proactively identify anomalies or issues before they impact decision-making. Working closely with engineering and business teams in a fully remote environment, you’ll play a key role in helping the company operate as a truly data-driven organization. Responsibilities: - Pipeline and data warehouse management (Stitch and Google BigQuery) - PowerBI - Design, build and maintain dashboards for different teams - Write and maintain DAX measures, calculated columns and calculated tables - Google Analytics - Setting up and validating tracking in coordination with engineering team - Building on-demand custom reports for different teams - Analyse and interpret data Expectations: - Data validation / Attention to detail - all dashboards and reports must be double checked. We are relying heavily on data and we must trust data reported is 100% accurate at all times. - Proactive anomaly detection - build a system in such a way that you can spot and report anomalies and proactively detect and solve issues in reporting or analytics. - High level of organisation - work must be organised, documented and tracked (Trello, Slack deployment logs). - Cooperation and communication - since we are a fully remote company, we are relying heavily on Slack. Every message must be attended, acknowledged and resolved in a timely manner. - Responsibility - You will be fully responsible for all of the above mentioned expectations. No excuses. What we offer: - Chance to drive business decisions based on the data - Chance to transform the company into data driven organization - Small, hard working and agile team to support you - Free hands to work with latest technologies - Encouragement to try out new stuff - No bureaucracy About You: - 3+ years of hands-on experience in a Data Analyst / Data Specialist / Analytics-focused role. - Proven experience managing data pipelines and warehouses (e.g. Stitch or similar ETL tools, Google BigQuery). - Strong working knowledge of Power BI, including building dashboards and writing DAX measures, calculated columns, and tables. - Experience working with Google Analytics (GA4 preferred), including event tracking and data interpretation. - Demonstrated ability to validate data, QA dashboards, and ensure reporting accuracy. - Strong analytical skills with the ability to identify trends, spot anomalies, and translate data into actionable insights. - Experience building custom, on-demand reports for cross-functional teams. - Comfortable owning analytics end-to-end with high attention to detail and accountability. - Highly organized, able to document work and track tasks using tools like Trello or similar. - Clear, responsive communicator in a fully remote environment. 💡THE/STUDIO’s Company Values - Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right - Self-motivated with a meaningful reason to deliver excellence - Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team - Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable - Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment - Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them - Results-driven - focuses on achieving and exceeding measurable objectives 🔎 Our Typical Hiring Process - Submit an application. IMPORTANT: Please submit your resume/CV in English - Initial Chat with Head of Engineering and Tech - Interview with CEO and Founder - Assessment/Case Study - Final Interview - Reference Check Note that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications. At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

• Lead, mentor, and manage the day-to-day operations of the Customer Service team. • Train and develop team members to ensure they have the tools and knowledge to perform at their best. • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently. • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation. • Work with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met and exceeded. • Develop and implement best practices for customer service processes and workflows. • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership. • Drive initiatives to enhance customer loyalty, satisfaction, and retention. • Create and maintain detailed customer service documentation, FAQs, and knowledge base content. • Foster a positive, solution-oriented work environment, ensuring the team feels supported and empowered.

• Lead, mentor, and manage the daily activities of both Inbound and Outbound sales representatives. • Drive the team to meet and exceed daily, weekly, and monthly KPIs. • Standardize and enforce sales workflows, scripts, and outreach cadences to ensure consistent customer experience. • Balance the team’s focus between responding to hot leads and driving proactive growth. • Conduct regular 1:1s, call monitoring, and live coaching sessions to improve conversion rates. • Manage and optimize CRM usage, ensuring data integrity and that no lead falls through the cracks. • Work closely with the Head of Sales to implement new initiatives quickly and efficiently.

• Assist customers with all post-sales inquiries related to their orders • Address edit requests, manage deadlines, resolve order issues, and process claims • Accurately process customer orders, ensuring all details are correct • Proactively handle after-sales queries with a focus on customer satisfaction • Maintain up-to-date records of customer interactions in the CRM system • Handle customer inquiries through multiple channels, ensuring prompt responses • Assess the urgency of each ticket or chat, prioritizing and escalating issues as necessary • Navigate and utilize customer support tools efficiently

• Build and maintain a strong pipeline of qualified leads through high-volume outbound prospecting, including cold calls, cold emails, LinkedIn, and other channels • Quickly qualify inbound leads generated by marketing and partnerships, ensuring fast response times and seamless handoff to Account Executives • Research and identify high-potential prospects , including “hidden gems” within our CRM of 100,000+ companies • Conduct discovery and needs-assessment conversations to understand prospects’ requirements, use cases, and fit • Assess leads against fit, need, timing, and decision-making criteria to prioritize high-conversion opportunities • Clearly articulate THE/STUDIO’s value proposition at a high level to gauge alignment and interest • Schedule and coordinate qualified meetings or product demos for the Account Executive team • Collaborate closely with AEs to ensure smooth handoffs and full context on each qualified opportunity • Maintain accurate, detailed CRM records and track all outreach and follow-ups • Proactively identify pipeline risks or gaps and adjust outreach strategies to maximize conversion • Work with Marketing and Sales to refine messaging, targeting, and outreach processes for maximum efficiency and impact