Test Double

• Proactively working with the client to deliver quality software solutions • Communicating effectively with client colleagues on process, delivery, and team health • Progressively enhancing the codebase and paying down tech debt

• Proactively working with the client to deliver quality software solutions • Communicating effectively with client colleagues on process, delivery, and team health to increase team proficiency • Progressively enhance the codebase and supporting systems and pay down tech debt as part of the software delivery process

• Proactively working with the client to deliver quality software solutions • Communicating effectively with client colleagues on process, delivery, and team health to increase team proficiency • Progressively enhance the codebase and supporting systems and pay down tech debt as part of the software delivery process

• Lead the technical work on client data engagements • Take ownership of client data work across architecture, pipelines, analytics, and orchestration • Drive strategic transformation on complex engagements • Set a high bar for trustworthy data • Develop the next generation of data practitioners • Help shape what the practice offers • Partner with clients as a strategic advisor • Support revenue growth through authentic relationships • Expand Test Double's strategic market presence

• Partner with clients as a strategic advisor • Operate as a trusted advisor to stakeholders at all levels from product teams to executives • Shape compelling solutions across multiple engagements of all sizes • Identify and drive growth opportunities through authentic client partnerships • Demonstrate strong product thinking through your work with clients and teams • Drive strategic transformation on our most challenging engagements • Mentor product managers and cross-functional partners through direct collaboration

• We help client teams use DevOps practices to create more observable, sustainable, and predictable environments by integrating operations capabilities into development teams. • Delivering primary DevOps solutions to clients across: Cloud Architecture and Deployment in at least one major cloud provider • Hands-on experience running production services on Kubernetes and managed container platforms, including rollout strategies, autoscaling, and observability • Able to weigh tradeoffs between container orchestration (k8s vs. ECS) and serverless container platforms when advising clients • Comfortable with event-driven serverless (Lambda, Cloud Functions) and knowing when it's the right tool versus a long-running container • Infrastructure as Code • Configuration Management • CI/CD Pipelines • Monitoring and Observability • Creating high-quality infrastructure to meet the needs of its users and businesses • Applying security best practices in deployment pipelines and cloud environments • Helping clients achieve Service Level Agreements and Service Level Objectives by providing observable infrastructure • Implementing high-availability and disaster recovery architecture • Identifying technology, communication, and process issues and proposing improvements • Sharing best practices for cloud architecture that are fault-tolerant, highly available, and cost-effective for the client’s business • Mentoring by sharing experience and knowledge with client developers and operations teams so they are well-positioned to succeed, even long after we're gone • Collaborating internally with other Test Double agents on infrastructure best practices • Learn new frameworks, languages, tech, and techniques to adapt to changing client needs • Communicate openly and honestly with everyone, even if the news will not be positively received

• Proactively working with the client to deliver quality software solutions • Communicating effectively with client colleagues on process, delivery, and team health to increase team proficiency • Progressively enhance the codebase and supporting systems and pay down tech debt as part of the software delivery process

• Proactively working with the client to deliver quality software solutions • Communicating effectively with client colleagues on process, delivery, and team health to increase team proficiency • Progressively enhance the codebase and supporting systems and pay down tech debt as part of the software delivery process

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: WHAT YOU’LL DO: Become a licensed expert in our life insurance products through hands-on training and collaboration with cross-functional teams. Ensure a smooth and transparent customer experience by providing regular updates via phone, email, and SMS Maintain consistent availability at or above predetermined goals for incoming/outgoing calls throughout the workday Retain customers in danger of withdrawing from the life insurance process, chasing all clients for outstanding requirements Navigate insurance carrier websites and our proprietary CRM system, mastering workflows and proactively troubleshooting to find effective solutions. Address customer questions regarding the life insurance process, including underwriting, decision review, policy delivery, and in-force servicing Deliver clear and empathetic communication regarding adverse underwriting decisions (impaired risks, postponements, and declines), offering alternative options when possible. Collaborate seamlessly with internal teams and document detailed notes for colleagues to ensure smooth handoffs and effective communication. WHAT YOU’LL NEED: At least 2 years of client-facing experience in call center customer service and/or retention sales. Willingness to obtain a Life/Health insurance license. A customer-centered mindset – motivated by solving problems for both customers and your team Strong communication and effective listening skills with an attention to detail, especially when handling escalated clients Jack of all trades - skilled in multitasking and quickly switching between calls (Five9), tasks, and systems (Slack/Zoom/CRM) that may include unrelated subject matter Eagerness to support the full sales lifecycle, including administering health questionnaires and leveraging consultative upselling techniques to upsell and convert prospects into paid policies. Ability and willingness to provide and receive actionable feedback that will help drive efficiency and best-in-class customer experience Honesty and integrity – you do not cut corners ethically and can be trusted to do the right thing for customers and for the team A teamwork mindset – you take ownership of your work AND your team's success The desire to learn and grow professionally and contribute to the success and culture of the company WHAT’S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid in certain Company locations. The salary range for this position is $45,000 - $50,000. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location. The range may vary above or below the stated amounts. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found here

• Your main accountability is the success of your clients, while striving for project expansion and long-term partnerships. • Primarily, this focuses on account management, defining expectations, and ensuring we successfully meet those expectations. • You will support up to 15 clients and their project teams in reaching their annual revenue goal of up to $25M while also consulting leaders on each client engagement. • You will collaborate with our delivery leaders to support continuous feedback and career growth. • Your goal is to successfully align our consultants’ skills and aspirations with the client’s needs through knowledge sharing and proactive problem-solving. • Aligning expectations of our clients. • Expanding our relationships within the client. • Meeting or exceeding your revenue and profitability objectives. • Predictable and repeatable approach to engaging with clients. • Forecasting portfolio results. • Building and executing a thoughtful account strategy to grow client engagements in size, length, and complexity as we partner with clients on more value-driven solutions. • Assessing the state of account engagements to maintain the health of the relationship (qualitative and quantitative) with a delineation between the engagement and Test Double’s mission. • Proactively generating new sales by presenting additional services and solutions to existing clients, driving 25% growth across your accounts and 30%+ at strategic accounts. • Contributing to our client service playbooks to enable repeatable success in delighting our clients. • Harvesting case studies, references, and logo uses to support the development of marketing materials to align with solution selling for targeted client needs while establishing a repeatable sales process. • Documenting and communicating the needs of our clients and aligning our efforts to solve their problems—at project start and throughout the lifetime of the relationship. • Building trusted relationships with client stakeholders—from engineering managers to Directors, Vice Presidents of Engineering, and C-level executives-through regular interactions demonstrating progress, value, and results. • Provide inputs into the Test Double staffing process—defining clear client needs, expanding teams, supporting engagement changes, agent time off, and agent rotations. • Support and coach other client partners, delivery leaders, sales leaders, and other employees to grow skills, share knowledge, and explore growth opportunities. • Cultivating feedback loops between clients and agents, conducting business reviews with clients, and identifying better solutions and approaches. • Collaborating to develop and execute internal strategic initiatives to help Test Double scale operationally. • Providing transparency in your sales efforts and revenue forecasts through timely documentation, forecasting, and CRM tools. • Manage consistent financial processing through timely accuracy and delivery of invoices. • Model Test Double’s mission, values, and culture for our clients and agents.