Telligen

• Assess data sets for Medicare/Medicaid populations on dimensions such as accuracy, completeness, and duplication. • Identify and analyze the scope of data quality issues within Medicare/Medicaid claims data. • Resolve data quality issues promptly and effectively. • Develop and recommend procedures or best practices to prevent the reoccurrence. • Manage data within a relational database environment specific to Medicare/Medicaid populations. • Perform detailed analysis, including pattern analysis, of health care activities and projects. • Work collaboratively with cross-functional teams to support data-driven decision-making for Medicare/Medicaid healthcare quality programs.

As a Program Support you will be responsible for administrative and program support for various technical assistance team activities, including program and activity documentation, data entry, creating meeting agendas and notes, task coordination, support of team activities, and general administrative tasks. We are looking for a highly detail-oriented individual with experience in data entry, tracking and reporting, note-taking, customer service, and entry-level project management skills, to support overall success of quality improvement efforts. This is a remote position but you must live in Colorado, Idaho, Iowa, Kansas, Missouri, Nebraska, or Oregon to be eligible for this position. However, Telligen will consider internal candidates in other states. What You'll Do: - You will have the opportunity to provide support to individuals offering technical assistance to hospitals, nursing homes, and outpatient clinical practices focused on various clinical topic areas. - You will work with a large and diverse team of quality improvement specialists and analytic experts. You will be critical to our implementation and expansion of the new contract and will have ample opportunity for collaboration. - You will listen, analyze, research, and track member progress while employing excellent customer service. - You will support the team by managing program activities, tracking deliverables, and contributing to the overall success of quality improvement efforts. - You will assist with data tracking, maintaining program documentation, and supporting internal/external training efforts to ensure compliance with program goals and objectives. Required Skills and Experience: - Four-year degree in business, health care, IT and/or equivalent training and/or experience - Ability to handle multiple simultaneous projects or tasks, with strong attention to detail. - Strong interpersonal skills, with the ability to effectively communicate with c-suite executives, clinicians, administrators, other health professionals, and internal staff. - Experience assisting with data collection, entry, extraction, collation, and compilation from multiple online sources. - Comfort with tools such as Smartsheet, MS office suite, external data platforms Preferred Skills and Experience: - 3+ years of experience in administrative or support roles. - Experience working in primary care, hospital, and/or nursing homes is preferred. - 2+ years in program support, preferably in a healthcare or quality improvement setting. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

This position is responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. What you'll do: - Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). - Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. - May refer more complex calls to appropriate team members. - Demonstratesprofessionalism through written and verbal communication with both internal and external customers, using multiple communication methods. - Provide general office support. May perform data entry into database within specified timeframes. - Prepare and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. - Listen to concerns, analyzes information, recommends solutions, and confirms customer satisfaction. - Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals. - Perform miscellaneous duties as assigned by Supervisor. Required Skills and Experience - Customer service or healthcare environment experience - Experience working in a leadership or mentoring role; demonstrated experience working with deadlines and confidential information - Excellent verbal and written communication skills and advanced PC skills - Proficiency in all Microsoft Office products, especially Outlook and calendar management - Ability to triage issues and handle multiple tasks Preferred Skills and Experience - Healthcare or insurance experience - Medical Terminology or experience with coding (ICD/CPT) - Bilingual skills a plus Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

As the Patient Safety Program Specialist, you will be responsible for overseeing and ensuring the success of patient safety related quality improvement initiatives across a designated region in nursing homes. This is a remote position and the ideal candidate lives in Colorado, Idaho, Iowa, Kansas, Montana, Missouri, Nebraska, Oregon, or Wyoming. However, Telligen will consider internal candidates in other states. What you'll do: - Support a team of Quality Improvement Advisors (QIAs) to ensure the delivery of effective technical assistance (TA), achievement of project goals, and compliance with deliverables. - Serve as a subject matter expert in topic areas such as medication safety, infection prevention and control, risk assessments, and safety events/policies, working with state and regional leadership teams to standardize processes, identify opportunities for improvement, address challenges, and ensure the alignment of interventions with organizational and project-wide goals. - You will also be responsible for state, regional, and national partner engagement across the region, including ongoing support of relationships and collaborative activities. Required Skills and Experience - Bachelor’s degree in nursing, public administration, public policy, public health, or a related field. - Proven ability to design, implement, and support a regional technical assistance strategy tailored to providers' unique needs. - Comprehensive knowledge of patient safety topic areas and hands-on experience in nursing homes. - In-depth understanding of quality measures and QI methodologies in key focus areas, including evidence-based interventions that will improve outcomes and knowledge of barriers and drivers for improvement. - Proven ability to design and deliver effective training programs, workshops, and learning collaboratives to build capacity in quality improvement practices among healthcare professionals. Preferred Skills and Experience - Clinical licensure (e.g., RN, LPN, MSW, PharmD) - Master’s degree in public health, quality improvement science, health informatics, or related field. - Patient safety-related certifications strongly preferred (CPSS, CIC, CPSP, etc.) - Proven experience mentoring multidisciplinary teams, including Quality Improvement Advisors or equivalent roles - Proven ability to manage project timelines, meet deadlines, and produce detailed written reports - Experience in translating complex data into actionable insights and meaningful narratives for multidisciplinary teams, including clinical and non-clinical audiences - Certified in Infection Control (CIC) Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

As the Patient Safety Program Specialist, you will be responsible for overseeing and ensuring the success of patient safety related quality improvement initiatives across a designated region in nursing homes. This is a remote position and the ideal candidate lives in Colorado, Idaho, Iowa, Kansas, Montana, Missouri, Nebraska, Oregon, or Wyoming. However, Telligen will consider internal candidates in other states. What you'll do: - Support a team of Quality Improvement Advisors (QIAs) to ensure the delivery of effective technical assistance (TA), achievement of project goals, and compliance with deliverables. - Serve as a subject matter expert in topic areas such as medication safety, infection prevention and control, risk assessments, and safety events/policies, working with state and regional leadership teams to standardize processes, identify opportunities for improvement, address challenges, and ensure the alignment of interventions with organizational and project-wide goals. - You will also be responsible for state, regional, and national partner engagement across the region, including ongoing support of relationships and collaborative activities. Required Skills and Experience - Bachelor’s degree in nursing, public administration, public policy, public health, or a related field. - Proven ability to design, implement, and support a regional technical assistance strategy tailored to providers' unique needs. - Comprehensive knowledge of patient safety topic areas and hands-on experience in nursing homes. - In-depth understanding of quality measures and QI methodologies in key focus areas, including evidence-based interventions that will improve outcomes and knowledge of barriers and drivers for improvement. - Proven ability to design and deliver effective training programs, workshops, and learning collaboratives to build capacity in quality improvement practices among healthcare professionals. Preferred Skills and Experience - Clinical licensure (e.g., RN, LPN, MSW, PharmD) - Master’s degree in public health, quality improvement science, health informatics, or related field. - Patient safety-related certifications strongly preferred (CPSS, CIC, CPSP, etc.) - Proven experience mentoring multidisciplinary teams, including Quality Improvement Advisors or equivalent roles - Proven ability to manage project timelines, meet deadlines, and produce detailed written reports - Experience in translating complex data into actionable insights and meaningful narratives for multidisciplinary teams, including clinical and non-clinical audiences - Certified in Infection Control (CIC) $100,000 - $115,000 a year Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Assessor Reviewer I is responsible for face-to-face and virtual assessments of vulnerable populations for various clients. Persons being assessed reside in the community or in facilities. Willing to hire entry-level candidates with a college degree. If hired, a two-day in-person training in West Des Moines is required for this role. - Perform face-to-face and/or virtual assessments of persons with disabilities. - Some contracts may require collaborating with healthcare providers and ancillary service providers to create or validate the appropriate treatment plan. - Documents assessment results for the individual member status or negotiates service plan as needed. - Provides ongoing education. - May communicate with all health care providers to ensure appropriateness of care. Qualifications - Four-year degree in the social services field (Social Work, Psychology), or related field with 0-1 year experience OR four years of experience in working with persons with intellectual, developmental, and/or physical disabilities. - Must be able to work from home and travel to cover a specific geographic area. - As business needs and assessment volumes vary, additional travel outside of the primary geographic area may be required. Requirements - Experience completing level-of-care assessments. - Experience in human services. - Experience working with individuals who have disabilities. - Previous case management experience. Company Description Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. - Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. - Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. - Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

The Assessor Reviewer I is responsible for face-to-face and virtual assessments of vulnerable populations for various clients. Persons being assessed reside in the community or in facilities. Willing to hire entry-level candidates with college degree. If hired a two day in-person training in West Des Moines is required for this role. What you will do: - Perform face-to-face and/or virtual assessments of persons with disabilities. - Some contracts may require collaborating with healthcare providers and ancillary service providers to create or validate the appropriate treatment plan. - Documents assessment results for the individual member status or negotiates service plan as needed. - Provides ongoing education. - May communicate with all health care providers to ensure appropriateness of care. Required Skills and Experience - Four-year degree in the social services field ( Social Work, Psychology), or related field with 0-1 year experience OR four years of experience in working with persons with intellectual, developmental, and/or physical disabilities - Must be able to work from home and travel to cover a specific geographic area - As business needs and assessment volumes vary, additional travel outside of the primary geographic area may be required Preferred Skills and Experience - Experience completing level-of-care assessments - Experience in human services - Experience working with individuals who have disabilities - Previous Case management experience Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com