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Helping people live their healthiest lives by delivering true results for state/federal programs & health plan sponsors.
Client Service Specialist
Location
United States
Posted
58 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Service Specialist
Telligen
This position is responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. What you'll do: - Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). - Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. - May refer more complex calls to appropriate team members. - Demonstratesprofessionalism through written and verbal communication with both internal and external customers, using multiple communication methods. - Provide general office support. May perform data entry into database within specified timeframes. - Prepare and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. - Listen to concerns, analyzes information, recommends solutions, and confirms customer satisfaction. - Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals. - Perform miscellaneous duties as assigned by Supervisor. Required Skills and Experience - Customer service or healthcare environment experience - Experience working in a leadership or mentoring role; demonstrated experience working with deadlines and confidential information - Excellent verbal and written communication skills and advanced PC skills - Proficiency in all Microsoft Office products, especially Outlook and calendar management - Ability to triage issues and handle multiple tasks Preferred Skills and Experience - Healthcare or insurance experience - Medical Terminology or experience with coding (ICD/CPT) - Bilingual skills a plus Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com
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