Role Description The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary point of contact for members throughout their TailorCare journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans. Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their workday actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes. The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance. As TailorCare continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms. Qualifications - Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) - Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred) - Willingness to obtain and maintain additional state licenses as TailorCare expands - Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings - Demonstrated success managing patient interactions in high-volume, performance-oriented environments - Strong communication, motivational interviewing, and patient engagement skills - Experience utilizing technology and data to improve workflow efficiency and patient outcomes - Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations - Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events Requirements - Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments - Experience working within a call center, contact center, or metrics-driven healthcare operations setting - Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies - Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives - Experience in high-growth startup environments Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

• Support and represent the Study Medical Manager throughout the clinical study lifecycle. • Contribute to the development and review of key clinical documents, including protocols, protocol amendments, informed consent forms (ICFs), CRFs, and medical data validation plans. • Perform medical review of patient data, listings, narratives, CIOMs, and clinical cases. • Collaborate closely with Clinical Operations, Pharmacovigilance, Biostatistics, and Data Management teams to support data review and consistency checks. • Review study-related documentation and contribute to interim analyses, Clinical Study Reports (CSRs), publications, and statistical outputs. • Support the preparation and management of study committees, investigator meetings, and study training activities. • Maintain medical and scientific documentation within the Trial Master File (TMF). • Draft responses to medical questions from Health Authorities, Ethics Committees, investigators, and study teams. • Develop medical review guidelines and support outsourced medical review activities when applicable. • Contribute to audit and inspection readiness activities and support responses to findings.

Role Description As a Clinical Scientist, you will support the Study Medical Manager in the planning, execution, analysis, and reporting of clinical studies from study start-up through study close-out. You will contribute to protocol development, medical data review, study documentation, and cross-functional collaboration to ensure high-quality clinical trial delivery in compliance with regulatory requirements. - Support and represent the Study Medical Manager throughout the clinical study lifecycle. - Contribute to the development and review of key clinical documents, including protocols, protocol amendments, informed consent forms (ICFs), CRFs, and medical data validation plans. - Perform medical review of patient data, listings, narratives, CIOMs, and clinical cases. - Collaborate closely with Clinical Operations, Pharmacovigilance, Biostatistics, and Data Management teams to support data review and consistency checks. - Review study-related documentation and contribute to interim analyses, Clinical Study Reports (CSRs), publications, and statistical outputs. - Support the preparation and management of study committees, investigator meetings, and study training activities. - Maintain medical and scientific documentation within the Trial Master File (TMF). - Draft responses to medical questions from Health Authorities, Ethics Committees, investigators, and study teams. - Develop medical review guidelines and support outsourced medical review activities when applicable. - Contribute to audit and inspection readiness activities and support responses to findings. Qualifications - Advanced degree in Medicine (MD), Pharmacy (PharmD), Life Sciences, or related scientific discipline. - Strong experience as a Clinical Scientist, Medical Scientist, Clinical Research Physician, or similar role. - Experience supporting clinical studies in Immunology & Inflammation and/or Oncology. - Strong understanding of clinical development, study design, and clinical trial conduct. - Knowledge of ICH-GCP, regulatory requirements, and clinical research processes. - Experience reviewing clinical data, patient profiles, narratives, and safety information. - Familiarity with Clinical Study Reports (CSRs), protocols, and TMF documentation. - Strong cross-functional collaboration and communication skills. - Fluent English, written and spoken. Benefits - We are a young and ambitious healthcare company, bringing together 900 Excelyates, driven by the goal of becoming the leading mid-sized CRO in Europe, while offering the best employee experience. - Our "one-stop provider" service model—combining full-service, functional service provider, and consulting—allows you to grow through diverse and stimulating projects. - By collaborating with leading experts, you will contribute to the development of scientific, operational, and human knowledge, all in service of improving the patient journey. - Excelling with kindness means evolving in an environment that values ​​your natural talents, encourages boldness, pushes boundaries, and cultivates your potential, so that you can fully contribute to our shared mission.

Role Description The LPN Clinical Coordinator plays a critical role in coordinating and managing medical and healthcare-related services for injured workers, partnering closely with patients, employers, providers, adjusters, and internal teams to support appropriate treatment plans and timely return-to-work outcomes. This role requires strong clinical judgment, organization, and communication skills, along with the ability to independently analyze medical information and collaborate across disciplines to drive quality, compliant case management. This is a full-time, fully remote position, offering the opportunity to make a meaningful impact while working from home. The schedule for this role is Monday through Friday, 11:00 AM – 7:30 PM Eastern Time. Ideal candidates bring a nursing background, experience in workers’ compensation or related clinical settings, and a commitment to service excellence, ethical practice, and continuous improvement. - Support the Mission, Values and Vision of Paradigm, promoting positive public relations and demonstrating service excellence, respect for customers, coworkers, and management. - Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services. - Provide appropriate follow-up with supervisor, co-workers, case managers, and providers regarding updates, reported complaints, and concerns. - Collaborate effectively with all departments through interdepartmental referrals and communication. - Support and participate in common teamwork to achieve departmental and organizational goals, cooperating and working together with team as well as other internal and external partners. - Actively participate in the QA process and departmental improvement efforts, identifying clinical areas for improvement. - Plan and complete job duties, organizing individual caseload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements. - Independently approach problem resolution by appropriate use of research and resources. - Research, review, analyze and prepare medical information, document pertinent information in the case file notes, apply evidence-based established guidelines to support case management interventions and facilitate the case management process, collaborating objectively with case managers, adjusters, and internal departments for case resolution. - Utilize appropriate desktop resources to perform the case management process. - Identify any concerns within the department and bring to the attention of the Clinical Nursing Supervisor and if needed, the Vice President of Operations. - Identify quality assurance and risk management issues and bring to the attention of the appropriate management. - Precept new staff within the department as requested. Assist with on-call duties on assigned weeknights or weekends and is compensated accordingly. - Demonstrate a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. - Prioritize collaboration to meet customer needs and expectations and take personal accountability for service quality. - Maintain reliable and predictable attendance during scheduled work hours. Qualifications - Education/Training: Current LPN state licensure in good standing with the State Board of Nursing. - Experience: Previous Work Comp Case Management experience with at least three (3) years hospital/clinical experience in Orthopedics, Neurology, Occupational Health, Med/Surg or other comparable clinical discipline. - Knowledgeable of injured worker’s rights and ability to ensure an atmosphere which promotes the privacy, dignity, and well-being of injured workers. - Maintain confidentiality of all data, including injured workers’ Protected Health Information (PHI), employee, and operations data. - Skills: Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills; able to promptly address concerns with tact and provide appropriate follow-up; proficient reading, writing, grammar, and mathematics skills; strong knowledge of medical terminology; excellent organizational, prioritization, and multi-tasking skills; excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software). - Comply with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. - Complete requirements for required training, demonstrate acceptable attendance, and appropriate personal appearance. Requirements - Equipment/Machinery Used: Standard office equipment including phones, scanners, fax, laptop/PC, copiers, various computer programs, etc. Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - Paid time off and personal holiday programs for work-life balance. - Volunteer time – One paid day per calendar year for community engagement. - Learning and development – Support for continual learning and growth, including the Learning Excellence at Paradigm (LEAP) program.