Tactiq

• Design and develop scalable software applications and systems • Write clean, maintainable, and efficient code • Collaborate with product managers, designers, and other engineers to deliver high-quality products • Mentor and provide technical guidance to peers and less experienced engineers, fostering a collaborative environment and contributing to team growth. • Participate in code reviews and contribute to team best practices • Debug, troubleshoot, and optimize applications for performance and scalability • Stay current with emerging technologies and propose improvements to systems and processes • Leverage AI-assisted development tools and practices to accelerate delivery, improve code quality, and document decision-making • Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior Account Manager / Account Growth Owner Tactiq is a global meeting intelligence SaaS platform, headquartered in Sydney, that uses AI to turn any conversation into actions. Our mission is to transform how teams capture and utilize conversational insights to drive productivity, innovation, and tangible business outcomes. Over 1,200,000 users across 20,000 organizations in the US, EU, and LatAm, including Fortune 500 and ASX50 companies, love us, and we're ready to bring them more value by adding another professional engagement level. This is not Customer Success. This is not support. This is not “relationship management.” This is portfolio revenue ownership. You will own expansion, retention, and commercial growth across mid-market and enterprise accounts. You are accountable for Net Revenue Retention. If you have not carried expansion quota and grown ARR materially, this is not your role. What This Role Actually Is You own: - 5–12 strategic accounts - Expansion revenue target - Net Revenue Retention target - Renewal negotiations - Commercial roadmap per account - Executive stakeholder mapping - Technical orchestration (not coding, but solution ownership) - Cross-functional escalation You sell first. You support the second. What a Winner Looks Like You: - Have carried expansion quota materially - Have grown account ARR 25–50%+ YoY consistently - Can show multi-6-figure expansion wins (including global enterprises and/or F500) - Have run executive QBRs/ABRs that led to expansion - Drive adoption metrics that convert into customer satisfaction and revenue - Independently design account plans without templates - Influence Product roadmap via structured feedback - Can coordinate engineering resources without drama - Do not need daily management Junior AM asks for instructions. Mid AMs defines approaches. Snr AMs influence the company's motion. We are hiring the latter. Core Responsibilities - Own customer-company communications end-to-end - Own expansion & renewal quota - Increase seat penetration, multi-team adoption, and enterprise footprint - Run executive-level QBR/ABRs tied to ROI and real business outcomes - Design and execute account expansion strategy - Identify white space and multi-thread deeply - Coordinate technical onboarding and integration alignment - Reduce churn risk proactively from day 1 - Turn the customer signal into GTM leverage KPIs - Net Revenue Retention % - ARR Expansion $ per quarter - Gross Retention % - Forecast accuracy - Time-to-resolution on escalations - Expansion conversion rate If you are not comfortable being measured on these, this role will be uncomfortable. What Disqualifies You - Pure CS background with no quota ownership - “Relationship-first” mentality without commercial backbone - Heavy dependency on Product to solve everything - Prefers webinars over negotiations - Needs structured playbooks to operate Profile We Look For - 5–10+ years B2B SaaS - Owned expansion revenue formally - Sold into mid-market / enterprise - Fluent in commercial modeling (TCV, ARR, discount logic) - Technically literate (SSO, AI, APIs, workflow config) - Comfortable pushing executives toward decisions - Autonomous operator across time zones Why Join - Accelerate career with an AI-driven company with a roadmap to become AI-native - Direct ownership of revenue impact - Co-build an AI-first account expansion machine - Expansion commission structure - Clear path to Growth Lead - Equity upside - Backed up by strong expansion results and a playing coach leader - Lean team. High leverage. No bureaucracy.

• Work with a major retail partner to maintain company relations, assist in retailer category management, and achieve desired sales/operational expectations. • Act as a liaison between retailer and vendor partners to improve vendor execution of retailer objectives and to identify and present key insights to vendors that will improve efficiencies and profitability. • Coordinate and communicate planned events such as promotions, new stores and store resets, and other various retailer lead initiatives. • Interface between Tactiq, retailer, and distributor network to develop, maintain and enhance current and future business and revenue sources as well as resolve issues when they arise. • Support the research and sourcing of new distributors and products. • Provide category insights and analysis leveraging Tactiq and retailer provided reporting, dashboards, scorecards, and support to the retailer with DSD products. • Develop and facilitate recurring analysis such as weekly, monthly, quarterly and YTD reporting pertaining to distributor performance, the impact of lost sales, planogram compliance, and item void tracking. The Field Execution Manager will also work closely with retailer on proper Pipeline usage weekly. • Schematic creation while using space/product rationalization. • New item set up, item maintenance, promo/TPR set up, zone alignments, maintain/update item list and store list.

Our Company: Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values – Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. Position Purpose: As a Field Execution Manager, you will support both retail and vendor partners within the Northeast United States territory. Your role will be critical to building the relationship Tactiq has with vendors, and will include sharing insights and data, market trends, and building trust with stakeholders. This role will require a significant amount of travel throughout the region, and will consist of site visits to document vendor execution, partner meetings, consultation on schematics and retail space planning, and document planogram execution and compliance. Responsibilities/Essential Functions: - Work with a major retail partner to maintain company relations, assist in retailer category management, and achieve desired sales/operational expectations - Act as a liaison between retailer and vendor partners to improve vendor execution of retailer objectives and to identify and present key insights to vendors that will improve efficiencies and profitability - Coordinate and communicate planned events such as promotions, new stores and store resets, and other various retailer lead initiatives. - Interface between Tactiq, retailer, and distributor network to develop, maintain and enhance current and future business and revenue sources as well as resolve issues when they arise - Support the research and sourcing of new distributors and products - Provide category insights and analysis leveraging Tactiq and retailer provided reporting, dashboards, scorecards, and support to the retailer with DSD products. - Develop and facilitate recurring analysis such as weekly, monthly, quarterly and YTD reporting pertaining to distributor performance, the impact of lost sales, planogram compliance, and item void tracking. The Field Execution Manager will also work closely with retailer on proper Pipeline usage weekly. - Schematic creation while using space/product rationalization - New item set up, item maintenance, promo/TPR set up, zone alignments, maintain/update item list and store list

Our Company: Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values – Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. Position Purpose: As a Field Execution Manager, you will support both retail and vendor partners within the Northeast United States territory. Your role will be critical to building the relationship Tactiq has with vendors, and will include sharing insights and data, market trends, and building trust with stakeholders. This role will require a significant amount of travel throughout the region, and will consist of site visits to document vendor execution, partner meetings, consultation on schematics and retail space planning, and document planogram execution and compliance. Responsibilities/Essential Functions: - Work with a major retail partner to maintain company relations, assist in retailer category management, and achieve desired sales/operational expectations - Act as a liaison between retailer and vendor partners to improve vendor execution of retailer objectives and to identify and present key insights to vendors that will improve efficiencies and profitability - Coordinate and communicate planned events such as promotions, new stores and store resets, and other various retailer lead initiatives. - Interface between Tactiq, retailer, and distributor network to develop, maintain and enhance current and future business and revenue sources as well as resolve issues when they arise - Support the research and sourcing of new distributors and products - Provide category insights and analysis leveraging Tactiq and retailer provided reporting, dashboards, scorecards, and support to the retailer with DSD products. - Develop and facilitate recurring analysis such as weekly, monthly, quarterly and YTD reporting pertaining to distributor performance, the impact of lost sales, planogram compliance, and item void tracking. The Field Execution Manager will also work closely with retailer on proper Pipeline usage weekly. - Schematic creation while using space/product rationalization - New item set up, item maintenance, promo/TPR set up, zone alignments, maintain/update item list and store list

Our Company: Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values – Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. Position Purpose: As a Field Execution Manager, you will support both retail and vendor partners within the Northeast United States territory. Your role will be critical to building the relationship Tactiq has with vendors, and will include sharing insights and data, market trends, and building trust with stakeholders. This role will require a significant amount of travel throughout the region, and will consist of site visits to document vendor execution, partner meetings, consultation on schematics and retail space planning, and document planogram execution and compliance. Responsibilities/Essential Functions: - Work with a major retail partner to maintain company relations, assist in retailer category management, and achieve desired sales/operational expectations - Act as a liaison between retailer and vendor partners to improve vendor execution of retailer objectives and to identify and present key insights to vendors that will improve efficiencies and profitability - Coordinate and communicate planned events such as promotions, new stores and store resets, and other various retailer lead initiatives. - Interface between Tactiq, retailer, and distributor network to develop, maintain and enhance current and future business and revenue sources as well as resolve issues when they arise - Support the research and sourcing of new distributors and products - Provide category insights and analysis leveraging Tactiq and retailer provided reporting, dashboards, scorecards, and support to the retailer with DSD products. - Develop and facilitate recurring analysis such as weekly, monthly, quarterly and YTD reporting pertaining to distributor performance, the impact of lost sales, planogram compliance, and item void tracking. The Field Execution Manager will also work closely with retailer on proper Pipeline usage weekly. - Schematic creation while using space/product rationalization - New item set up, item maintenance, promo/TPR set up, zone alignments, maintain/update item list and store list

Our Company: Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values – Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. Position Purpose: As a Field Execution Manager, you will support both retail and vendor partners within the Northeast United States territory. Your role will be critical to building the relationship Tactiq has with vendors, and will include sharing insights and data, market trends, and building trust with stakeholders. This role will require a significant amount of travel throughout the region, and will consist of site visits to document vendor execution, partner meetings, consultation on schematics and retail space planning, and document planogram execution and compliance. Responsibilities/Essential Functions: - Work with a major retail partner to maintain company relations, assist in retailer category management, and achieve desired sales/operational expectations - Act as a liaison between retailer and vendor partners to improve vendor execution of retailer objectives and to identify and present key insights to vendors that will improve efficiencies and profitability - Coordinate and communicate planned events such as promotions, new stores and store resets, and other various retailer lead initiatives. - Interface between Tactiq, retailer, and distributor network to develop, maintain and enhance current and future business and revenue sources as well as resolve issues when they arise - Support the research and sourcing of new distributors and products - Provide category insights and analysis leveraging Tactiq and retailer provided reporting, dashboards, scorecards, and support to the retailer with DSD products. - Develop and facilitate recurring analysis such as weekly, monthly, quarterly and YTD reporting pertaining to distributor performance, the impact of lost sales, planogram compliance, and item void tracking. The Field Execution Manager will also work closely with retailer on proper Pipeline usage weekly. - Schematic creation while using space/product rationalization - New item set up, item maintenance, promo/TPR set up, zone alignments, maintain/update item list and store list