• Lead, coach, and develop a team of Project Managers • Establish and enforce project management standards, methodologies, and best practices • Provide guidance on project planning, execution, risk management, and client communication • Manage team capacity, workload distribution, and resource alignment • Standardize project lifecycle processes, tools, and reporting • Improve project scoping accuracy, forecasting, and change order management • Drive continuous improvement in delivery quality, speed, and predictability • Establish and track KPIs (on-time delivery, budget performance, client satisfaction) • Collaborate closely with Consulting, Engineering, and Account Management teams • Directly manage high-priority or complex client projects • Ensure projects are delivered on time, within scope, and within budget • Oversee project governance, including risk, issue, and change management • Maintain accountability for project financial performance

• Plan, execute, and manage the delivery of multiple product implementation projects for enterprise clients. • Serve as the primary contact for clients during the onboarding and implementation phases, ensuring clear communication, expectation setting, and satisfaction. • Develop detailed project plans, schedules, and resource allocations to deliver on time and within scope. • Proactively identify risks and dependencies, develop mitigation strategies, and resolve issues promptly. • Work closely with product, engineering, service, and sales teams to align deliverables and remove roadblocks. • Define and refine implementation methodologies, templates, and best practices for consistent, high-quality delivery. • Provide regular status updates and metrics to leadership and stakeholders. • Guide and mentor junior implementation managers or coordinators to ensure high standards of execution.

• Lead the planning, development, and execution of ESS special project business. • Actively identify and source special project opportunities to drive revenue growth. • Drive expansion within the existing client portfolio by developing high-value proposals. • Manage the special project field team with on-site technical direction. • Develop project budgets, track expenditures, and review profitability.

Role Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Administrative Services Division (ASD) is currently recruiting for a Contracts and Procurements Manager (WMS2) with excellent communication skills to act as the main point of communication with vendors during active, competitive procurements. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. Are you an expert in providing strategic direction and oversight across the full procurement lifecycle, including solicitation, evaluation, award, and contract management? If so, please read on! Duties - Manage and execute complex, high-value contracts, procurement needs, and contract/vendor management support associated with the agency's strategic initiatives. - Act as the main point of communication with vendors during active, competitive procurements. - Establish appropriate contract structures to ensure clarity for vendors and help ensure they deliver the appropriate products and services to the required level of quality and risk, by the required time, and at a reasonable price. - Provide expert specialized consultation services, administration, and oversight of the agency's major strategic initiatives for procurement and contracting activities for complex, high-value agency purchases and contracts, including IT purchases and contracts. - Oversee vendor performance, ensure compliance with contract terms, and address performance issues through corrective actions when necessary. - Serve as the primary liaison between customers and vendors to facilitate communication and resolve concerns effectively. - Develop, modify, and adapt procurement and contracting policies, processes, tasks, and procedures to accommodate specialized or unique situations. - Facilitate the evaluation process and lead the negotiation of vendor contract awards. - Serve as a primary contract specialist for large agency contracts. - Mitigate agency risk by ensuring compliance with state and federal laws, policies, procedures, administrative rules, and Executive Orders. - Consult and support agency contract managers in performance management of contracts. - Ensure compliance with Chapter 39.26 RCW and agency policy, monitor contract performance and deliverables, manage amendments and corrective actions, and support high-risk, complex acquisitions through execution and closeout. - Directly supervise a team of contract specialists' work, balance workloads, and ensure employees have the resources and support needed to succeed. Qualifications - Eight (8) years of combined relevant experience and education negotiating, administering, and terminating contracts, contract cost/price analysis, contract compliance administration, organizing, creating, and guiding multiple high-dollar and service procurements simultaneously. - Must include four (4) years of experience in: - Organizing, creating, and guiding multiple high-dollar information technology and service type procurements simultaneously to include federal funding, state funding, or grants. - Applying excellent communication skills to include a demonstrated ability to clearly explain contracting objectives, strategies, rules, policies, or procedures in a way that ensures understanding and cooperation with diverse audiences. - Providing outstanding customer service skills with experience building and maintaining internal and external customer satisfaction. - Applying a high degree of professionalism when interacting with others. - Utilizing strong problem-solving, analytical, and research skills. - Managing time and adapting to changing priorities, working on multiple priorities and projects simultaneously, meeting quick deadlines, and producing timely and quality work products. - Utilizing Microsoft Office products such as Word, Excel, PowerPoint, OneNote, Adobe Acrobat, and Outlook. - Using knowledge, credibility, and effective partnering to identify, evaluate, and provide innovative and highly effective solutions for agency leaders and executive management with a risk/reward analysis in technically complex procurement and contracting situations or in exceptionally sensitive legal or political circumstances. - Up to four (4) years of education in business, administration, public administration, or a closely related field may be used in lieu of experience. - The ability to: - Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions. - Promote and support a respectful, equitable, and inclusive workplace for all employees. - Promote and support respectful, equitable, and inclusive delivery of services to customers. - Take action to learn and grow. - Take action to meet the needs of others. Requirements - Two (2) or more additional years of experience in: - Procuring, negotiating, administering, or terminating government contracts, contract cost, price analysis, and/or contract compliance administration. - Demonstrating knowledge of Washington state government procurement and contract laws and rules, including Chapter 39.26 RCW. - In IT contracting, software licensing and subscriptions, and data privacy regulations/laws and best practices. - Using Lean concepts and tools to review, develop, improve, and implement business processes, resulting in more efficient service delivered to customers. - Leading or supervising. Benefits - Some of the nation’s best benefits. Company Description The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.