About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions ** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Description Dispatcher – Service Desk (Pacific Time Zone) Job Details Job Type: Full-Time Location: Remote – Pacific Time Zone Preferred Position Summary NOTE: In Office until fully trained / Remote – local applicant preferred The Service Desk Dispatcher serves as the primary coordination point for service requests supporting customers, partners, field technicians, and internal teams. This role manages incoming service requests, assigns technicians, and coordinates resources to ensure service delivery in accordance with customer agreements and service-level expectations. Dispatchers operate in a fast-paced service environment and must maintain accurate service records, monitor ticket progress, and communicate effectively with technicians, project managers, and customers. The role requires strong multitasking ability, attention to detail, and a calm, professional approach when managing multiple service requests simultaneously. Work Environment and Requirements • Remote position supporting Pacific Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet connection required. • Ability to manage multiple service requests simultaneously while maintaining accurate records. Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM Requirements **In Office position until operational proficiency has been completed then remote position supporting Pacific Time Zone operations.** Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM • Receive and process incoming service requests from customers, partners, technicians, and internal teams. • Create service requests and tasks within the IFS system according to documented procedures. • Assign service calls to field technicians in coordination with project managers and operational leadership. • Maintain detailed ticket updates including technician assignments, progress notes, and service status. • Monitor system alerts and service queues to ensure compliance with customer service-level agreements. • Coordinate scheduling of onsite service visits, depot repairs, and project-related service work. • Track and follow up on shipments, equipment deliveries, and product returns related to service requests. • Create and maintain customer locations (“Places”) within the IFS system when required. • Monitor incoming communications through phone, email, and Microsoft Teams. • Escalate service issues or delays when necessary. • Communicate clearly and professionally with customers and internal teams. • Maintain organized service documentation and administrative records. Qualifications • High School Diploma or equivalent required. • One to two years of customer service experience preferred. • Previous dispatch or call center experience preferred. • Experience with ERP or service management platforms preferred (IFS, Salesforce, ServiceNow, Dynamics, SAP, Oracle, NetSuite or similar). • Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint. • Strong organizational, multitasking, and communication skills. • Ability to remain calm and organized while working in a fast-paced environment. • Ability to work independently with minimal supervision. Work Environment and Requirements • Remote position supporting Pacific Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet connection required. • Ability to manage multiple service requests simultaneously while maintaining accurate records.

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 0 Worker Type: Temporary (Fixed Term) Exemption Status: No Job Summary: Participate in experiential learning that integrates knowledge and theory learned in the classroom with practical application and skills development in a clinical or professional setting. Job Duties: - Assist with supporting the assigned area, gaining practical application experience, and expanding their knowledge and skills base. - Interns will have the opportunity to observe the workplace and gain industry knowledge, while also performing job-specific tasks to assist with operations. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Education: High School Diploma or Equivalent (GED)- (Required) Experience: Certification(s) and License(s): Skills: Communication, Computer Literacy, Group Problem Solving OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

• Meet with PBM (Pharmacy Benefit Manager) vendors and groups to complete new group and renewal group implementations • Set up new group and renewal group implementations in the system based on selected PBM vendor with data elements, field mapping, naming conventions, file feed locations, platform, and back-end vendor • Coordinate and conduct IT (Information Technology) related activities such as ticket submissions and testing • Notate tasks and relevant dates for new group and renewal group implementations within Salesforce • Ensure that new group and renewal group implementation tasks are completed, file receipts confirmed, and hand off sheet routed to Invoice Processor team • Support escalations with a sense of urgency, regularly communicate with stakeholders, and see various processes through to completion.