• Own deep analysis of agentic, multi-turn AI conversations to explain customer behavior, identify failure patterns, and influence AI and operational decisions for enterprise customers. • This role focuses on understanding how and why conversations succeed or break, and translating those learnings into actionable insights that reduce customer friction and improve outcomes.

• Partnering cross-functionally to scope, estimate, and deliver technology solutions • Supporting initiatives from requirements discovery through deployment and UAT • Developing functional requirements, user stories, and process documentation • Working collaboratively within Agile and Scrum teams to facilitate ongoing incremental enhancements. • Identifying risks, dependencies, and roadblocks across projects • Providing Level 2 application support, incident analysis, and escalation coordination • Serving as a technical SME for lending and business-critical systems • Ensuring compliance with OCCU standards and regulatory requirements

Role Description You are a "Product-minded" analyst. Perhaps you started your career as a Business Analyst or a PM, but you’ve since graduated into a specialization in business process architecture at enterprise scale. You are a rare hybrid: you have the agility, drive, and passion to thrive in a 10-person San Francisco startup, yet you possess the rigor and experience to slide seamlessly into a Senior BA role for a major "Big Four" bank in Charlotte. This is a Product-adjacent role. You will work in concert with our Product team, focusing on internal process mapping and translating those into the functional requirements that drive our SaaS implementations and proprietary builds. You aren’t here to dictate the product roadmap; you are here to architect the internal workflows that allow Product and Engineering to build amazing, scalable solutions, and assist company Leadership in authoring workflows and optimizing processes. What You’ll Do - Process Mapping & Optimization: Deep-dive into our internal workflows—from loan origination to collections—and map them with surgical precision. You make the "how" visible so Product can build the "what." - Translate Strategy to Execution: Convert complex business processes into clear, functional requirements and user stories for our engineering teams and SaaS implementation partners. - The "Ambiguity" Whisperer: Extract requirements from business users who may be poor communicators or unfamiliar with Product methodology. You turn vague pain points into actionable technical specs. - Solution Architecture Contribution: Participate in high-level architecture conversations. You don't need to write the code, but you must understand how data flows between systems to ensure your process designs are technically feasible. - Pragmatic Documentation: You are a supreme documenter who knows that over-documenting is as useless as no documentation. You strike the perfect balance of brevity and detail. Your DNA - Prompt Engineering Ninja: You don’t use AI casually. You leverage it to accelerate your workflow, automate documentation, and solve problems with 10x efficiency. - Serious Team Player: You know that group success is individual success. You are driven by the internal customer experience—if the internal tools work perfectly, the external customer wins. - Supremely Confident, Not Arrogant: You’ll defend your ideas with data, but you know you'll never stop learning. You believe the most junior employee may have the best idea in the room. - Expert Communicator: You are a superb writer. You could take an internal spec, publish it on the company webpage, and do so with pride knowing it represents the brand perfectly. What Success Looks Like - Two Weeks: You have a strong understanding of our customer journeys and critical workflows. You’ve produced visuals mapping these flows and have a general grasp of our current technical transformations. - One Month: You’ve mapped the majority of central business workflows and identified optimization gaps. You’re making material contributions to functional specs for a massive software implementation already underway. - Three Months: You’ve mapped all business processes and are suggesting optimizations. You are seen as the "go-to" resource for process knowledge—if you don't know the answer, you'll get it, document it, and ensure it’s never a "missing" piece again. The Logistics - Location: Remote across North / Central / South America. - Reporting: Reports to Technology leadership; considered part of the Product discipline, working closely with the Executive and Engineering teams. - Tooling: Strong grasp of modern business software/tooling outside the Microsoft stack (Miro, Figma, etc.). Must-Haves - 5+ years experience in a Product or Business Analyst role - ideally in a Lead Analyst or Product Manager capacity - Extensive experience working with distributed cross-functional teams - Strong grasp of modern business software/tooling outside the Microsoft stack (Miro, Figma, etc.). - Impeccable writing skills Nice-to-Haves - 2+ years working in a financial services or fintech company analyzing and documenting complex workflows and business processes - Experience at both the startup and enterprise level - Proven experience optimizing business-critical workflows - Served as lead analyst for large software implementation engagements Salary Information - US Employees: The salary range for US employees is $105,000 to $137,500 depending on experience and physical location, and may participate in a company-sponsored health plan. - Outside the US: - Belize: Employees may have expectations for on-site or hybrid working arrangements, and will have a competitive compensation and benefits package for their location. - Barbados: Employees are remote and have a competitive compensation and benefits package. - Panama: Employees will be remote, and are offered the competitive packages supported by local Employer-of-Record. - Remote outside of the above locations on an independent contractor basis only.

Title: Integration BA Employee Type: Contract Remote: Yes Pay Range: $50 - $67 per hour Job Description: Job#: 3023435 Job Description: Senior Business Analyst – HL7 Interfaces Location: Remote Employment Type: Contract Role Overview This role serves as a domain expert for healthcare interoperability and system integrations. The position is responsible for leading requirements discovery, workflow analysis, and stakeholder collaboration for HL7- and FHIR-based interfaces. The ideal candidate will have a strong understanding of patient workflows, interface engines, and Epic Bridges, and will support a data integration team handling significant merger and acquisition activities. Key Responsibilities - Lead discovery and requirements-gathering sessions for HL7 and FHIR interface initiatives. - Analyze and document end-to-end patient workflows and system interactions. - Develop and maintain interface specifications, mapping documents, and acceptance criteria. - Collaborate with HL7 developers, architects, vendors, and business stakeholders. - Drive vendor discussions by asking informed technical and workflow-based questions. - Identify when architectural input is required and proactively engage integration architects. - Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities, including message validation. - Ensure integration solutions are production-ready and meet business requirements. - Participate in Agile ceremonies and manage backlog items using tools like Azure DevOps or Jira. - Communicate risks, dependencies, and status updates to leadership and stakeholders. Required Qualifications Experience: 5+ years of experience in healthcare IT or integration-focused business analysis. Demonstrated experience supporting HL7-based healthcare integrations and working in Agile delivery environments is required. Technical Skills: A strong working knowledge of HL7 v2 messaging, a foundational understanding of FHIR concepts, and hands-on experience with healthcare interface engines are required. Certifications: An active Epic Bridges Certification is required. Preferred Qualifications - Experience supporting large-scale EMR or enterprise integration programs. - Familiarity with interoperability governance and healthcare data exchange standards. - A strong understanding of clinical and patient workflows. - A Bachelor’s degree in Information Systems, Healthcare Informatics, Business Administration, or a related field. - HL7 or FHIR-related certification. Work Environment This position operates in a remote work environment. Occasional on-call support may be required. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.