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Supermicro

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Senior Solution Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1993H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

8 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishArabicLinux

Job Description

Senior Solution Engineer

Supermicro

• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems. • Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times. • Serve as escalation point for complex technical issues and manage them professionally and efficiently. • Provide Level 3 support to channel partners, including resellers and distributors. • Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management. • Collaborate with TAMs, Service Managers, and Product Managers to develop service programs. • Train new service engineers and customers on hardware and support procedures. • Conduct lab-based simulations and tests to replicate and resolve field issues. • Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution. • Document fault triage, develop knowledge base content, and contribute to training materials. • Present technical findings and reports as needed.

Job Requirements

  • Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
  • 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
  • Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
  • Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
  • Familiar with both Windows and Linux operating environments; certifications are a plus.
  • Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
  • Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
  • Excellent communication, time management, and multitasking skills.
  • Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
  • Capable of lifting up to 50 lbs and standing for extended periods.
  • Capable of speaking and writing both English and Arabic languages.
  • Familiarity with basic Linux navigation is required.
  • Maintain flexibility for shift work, weekends, and holidays, based on business needs.

Benefits

  • EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

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