StudyPoint

• Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families. • Work with tutors to ensure tutoring programs are on track for success. • Grow the business through selling programs to new and existing customers using a consultative sales approach. • Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise. • Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings. • Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database. • Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates. • Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.

• Help students navigate the college admissions process • Consult on all stages of the admissions process including developing a balanced school list and preparing for interviews • Assist with writing essays and applications • Work independently in a remote environment • Support students and families throughout the admissions journey

• execution, management, and optimization of our search advertising campaigns on Google and Microsoft Ads • lead our CRO efforts to strengthen our downstream funnel results in support of our Paid Search channel. • work cross-functionally with stakeholders, including leadership, to align paid strategies with overall business goals • develop and help deliver critical business intelligence for decision-making and strengthen marketing attribution efforts.