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STAFFVIRTUAL

Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

Practice Manager – Operations Specialist

OperationsOperationsFull TimeRemoteSeniorTeam 501-1,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

9 days ago

Salary

0

Seniority

Senior

Associate Degree3 yrs expEnglish

Job Description

Practice Manager – Operations Specialist

STAFFVIRTUAL

• Manage both the professional operations of the clinic and high-priority administrative tasks • Handle calls with a professional, empathetic tone • Collect co-pays/deductibles at the time of service • Coordinate with the biller to resolve underpaid claims and communicate with clients regarding denials • Act as the first point of contact for billing concerns, resolving them with emotional intelligence and clarity • Utilize QuickBooks and Google Spreadsheets to track daily office expenses, tax-related documents, and bank statements • Implement systems to put recurring bills on autopay and streamline office workflows • Maintain a meticulously color-coded and organized digital/physical filing system • Monitor and respond to emails at least 3x daily, ensuring a "don't worry, I'll take care of this" level of service • Responsible for seeing tasks through to 100% completion without being reminded

Job Requirements

  • Minimum 3–5 years in a Medical Mental Health Office Management or High-Level Executive Assistant role
  • Previous Mental Health experience is highly preferred
  • Advanced knowledge of QuickBooks, Google Workspace (Sheets/Docs), and Mental Health EHR software
  • Familiarity with CPT codes (Mental Health and Cardiology) is a significant plus
  • Must be highly accessible and prompt in returning calls/messages
  • Must possess an optimistic "can-do" mentality, high emotional intelligence, and the ability to multitask in a fast-paced environment without losing your cool.

Benefits

  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

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