Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL
L3 Systems Engineer
Location
CST (UTC-6)
Posted
17 days ago
Salary
0
Seniority
Mid Level
Job Description
L3 Systems Engineer
STAFFVIRTUAL
Role Description You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service. Responsibilities - Maintain Intelinet Ticketing & Project Systems: - Manage and triage support tickets - Assist with escalations from Tier 1 & 2 engineers - Manage project deployments and configurations - Spearhead new client onboardings - Provide support for customer networks - Maintain complete technical documentation - Automate tasks and monitor their effectiveness - Design, deploy, and configure networks (LAN, WLAN, WAN, VPN) - Install and configure networking hardware, routers, switches, wireless, and firewalls - Design firewall configurations (NAT, PNAT, ACL, Content & Application Policies) - Design wireless configurations using SSID & authentication methods (LDAP, RADIUS) - Configure VLANs and network segregation - Monitor network performance and integrity; conduct regular network performance tests - Suggest improvements to network performance, capacity, and scalability - Create and implement network security measures - Server and cloud management: - Design, build, maintain, and manage Server 2016+ - Deploy physical and virtual server infrastructure - Manage Hyper-V, VMware, Failover Clusters, and HA environments - Administer Active Directory, DNS, DHCP, Print, File services - Design and administer Disaster Recovery Solutions and Infrastructure - Administer Azure, Entra ID, Exchange Online, SharePoint, OneDrive, Teams - Security management: - Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust) - Detect and clean viruses and malware - Oversee and test security measures, including access authentication and disaster recovery - Workstation management: - Design, build, maintain, and manage Windows 10/11 devices - Manage local, Active Directory, and Entra ID joined devices - Handle profiles, migrations, and application troubleshooting - Install and configure modern software Qualifications - 3+ years of experience - Experience working in customer environments - Excellent customer relationship skills - Thrives in a team environment - Exhibits strong interpersonal and communication skills - Multitasks in a fast-paced environment - Sharp troubleshooting skills - Ability to work independently - Organizational and mentoring skills - Mentor team members on technical issues - Use of remote access tools such as LogMeIn and Screen Connect is a plus - Automate tasks and monitor their effectiveness - Proficient in Microsoft Office applications - Experience in ConnectWise PSA - Maintain complete technical documentation Requirements - Solid background in network administration and architecture - In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF) - Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA) - Design and deploy functional networks (LAN, WLAN, WAN, VPN) - Install and configure networking hardware - Configure routers, switches, wireless, and firewalls - Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies - Design wireless configurations using SSID & authentication methods like LDAP, RADIUS - Configure VLANs and network segregation - Experience with network diagnostic, monitoring, and analysis tools - Monitor network performance and integrity - Conduct regular network performance tests - Create and implement network security measures - Server 2016+ design, build, maintenance, and management - Ability to create and deploy physical and virtual server infrastructure - Manage Lights Out Management and Lifecycle Management using iDrac or other methods - Support Hyper-V, VMware, Failover Clusters, and HA environments - Administrate Active Directory and other primary server roles (DNS, DHCP, Print, File) - Design and administer Disaster Recovery Solutions and Infrastructure - Administrate Azure and Entra ID - Administrate Exchange Online, SharePoint, OneDrive, Teams - Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust) - Strong understanding of virus and malware detection and cleaning techniques - Create, oversee, and test security measures (e.g., access authentication and disaster recovery) - Windows 10/11 design, build, maintenance, and management - Local, Active Directory, & Entra ID joined devices - Manage profiles, migrations, and application troubleshooting - Install and configure modern software Benefits - Competitive compensation and benefits package - HMO Day 1 + FREE dependent coverage - Allowances - Attendance bonus - Paid time offs - Company-provided work setup (laptop, monitor, accessories) - Training, career growth, and global exposure - A collaborative and supportive team culture
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