SSA Group, LLC

Role Description Cinchio Solutions is looking for a talented Senior AI Technical Lead to join our team! The SSA Group has always had a deep-rooted passion for technological innovation. Innovation that helps the SSA Group continuously reshape to align with changing consumer expectations. Innovation that drives a great guest experience and exceptional revenue results. That passion has cultivated a culture of excitement around technology, digital experiences, and a willingness to be continual learners and early adopters to bring the latest advancements to our guests. As we prepare for the next 50 years, SSA is expanding its digital innovation team at Cinchio Solutions and making a significant investment in Artificial Intelligence technologies, intelligent automation, and data-driven guest experiences. Cinchio Solutions are looking for a passionate and experienced AI technology leader to help define and build the next generation of intelligent products and services across hospitality, food & beverage, retail, and guest engagement platforms. The position of Senior AI Technical Lead will play a foundational role in establishing Cinchio’s AI engineering capability and delivering innovative customer-facing solutions that create measurable operational and revenue impact across some of the most recognized cultural attractions in the country. This role will combine hands-on technical delivery with architectural leadership, mentoring, and strategic innovation. Examples of initiatives this role may help deliver include: - AI-powered upsell and recommendation engines within ordering platforms - Intelligent inventory and ingredient forecasting driven by local event, weather, and traffic data - Personalized product recommendations based on guest ordering behavior and purchasing trends - “Surprise & Delight” loyalty features that dynamically reward guests using statistical and behavioral models - AI-driven operational insights for food & beverage, retail, and admissions teams - Intelligent automation and decision-support tooling for venue operators This role will tremendously impact some of the coolest cultural attractions on the planet and help support our partners’ mission of sustainability, conservation, and animal welfare education. Qualifications - Bachelor’s Degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or similar relevant experience - 7+ years of software engineering and digital product development experience - 3+ years of experience designing or implementing AI, machine learning, predictive analytics, recommendation systems, intelligent automation solutions, or LLM-powered applications - Proven experience designing and deploying cloud-native applications on AWS - Strong experience with Kubernetes and containerized application architectures - Strong experience developing backend services and APIs using Golang or similar modern programming languages - Strong experience with Python development, particularly within AI, machine learning, data engineering, automation, or LLM-driven application environments - Experience working with relational databases such as PostgreSQL and distributed data architectures - Experience building scalable, secure, and highly available systems in production environments - Understanding of modern AI technologies, LLMs, data pipelines, vector search, recommendation systems, and intelligent workflow automation - Experience integrating third-party APIs, data services, and event-driven systems - Strong understanding of software architecture, SDLC methodologies, and engineering best practices - Experience working within Agile development environments - Proven ability to balance hands-on development with architectural leadership responsibilities - Strong communication and collaboration skills with both technical and non-technical stakeholders - Public Cloud certifications and AI-related certifications preferred - Experience mentoring or guiding less experienced engineers preferred Requirements - Lead the technical design and delivery of AI-powered digital products and intelligent platform capabilities - Help establish and evolve Cinchio’s AI engineering strategy, standards, tooling, and best practices - Design scalable cloud-native AI solutions using AWS, Kubernetes, and distributed systems architectures - Collaborate with product, engineering, and operational stakeholders to identify high-impact AI opportunities - Develop proof-of-concepts and production-grade AI solutions from ideation through deployment - Build and integrate intelligent services, APIs, recommendation systems, and data-driven automation capabilities - Analyze large datasets to identify trends, behavioral patterns, and operational optimization opportunities - Architect secure, scalable, and highly available AI-enabled applications and services - Mentor and support less experienced engineers and developers through technical leadership and collaboration - Participate in architectural decision-making, code reviews, and technical design discussions - Work closely with engineering teams to ensure AI capabilities integrate cleanly into existing platforms and products - Evaluate emerging AI technologies and identify opportunities for practical business application - Ensure solutions comply with security, reliability, and operational best practices - Troubleshoot, optimize, and continuously improve AI-driven systems and workflows - Support Agile software development methodologies and contribute to continuous improvement initiatives Benefits - Full-Time, Exempt - $75 monthly cell phone stipend - Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. - Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. - Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). - Short-Term Disability and Long-Term Disability, employer sponsored; scaled salary pay following submission and approval of leave - Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. - SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. - Up to 5 days Paid Bereavement Leave - On-Demand Pay Program: Get access to a portion of earned wages before payday. - Meal Plan & Employee Discounts where applicable - Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Role Description SSA Group is looking for a talented Corporate Director of Catering & Event Operations to join our team! This is a builder role. You are not stepping into a fully built, high-performing structure. You are stepping in to elevate it. The Corporate Director of Operations will: - Build and develop a strong bench of District Managers and operational leaders nationwide - Drive consistency across diverse, complex venues - Translate sales commitments into executable operations - Raise the standard of event execution, team performance, and accountability This role sits at the intersection of strategy and execution. What You Will Own: - Team Leadership and Growth: - Build, coach, and develop a multi-unit operations team across regions - Elevate performance standards, accountability, and succession planning - Upgrade talent where needed and create a culture of ownership - Operational Execution at Scale: - Ensure consistent execution across non-traditional, high-complexity venues - Lead high-profile and large-scale events where execution risk is highest - Build operational playbooks that actually work in the field, not just on paper - Catering Excellence in Unique Venues: - Lead catering operations strategy in environments like zoos, aquariums, and cultural attractions - Balance guest experience with real-world constraints such as weather, layout, and access - Partner with culinary to deliver concepts that are both innovative and executable - Strategic Partnership: - Act as the operational counterpart to Sales - Ensure what we’re selling can actually be delivered at a high level - Influence business development with operational insight - Financial Ownership: - Own P&L across regions including labor, cost of goods, and margin improvement - Drive operational efficiency without sacrificing guest experience - Innovation and Differentiation: - Push the business forward - Introduce ideas that elevate SSA’s catering experience in the market - Build repeatable models that scale across locations Qualifications - 10+ years in catering and food and beverage operations, with direct ownership of menu execution, food presentation, and service delivery at scale - 5+ years leading multi-unit or multi-site F&B teams, including both front-of-house and back-of-house operations - Experience in non-traditional, high-complexity venues where catering execution requires real-time adaptability (zoos, aquariums, museums, iconic cultural attractions, large campuses, or similar) - Proven ability to build and develop leadership teams, not just manage day-to-day operations - Strong operational and financial acumen with full P&L ownership across catering or F&B operations - Experience executing high-volume catering events (300+ guests) with full food service, not event production or experiential marketing Requirements - Critical Success Traits: - You can scale people, not just processes - You know how to operate when things are not perfect or controlled - You bring structure without slowing the business down - You are comfortable being both strategic and hands-on when needed - Experience with Tripleseat or similar platforms - Food safety certifications Benefits - Full-Time, Exempt - $75 monthly cell phone stipend - Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. - Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. - Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). - Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave - Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. - SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. - Up to 5 days Paid Bereavement Leave - On-Demand Pay Program: Get access to a portion of earned wages before payday. - Meal Plan & Employee Discounts where applicable - Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

SSA Holdings is looking for a talented Director of IT- Data, Analytics and AI to join our team! All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope. Job Title: Director of IT- Data, Analytics and AI Reports to: VP, Data and Analytics WHO WE ARE: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. JOB SUMMARY: The Director of IT - Data, Analytics and AI with a strong data Analytics and AI will play a pivotal role in delivering our next-generation data and AI solutions. In this role, you will lead a team of employees and consultants with a primary focus on delivering data and AI solution deployment. You will oversee the development and management of data and features pipelines, ensuring they are robust, scalable, and reliable. This is an ideal opportunity for a hands-on data analytics leader to apply technical, leadership, and problem-solving skills to deliver high-quality solution. This is a hands-on, player-coach Director role, combining technical leadership with direct contribution to architecture, development, and deployment of data and AI solutions. Your role will involve not only technical leadership and mentoring but also actively contributing to coding, architectural decisions, and data analytics strategy. You will guide your team through complex deployments, from planning to execution, ensuring that data and AI solutions are effectively integrated and aligned with goals. The candidate must be based in the United States. RESPONSIBILITIES - Lead the configuration, deployment, and maintenance of data and AI solutions on SSA Data and AI platforms to support multiple use cases. - Supervise and mentor the local and distributed data engineering and data analytics team, ensuring best practices in Data / AI architecture, pipeline development, and deployment. - Contribute hands-on to design, coding, code reviews, and technical decision-making, ensuring scalability and performance. - Work closely with internal customers and partners to advise on data engineering and AI best practices - Lead critical projects, managing engineering and analytics resources, project timelines, and customer engagement. - Provide technical guidance and support for complex enterprise data integrations with third-party systems (e.g., AI platforms, data providers, decision engines). - Ensure compliance with data governance and security protocols when handling sensitive data. - Develop and maintain documentation for solutions and business processes related to data engineering and analytics workflows. - Other duties as required. QUALIFICATIONS - Bachelor's degree or higher in Computer Science, Data Engineering, or quantitative data science related fields. Equivalent work experience is also highly valued. - 7–12 years of experience with at least 3–5 years in a technical leadership or player-coach role. - Strong leadership skills, including the ability to mentor and motivate a team, lead through change, and drive outcomes. - Experience in designing and deploying end to end AI solutions using cloud native technologies and modern AI stack, including Gen AI. - Expertise in designing, building, and optimizing ETL/ELT data pipelines and AI solutions - Deep knowledge of cloud services, particularly Azure, and their role in data engineering. - Hands-on experience in either advanced data engineering or applied data science, with the ability to guide architectural and analytical decisions across both. - Strong ability to collaborate with cross-functional teams, delivering technical solutions that meet business needs. - Proven experience in unit testing, integration testing, and engineering best practices to ensure high-quality code. - Familiarity with agile project management tools (JIRA, Confluence, etc.) and methodologies. - Experience with data visualization and analytics tools such as Power BI, Looker, and Tableau. - Strong communicator and problem solver, comfortable working in distributed teams. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits - Full-Time, Exempt. - $75 monthly cell phone stipend. - Bonus eligible based on company performance and guidelines outlined by your manager. - Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. - Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. - Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). - Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave. - Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. - SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. - Up to 5 days Paid Bereavement Leave. - On-Demand Pay Program: Get access to a portion of earned wages before payday. - Meal Plan & Employee Discounts where applicable. - Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per 0year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Role Description The District Manager of Sales will serve as a strategic business partner and subject matter expert on catering and event sales within their assigned region. This role involves leading teams directly and indirectly by developing and executing comprehensive sales and marketing strategies to meet sales goals. Qualifications - Strong interpersonal and communication skills across all levels of an organization. - Expert leadership skills with an understanding of the importance of team building/development, while fostering partnerships. - Exceptional problem solving/decision making skills combined with the ability to be organized. - Demonstrates financial management, analytical, and planning skills. - Demonstrates the ability to remain flexible in a fast-paced environment. - Computer knowledge and skill level for basic office functions. - Ability to work varied hours/days, including nights, weekends and holidays, as needed. - Minimum 8 years catering and/or event sales, operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred. - A minimum of 8 years of experience is required; however, candidates with 10 or more years of experience will be given stronger consideration. - Minimum 3 years in a catering leadership position, preferably leading direct reports. - Working knowledge of Tripleseat is a plus. - All education backgrounds are eligible. - Bachelor's degree or equivalent work experience preferred. Requirements - Lead and mentor catering and event sales team members across the assigned vertical. - Conduct regular performance evaluations and provide coaching to ensure high standards. - Onboard and train new Catering & Event Sales Directors/Managers. - Plan and direct the hiring and training of new sales leaders in the unit. - Collaborate with General Managers on performance evaluations and corrective plans when needed. - Develop and implement business strategies for revenue growth. - Develop and implement training programs to motivate and mentor employees. - Focus on removing barriers and empowering growth and opportunity for team members at all levels. - Conduct regular meetings with individual units to align goals and strategies. - Set individual sales targets and track progress. - Ensure all catering locations within the region meet company standards. - Set and achieve key performance indicators (KPIs) related to operational efficiency, customer satisfaction, and financial performance. - Collaborate with other SSA departments to coordinate catering activities and support company-wide initiatives. - Build and maintain relationships with internal clients and in-unit teams. - Report weekly and monthly sales through Tripleseat to appropriate stakeholders. - Analyze sales trends and client feedback to identify opportunities for improvement. - Use data to adjust sales strategies and increase conversion rate. - Drive innovation by establishing and implementing best practices. - Promote sustainability and conservation efforts within the team. - Engage in community efforts and drive initiatives that give back to the community. - Promote an inclusive and supportive approach within the unit. - Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application. - Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back. - Perform other tasks as deemed necessary. Benefits - Full-Time, Exempt. - $75 monthly cell phone stipend. - Bonus eligible based on company guidelines. - Monthly mileage stipend. - Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. - Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. - Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). - Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave. - Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. - SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. - Up to 5 days Paid Bereavement Leave. - On-Demand Pay Program: Get access to a portion of earned wages before payday. - Meal Plan & Employee Discounts where applicable. - Paid sick leave is provided in accordance with applicable state and local laws.