• Own the Site Build • Build, launch, and maintain landing pages and templates in Sanity, and keep our CMS and component library in good working order. • Guide page layout and design decisions, translating brand direction into pages that look right and perform well, without managing the design team itself. • QA every release before it ships, catching visual, functional, and cross-device issues early. Own Core Web Vitals, site speed, and SEO fundamentals like schema markup and indexing. • Drive Conversion Performance • Spot where the site is losing people (friction in layouts, forms, navigation, or information architecture) and fix it. • Bring a strong point of view on user flows, conversion psychology, mobile experience, and page hierarchy to every build. • Run structured A/B tests and read the results with real statistical rigor, not gut feel. • Own Measurement, End to End • Live in GA4 and Google Tag Manager: build events, track conversions, and run funnel analysis to explain what's actually happening on the site. • Stand up tracking for things like downloads, demo requests, video engagement, and CTA performance yourself, without looping in RevOps for every change. • Support Our AI-Powered Web Experiences • Help build and maintain the AI-powered tools and experiences that live on our website, and use AI tools to move faster and ship more.

• Create and drive an institutional giving work plan for each fiscal year with a strategic plan to operationalize growth; • Align all fundraising strategies with the Task Force’s commitments to racial equity, gender justice, and intersectional movement building. • Manage a portfolio of high-value foundations, corporate, governmental, and other institutional funders, advancing them through the donor pipeline; • Research foundation guidelines and criteria to find suitable prospective funders for Task Force work; • Establish and nurture good relations with foundation officers; • Partner with the CDO on donor strategy, briefings, and joint visits; when appropriate, set up meetings between foundation officers and the President; • Work with members of the Board of Directors to find appropriate foundation and corporate funders for the Task Force. • Manage and write all grant applications, updates, and reports from drafting to submission to all institutional funders. • Partner with the CDO and Leadership Team to define key fundraising programs, campaigns, and organizational priorities in clear, compelling language; • Work with the CDO to develop systems for tracking the Task Force’s impact and presenting results in ways that resonate with funders, partners, and external stakeholders; • Coordinate the monitoring and evaluation of programs and projects that are funded by grants; • Compile data and planning documents, interviews and collaborate with program staff at the Task Force to prepare appropriate grant requests and reports; • Ensure consistent and equity-rooted messaging is used across proposals, appeals, sponsorship decks, donor updates, and external communications; • Keep the CDO and President and their designees apprised of the status of foundation funding requests. • Provide additional written materials for the organization as needed. • Lead the fundraising strategy to secure sponsorships and ensure proper recognition at all Task Force events, including Creating Change and regional fundraisers, from foundation, corporate, governmental, and other institutional funders; Collaborate with the Communications, Marketing & Branding (CMB) and Conference & Events (C&E) teams to ensure proper recognition of sponsors at events and through all appropriate Task Force channels

Description Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory (Evansville, IN + Bowling Green, KY + Nashville, TN) or be willing to relocate to Evansville, Indiana or a surrounding area approved by leadership within 60 days of the start date. The Role The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations. What You'll Do - Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. - Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. - Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. - Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. - Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. - Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. - Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. - Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. - Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. - Resolve aftersales customer concerns, including but not limited to: - Service Parts Assistance Center (SPAC) - Customer Assistance Center (CAC) - Technical Assistance Center (TAC) - Goodwill, Warranty, and Policy Requests - Monitor and achieve key performance indicators (KPIs), including: - Sales Reporting Tool (SRT) objectives - Net Promoter Score (NPS) - Customer Retention - Service Training Standards (STS) compliance - EV Training & Compliance - Demonstrate deep understanding of Service & Parts Operations, including: - Automotive Parts and Service Systems - Dealer Operating Reports & Fixed Ops Analysis Tools - Profit department structures and interdependencies - Consultative selling techniques Your Skills & Abilities (Required Qualifications) - Bachelor's Degree or equivalent professional experience. - 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. - Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred. - Ability to travel up to 50% to different locations within your territory. - Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. What Can Give You a Competitive Advantage (Preferred Qualifications) - Excellent oral and written communication skills, with the ability to inform and persuade effectively. - Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. - The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. - Builds and maintains strong internal and external relationships. - Drives results and leads change with confidence and clarity. - Communicates persuasively and informatively across all levels. - Applies analytical thinking to solve complex problems and make data-informed decisions. - Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. - Maintains a results-driven mindset, consistently pursuing excellence and accountability. - Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. - Takes initiative and thrives in dynamic environments. - Maintains a strong customer focus and resolves conflicts effectively. #LI-JT2 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Universal Products & Experiences (UP&E) At Universal Products & Experiences (UP&E), we transform iconic stories into products and experiences fans can wear, play, collect, and enjoy every day. From the thrilling universe of Jurassic World to the fun of Minions and the timeless magic of Back to the Future, we bring beloved franchises to life far beyond the screen. UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start-up. Our mission is bold yet simple: to take imagination beyond the screen through innovative products, immersive retail, and unforgettable theme park experiences. Partnering with world-class licensees and creators, we deliver toys, fashion, collectibles, games, and lifestyle products across parks, retail, and digital platforms worldwide. Creativity, technology, and storytelling are at the heart of everything we do. As part of Universal Destinations & Experiences, you'll join a collaborative, inclusive global team where every voice matters - helping us be an employer of choice for top talent and a partner of choice for retailers, licensees, and creators. If you're ready to bring imagination to life and create moments that matter, your adventure starts here. Join us and help create moments that matter. https://www.universalproductsexperiences.com/ Job Description Summary: Universal Products & Experiences is seeking a Senior Design Manager with experience in product design and licensing for the Toys and Hardlines team. The role will be based in Tokyo office and is responsible for product approvals, product development and product strategies for mainly Japan with the possibility of additional markets might be added in the future. Universal Products & Experiences team is looking for candidates that are pro-active, forward thinkers and have strong communication skills. The role requires a manager that has experience building strong relationships with internal cross-functional teams and external partners. This position will report directly to Director, Lifestyle/Toys & Hardlines Product & Design. Responsibilities Licensing & Product Development - Serve as a subject matter expert in the entertainment and consumer products licensing business. - Manage licensed product development and approval processes, ensuring brand integrity, storytelling alignment, and high-quality execution. - Lead product approval meetings and oversee approval workflows, schedules, and system management. - Provide strategic guidance on licensor selection and product execution to business and category partners. Design Leadership & Innovation - Lead design direction throughout the product development lifecycle, from concept creation through final production. - Serve as the design expert for assigned product categories, including materials, construction, technical design, packaging, and branding. - Develop compelling presentations and product reviews that effectively communicate design concepts, product features, and development plans. - Provide design feedback and approvals aligned with brand guidelines, property priorities, and consumer expectations. - Drive product innovation by translating brand vision and consumer insights into differentiated, market-relevant product concepts. - Leverage knowledge of licensee design and manufacturing capabilities to optimize product development and execution. Strategy & Team Leadership - Lead, coach, and develop team members while fostering collaboration, accountability, and continuous growth. - Develop and execute category design strategies that support business objectives and long-term growth. - Identify emerging trends, consumer insights, innovation opportunities, and whitespace opportunities across brands and categories. - Partner with cross-functional teams to develop new product initiatives and expand existing product lines. - Contribute to broader business and organizational strategy discussions. Communication & Collaboration - Build and maintain strong relationships with internal stakeholders, licensees, vendors, and senior leadership. - Lead complex discussions, secure cross-functional alignment, and remove barriers to successful execution. - Facilitate high-impact meetings, establish accountability, and ensure timely follow-through on action items. - Communicate regularly with global leadership and provide updates on project status, product development, and strategic initiatives. Qualifications Basic Requirements: - Experience in licensing, consumer products, or manufacturing industries is preferred. - Proven people management experience. - Experience of leading licensed consumer product design and development in the entertainment industry, from concept through production, including approvals, manufacturing, and commercialization. - Native-level proficiency in Japanese; English proficiency preferred. - Strong understanding of product category dynamics, consumer trends, and business strategy. - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and business productivity tools, including Keynote, PowerPoint, Microsoft Office, Adobe Firefly, and Copilot, is a plus. - Willing to attend business travels Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.