Role Description SSA Holdings is looking for a talented IT Systems Technician Level I to join our team! The IT Systems Technician I will be responsible for providing technical support for the ticketing system. This role involves handling support requests, troubleshooting issues, and maintaining system functionality. The IT Systems Technician I will work closely with other IT Systems staff and end-users to ensure that the ticketing system is running efficiently and effectively. - Provide technical support for the ticketing system. - Monitor and troubleshoot issues with the ticketing system. - Manage user accounts and access permissions within the ticketing system. - Respond to support requests in a timely manner and escalate issues as needed. - Provide end-user training on the ticketing system and related applications. - Maintain system documentation and update it as needed. - Work with other IT Ticketing Systems staff to ensure that the ticketing system is integrated with other systems and applications as needed. - Stay up to date on industry trends and best practices related to ticketing systems and applications. Qualifications - High school diploma or equivalent; some college coursework in computer science or a related field preferred. - 1-2 years of experience in a technical support role. - Experience with ticketing systems is a plus. - Familiarity with Microsoft Office applications. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work well in a team environment. Benefits - Full-Time, Exempt - $75 monthly cell phone stipend - Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. - Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. - Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). - Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave. - Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. - SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. - Up to 5 days Paid Bereavement Leave - On-Demand Pay Program: Get access to a portion of earned wages before payday. - Meal Plan & Employee Discounts where applicable - Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.